ISO9000MethodologyDeliverables:NoDeliverables.PhaseName:ProjectPlanningPhaseDeliverables:ISO9000DetailedWorkplanScopeoftheProjectStepName:ProjectOrganizationandKickoffStepDeliverables:CommunicationScheduleCompetitiveAdvantageorCompetitiveRequirement?ManagingChangeinOrganizationsTasks:1.Identifysteeringteam.a.Meetwithclienttodiscusstheroleofthesteeringteam.-Establishaprofileoftheidealsteeringteammember.b.Workwithmanagementtoselectandorganizeasteeringteam,basedontheprofiles.c.MeetwithsteeringteammemberstodiscusstheirroleandresponsibilitiesinmakingISO9000registrationsuccessful.-Spendtimeandefforttoagreeuponateammissionstatementthatisunderstoodbyeveryone.d.CreatewellwrittenobjectiveswhichareSMART(simple,measurable,agreed,realistic,andtime-related).2.Kickoffsteeringteam.a.SpendtimetoprovidetheteamwithahighlevelunderstandingofISO9000.-ProvideanoverviewoftheISO9000seriesofstandards,explainthebenefitsofcertification,andtheoverallprocess.b.Explaintheprojectstructure,groundrulesandresourcerequirements.c.Workwithsteeringteamtodiscussongoingmanagementresponsibilities.d.Schedulesteeringteammeetings.e.Discussthechangemanagementconcepts.3.Defineandimplementcommunicationplan.a.WorkwithmanagementtodevelopanoverallplanforcommunicatingtheISO9000initiativeandreportingprogress.-Includethetimingofcommunication,themediaused,thecontent,andtheaudience.StepName:WorkplanDevelopmentStepDeliverables:ISO9000DetailedWorkplanTasks:1.Arrangeforcompany/departmenttour.a.Touraroundthepremisesofthecompanytoobtainahigh-levelunderstandingofproduct/serviceflow.b.Talktomanagementtounderstandsupportclauseexistence.c.Workwiththeclienttounderstandcompany/departmentinterfaceswithrespecttothesupportgroups.2.Completequalitysystemsurveywithsteeringteam.a.Workwithsteeringteamtocompletesurveyandbuildknowledgeofproceduresusedacrossthefunctionalgroups.b.Usetheoutcomeofthesurveyforprogressmechanism,scopeofeffort,andinvolvement.3.Obtainvision/missionstatement(s).a.Identifyandclarifytheclient'svisionforthefuture.-Conductinterviewswithclientandsteeringteam.-Conductsharedvisionworkshop,ifappropriate.-Understandtowhatextentthevisionisshared.b.Understandhowtheirservicesrelatetothecustomers.c.Obtainaqualitypolicystatement(ifpreviouslydeveloped).4.Obtainordevelopcompany/departmentorganizationchart.a.Useexistingchartstodefinelocationsandfunctionswithinlocations.b.Workwithsteeringteamtodefinethenumberofemployeeswithineachlocation/functionwithinthedepartments.c.Workwithsteeringteamtodeveloporganizationchart.5.Develop(orobtain)company/departmenthighlevelprocessflowchart.a.Definethedifferentprocessesandhowtheybondtogetherintheorganization.b.Workwithsteeringteamtounderstandthespecificprocesses.6.Setscopeofeffort.a.Workwithsteeringteamtodefinedepartmentsthatshouldgothroughthecertificationprocess.-Identifyproductlines.b.Refinethescopewithselectedregistrar.7.Addressmajorimplementationissues.a.Useplanningissuesimplementationchecklisttoidentifythehigh-levelissues.-Identifythecriticalprocedures.-Identifydepartments.8.Determinehowtohandlesupportfunctions(marketing,sales,legal,systems,customerservice).a.Ifyoutreattheseasavendor,youwillrequirevendormanagementandmonitoringofperformance.b.Ifyouincludethesefunctions,theyshouldfallwithinthescopeoftheentirequalitysystem.9.Selectqualitypolicymanualdevelopmentapproach.a.Talkwithsteeringteamtodefineone...
