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Module8:SIMULATIONSESSIONTHREEINSTRUCTOROVERVIEWObjectivesAftercompletingthismodule,participantswillbeableto:Explainthekeymessagesofthesimulation.ListandexplaintheBaldrigeQualityCriteria.AgendaSectionStrategyEstimatedTimeI.Introduction/StrategySessionLecture/Discussion10II.SimulationActivity80III.LargeGroupDebriefDiscussion60IV.SummaryLecture5155LUNCHMaterialsListHardwareIBMComputer(oneperteam)Printer(oneperteam)OverheadprojectorOverheadscreenFlipchartsSuppliesSimulationSoftware–LOIOverheadsSL4-1toSL4-3FlipchartmarkersOtherSimulationPrintoutsforSessionThree©1992ARTHURANDERSEN&CO,SCAllRightsReservedModule8:SimulationSessionThree12/94Page1111q:\aaic\mfg\qms\training\simulate\9-sim4.pptSIMULATIONSESSIONSIMULATIONSESSIONSIMULATIONSESSIONTHREE:SCHEDULETHREE:SCHEDULETHREE:SCHEDULEStrategySessionStrategySessionStrategySessionSimulationSimulationSimulationLunchLunchLunchLargeGroupDebriefLargeGroupDebriefLargeGroupDebrief10minutes10minutes10minutes80minutes80minutes80minutes60minutes60minutes60minutes45minutes45minutes45minutesSL4-1I.Introduction/StrategySession(10minutes)PresentoverheadSL4-1.State:Thiswillbethefinalsimulationsession.Liketheprevioussession,thissessionwillbe80minuteslong.Afterthecloseofthissession,youwillreceivescoresonallmeasures:leadership,customersatisfactionandQualitycriteria,aswellasyourqualitativefeedbackoneachdecisionyoumade.Askparticipants:Whatquestionsdoyouhaveaboutthesimulationbeforewestart?Remindparticipantsoftheirteam’sassignments.©1992ARTHURANDERSEN&CO,SCAllRightsReservedModule8:SimulationSessionThree12/94Page2I.Introduction/StrategySession(cont.)Askteamstospendtenminutestostrategizehowbesttoapproachthenextsimulationsession.Allowtenminutesforteamstostrategize.INSTRUCTORNOTE:Startthesimulationbyperformingthefollowingactions:Turnonthecomputer(ifnotturnedonalready)StartWindows3.1.Usingthemouse,double-clickonthemovieiconprojectorlabeled,"LeadingforOrganizationalImprovements."Youwillgetadialogboxasking,"Doyouwanttocontinuethesimulation,orrestartitfromthebeginning?"Select"Continue."©1992ARTHURANDERSEN&CO,SCAllRightsReservedModule8:SimulationSessionThree12/94Page3II.SessionThreeSimulation(80minutes)Allowparticipantstoworkonthesimulationfor80minutes.Visitallbreakoutrooms.Aftertimehaselapsed,printouteachteam’sfeedback.INSTRUCTORNOTE:Whileteamsareperforminginthesimulation,visitthebreakoutroomsandnoticesomeoftheteamdynamicsthatareoccurring.Youmaywanttodiscusssignificantobservationsduringthelargegroupdebriefing.Pleaseusethespacebelowtooutlinesomeoftheseobservations:©1992ARTHURANDERSEN&CO,SCAllRightsReservedModule8:SimulationSessionThree12/94Page4111-sim1.pptSESSIONTHREEOVERVIEWSESSIONTHREEOVERVIEWSESSIONTHREEOVERVIEWStaythecourseStaythecourseStaythecourseWatchforfrustrationandWatchforfrustrationandWatchforfrustrationandbackslidingbackslidingbackslidingPushforcontinuousimprovementPushforcontinuousimprovementPushforcontinuousimprovementCelebratesuccessesCelebratesuccessesCelebratesuccessesSL4-2III.LargeGroupDebrief(60minutes)©1992ARTHURANDERSEN&CO,SCAllRightsReservedModule8:SimulationSessionThree12/94Page5111-sim1.pptSESSIONTHREESCENARIOSSESSIONTHREESCENARIOSSESSIONTHREESCENARIOSMichaelandtheCSS/EASMichaelandtheCSS/EASMichaelandtheCSS/EASIan&Sanjay-peopleattendingIan&Sanjay-p...