ArthurAndersenStrategyArticulationBusinessConsultingClientSimulationTEAMHANDBOOKTABLEOFCONTENTSBeforeYouBeginPage2ClientSimulationAgenda3ClientSimulationGoal&Deliverables7TeamAssessment8TeamKeySuccessFactors15TeamRolesandResponsibilities16ProcessCheckWorksheets23ClientSimulationPlanner/Diary26CourseEvaluations297March,1996Page1TeamHandbookArthurAndersenStrategyArticulationBusinessConsultingClientSimulationBEFOREYOUBEGINThisTeamHandbookcontainstoolsforyouruseduringtheStrategyArticulationClientSimulation.Sincethiscoursecanbetaughtinternallyinalocalofficesetting,orwithaclientengagementteam,youwillnoticereferencetoOption1and2throughoutthecoursematerials.Option1referencessupporttheinternal,localofficeconductofthiscourse.Option2referencessupporttheofferingofthiscoursetoanexistingteamalreadyworkingwithaclient.Option2itemsareshadedingray.YoumayfindithelpfultoalsorefertoOption1contentasyoureadthroughthematerials.Feelfreetoborrowfromeitherapproach.OtherreferencetoolsareavailabletoyoubyaccessingtheBusinessConsultingConsultantAdvisorycd-rom,orbyusingtheoriginalStrategyArticulationWorkshop1995Leaders’Guide.YouarealsoencouragedtoconsulttheEffectivePresentationscoursematerialsandtheConsultant2000coursematerialsforadditionaltools.Finally,thePMMethodologyisavailableon-linealongwiththepaper-basedversionoftheStrategyArticulationmethodology.7March,1996Page2TeamHandbookArthurAndersenStrategyArticulationBusinessConsultingClientSimulationAGENDAOPTION1:LOCALOFFICEINSTRUCTIONTIMEACTIVITYPURPOSEPlanning5hours·ClientSimulationWelcome·SettingtheLearningEnvironment·Introductions·Team-RolesAnalysis·TeamKeySuccessFactors·ConsultantTeamPlanning·ClientBackgroundInformation·MeetCoachesandConsultants·UnderstandtheClientSimulationApproach·Determineteamcharacteristics·Planforworkingtogether·Preparefortheengagement·QuantumPerformanceMeasurementModelReview·StrategyArticulationReview·ClientBackgroundReview·UnderstandtheQuantumPerformanceModel·UnderstandtheStrategyArticulationProcess·Clarifyissues/questionsregardingtheclient·TeamPlanning·TeamResearch·CreateTeamProfiles·LeadersPresentProfiles·Finalizetheapproach·Beginresearchprocess·Buildclientrelationship·DoingtheWork30minutesClientPresentations&RequirementInquiries·Meettheclientrepresentatives·Learnclientexpectations&requirements5hoursStrategyArticulationBegins·Drivers:Vision,Mission,Values·MarketDifferentiators·ProcessChecks·Determineclient’sVision,Mission,Values·Begintodefinetheclient’smarketdifferentiators·Assessandmodifyprocess·Reflectonprocessandlessonslearned·ConsultantPlanning&·Continuetoreviewwork7March,1996Page3TeamHandbookArthurAndersenStrategyArticulationBusinessConsultingClientSimulationReviewcompletedsofar·PlanworkforDay27March,1996Page4TeamHandbookArthurAndersenStrategyArticulationBusinessConsultingClientSimulationAGENDAOPTION1:LOCALOFFICEINSTRUCTIONTIMEACTIVITYPURPOSE5hoursStrategyArticulationcontinues·OrganizationalGoals·CriticalProcesses·KeyActivities·ProcessChecks·Definekeyorganizationalgoals·Identifycriticalprocess·Definekeyactivities·Assessandmodifyprocess·ReflectonprocessandlessonslearnedPlanningofFinalPresentationtoClients*·ImplementationPlan·CommunicationPlan·Preparefinalpresentation·Generateimplementationrecommendations·SuggestcommunicationplanFinalPresentation**·Learnwhattoimprov...
