ReengineeringMethodologyDeliverables:NoDeliverables.PhaseName:CreateReengineeringStrategyPhaseDeliverables:CommunicationPlan-BPReengineeringStrategyStepName:DevelopSharedVisionStepDeliverables:BusinessUnitMissionStatementSharedVisionStatementVisionStatementTasks:1.DetermineprocessaDeterminewhereontheTellingCo-CreatingContinuumtooltheclientis,wantstobeandiscapableofbeing.Thisshouldguideyourdecisionsintheprocessyouuseandtheparticipantsyouinvolve.b.Basedonthepurposeofthesharedvisionprocess,theprocesswillemergec.ReviewthetoolsandreviewAAOnLineforotherexamplesofcurrentworkbeingdonebyotherBCconsultantstofacilitatesharedvisioningprocesses.2.Determineparticipants(whowillbeinvolvedandhow)3.Identifyandclarifytheclient'svisionforthefutureasitrelatestotheprojectscope.a.Conductinterviewswithkeystakeholders.b.Conductsharedvisionworkshop,asappropriate.4.Understandtheextenttowhichthevisionissharedamongkeystakeholders.a.Begintoassesstherelationshipbetweenthisvisionandthecompany'smissionandpurpose.b.Determinegapsandcreateplantoaddress.StepName:DetermineBusinessProblemsStepDeliverables:ProblemDefinitionWorksheetTasks:1.PerformBackgroundresearch.Obtainaclientdatapackage(initialdocumentationshouldbeobtainedfromtheclient,ifpossible):a.Annualreportsb.Organizationchartsc.Systemsdocumentationd.Productliteraturee.Reportsfrompreviouswork,eitherbyinternalorexternalconsultantsf.Brochuresg.Auditteambluebacks(ifanauditclient)h.-Processflowchartsi.Customercomplaintlettersj.Employeesurveys2.Examinetheclientsituation.a.Basicclientorganizationfactsb.Clienthistoryc.TheClient’sindustry/service/marketd.Clientsupplierse.Client’scustomerbasef.Competitiong.Identifykeyorganizationalprocesses3.Identifythecomplication(s).a.Identifytheeventorseriesofeventshasledtheclienttoperceivethatthereisaproblemoropportunityb.Identifythemagnitudeoftheperceivedproblemoropportunity-4.Identifytheconsequences.a.Identifywhatwillhappenasaresultofthecomplication-b.Determinewho/whatelseisaffected5.Identifyrangeofdesiredstakeholderoutcomes/objectives/wants/needs;CreateaStakeholderMap.RefertoEnableChangephaseonCommitmentOwnershipforadditionalguidanceandtasks.a.Determinewhoarethekeystakeholdersb.Identifytheclient’svisionofanendproductc.Determinewhatdoestheclientwantasaresultofourconsultinginvolvementd.Determinethedesiredoutcomesamongkeystakeholderse.Buildcommitmentforchangeamongallstakeholdersf.Buildownershipforchange6.Focusonclient&teamassumptionsa.Identifytheassumptionsthathavebeenmaderelatedtotheclient’sproblemoropportunityusingtheladderofinference7.Statetheclientproblemasaquestion(tofacilitateproblemdecomposition).a.Havingexaminedthesituation,complication(s),consequences,desiredclientoutcomes,&assumptions,developyourinitialunderstandingoftheclientproblem/opportunity.b.Compareyourassessmenttotheclientsinitialpresentationoftheproblem/opportunityc.Determinetheprimaryquestionthatneedstobeanswered8.Identifytheinitialhypotheses.a.Evaluateifthereisenoughinformationtoformatentativeconclusionb.Compareyourinitialhypothesistothatoftheclient9.Examinetheconstraints;additionalchallenges/barrierswillimpactsuccessfulproject10.Investigatetheorganizationalcultureandsystems(i.e.,information-sharing,rewardssystems,etc.)toidentifyhowthecurrentcultureimpactsthedefinedproblem/opportunity.StepName:DetermineRelevantQuestionsStepDeliverables:Communication...
