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Module7:SIMULATIONSESSIONTWOINSTRUCTOROVERVIEWObjectivesAftercompletingthismodule,participantswillbeableto:Explainthekeymessagesofthesimulation.DiscusskeyfactorsrelatedtoCustomerSatisfaction.AgendaSectionStrategyEstimatedTimeI.Introduction/StrategySessionDiscussion10II.SimulationActivity80III.LargeGroupDebriefDiscussion40IV.SummaryLecture5135MaterialsListHardwareIBMComputer(oneperteam)Printer(oneperteam)OverheadprojectorandscreenFlipchartsSuppliesSimulationSoftware-LOIOverheadsSL3-1toSL3-4FlipchartmarkersOtherSimulationPrintoutsforSessionTwo.©1992ARTHURANDERSEN&CO,SCAllRightsReservedModule7:SimulationSessionTwo12/94Page1######q:\aaic\mfg\qms\training\simulate\8-sim3.pptSIMULATIONSESSIONSIMULATIONSESSIONSIMULATIONSESSIONTWO:SCHEDULETWO:SCHEDULETWO:SCHEDULEStrategySessionStrategySessionStrategySessionSimulationSimulationSimulationLargeGroupDebriefLargeGroupDebriefLargeGroupDebrief10minutes10minutes10minutes80minutes80minutes80minutes45minutes45minutes45minutesSL3-1I.Introduction/StrategySession(10minutes)PresentoverheadSL3-1.Walkthroughagenda.State:Wewillnowreturntothesimulation,thistimeforan80minutesession.Afterthesession,youwillreceiveaqualitativeanalysisofeachdecisionthatyoumadeandascoreofhowyourdecisionsthusfarinthesimulationmeasureuptotheBaldrigecriteria.Afteryourteamdebriefstheteamfeedback,returnyourteamfeedbackreporttooneoftheinstructorssothatwecanhavecopiesmadeforeachteammember.Askparticipants:Whatquestionsdoyouhaveaboutthesimulationbeforewestart?Remindparticipantsoftheirteam’sassignments.©1992ARTHURANDERSEN&CO,SCAllRightsReservedModule7:SimulationSessionTwo12/94Page2I.Introduction/StrategySession(cont.)Askteamstospendtenminutestostrategizehowbesttoapproachthenextsimulation.INSTRUCTORNOTE:Startthesimulationbyperformingthefollowingactions:Turnonthecomputer(ifnotturnedonalready)StartWindows3.1.Usingthemouse,double-clickonthemovieprojectoriconlabeled"LeadingforOrganizationalImprovements."Youwillgetadialogboxasking,"Doyouwanttocontinuethesimulation,orrestartitfromthebeginning?"Select"Continue."©1992ARTHURANDERSEN&CO,SCAllRightsReservedModule7:SimulationSessionTwo12/94Page3II.SessionTwoSimulation(80minutes)Allowparticipantstoworkonthesimulationfor80minutes.Visitallteams.Aftertimehaselapsed,printouteachteam’sfeedback.INSTRUCTORNOTE:Whileteamsareperforminginthesimulation,visitthebreakoutroomsandnoticetheteamdynamicsthatareoccurring.Youmaywanttodiscusssignificantobservationsduringthelargegroupdebriefing.Pleaseusethespacebelowtooutlinesomeoftheseobservations:PrintthefeedbackforSessionTwo.Pleasefollowthesestepstoprintteamqualitativedata:Copyallfeedback.©1992ARTHURANDERSEN&CO,SCAllRightsReservedModule7:SimulationSessionTwo12/94Page4III.LargeGroupDebrief(40minutes)Distributeappropriatecopiesofeachteam'sfeedbackprintouts.INSTRUCTORNOTE:Provideexamplesfromyourownpersonalexperiencesthatrelatetothesimulationandsharewiththeparticipants.Probewiththesetypesofquestions:Whatexamplesfromclientsdoyouhavethatrelatetothesimulation?Whatcriticaldecisionsdidyourteammakeinthelastsessionofthesimulation?Howdidyourespond?Howdidyourdecisionsaffectyournextsteps?Whydidyoudecidetomakethedecisionsyoudid?©1992ARTHURANDERSEN&CO,SCAllRightsReservedModule7:SimulationSessionTwo12/94Page5111q:\aaic\mfg\qms\training\simulate\4-...