QualityTrainingSchedule◆Module1-QualityOverview◆Module2-TeamBuilding◆Module3-UnderstandCustomerWants◆Module4-EvaluateProcesses◆Module5-ImproveProcesses◆Module6-MeasureResultsSettingtheStageProcessManagement,ContinuousImprovement,andToolsTB-1TeamBuilding:Objective◆Describecharacteristicsofsuccessfulteams.◆Discusstheimportanceofactivelistening.◆Demonstratetheadvantageofmakingdecisionsasateam.◆Discussconceptsofempowerment.TB-2DefinitionofaTeamTwoormorepeopleworkingtogethertoaccomplishasharedgoalTB-3CharacteristicsofaSuccessfulTeam◆Clearteammission◆Clearteammemberroles◆Activelistening◆Decision-makingprocessdefined◆Participationbyallteammembers◆EstablishedgroundrulesTB-4TeamParticipation:GroundRules◆Commoncourtesies●Focusontopic-avoidsidelineconversation.●Allowonepersontotalkatatime.●Understandothersbeforemakingyouropinionsunderstood.◆Participateindiscussionsandcontributeideas,experiences,andopinions.◆Promptness●Honorthestarttimeformeetings.●Honortheestablishedtimelimitsforbreaks.◆Rotateroutinechores.◆Completeassignments.◆Limitinterruptions.TB-5CommunicatingYouResearchSpeakingWritingReadingListeningTB-6DefinitionofActiveListeningPayingcloseattentiontowhatanotherpersonsays,andrespondingbackinyourownwordsyourunderstandingofthesender’smessageTB-7BenefitsofActiveListening◆Givesusinformationaboutourselvesandothers.◆Ensuresinformationwereceiveiscompleteandcorrect.◆Avoidsmisunderstandingandmiscommunication.◆Allowsforeffectiveproblemsolvinganddecisionmaking◆EnhancesinterpersonaleffectivenessTB-8WhenisActiveListeningNeeded?◆Distractingsurroundings◆Thinkingaboutunrelatedthings◆Thinkingabouthowtorespond◆Hearingwhatyouwanttohear◆Toomuch,toolittle,orunclearinformationTB-9ManageroftheYearAFilmAboutEffectiveListeningManageroftheYearsTB-10StagesofTeamDevelopmentIV.Performing:TeamMaturityIII.Norming:GettingOrganizedI.Forming:TeamFormationII.Storming:DefiningControlTB-11EarthquakeSimulation:Objectives◆Examineandcompareindividualandteameffectiveness.◆Useinterpersonalskillsinteamproblem-solvingefforts.◆Focusonbuildingsynergyinateam.TB-12EarthquakeActivity-ScoreSheetABCABCAttempttoremovetherubblefromtheentrancetothefirstfloorDividethesandwichesandrationthemoverthenextfewdaysLightthecandlessoyoucanseeandrescuerswillbeabletolocateyouLocateandsecureawatersupplyDividethesandwichesandeatthemthiseveningDiscusslong-termsurvivalstrategiesasagroupFoundonthepipeswiththestealwrenchAssignsomeonetomonitortheradioandlistenforupdatesCheckforinjuriesandadministerfirstaidShutoffallutilitiesIndividualscoreTeamscoreTB-13Zapp:Objectives◆Providecommonlanguagetoimprovecommunication.◆Demonstratethepowerofteamworkandimportanceofgoodinterpersonalskills.◆Increaseunderstandingofempowerment.TB-14JoeMode’sNotebook◆Zapp!-thegivingofpower◆Sapp!-thetakingofpowerTB-15Zapp!Activity◆Breakintosmallteams.◆Discussthefollowing:●TalkaboutZappsyouhavereceivedatyourConstruction●DiscusshowZappcanimproveyourOrganization.◆EachteampresenttwoZappstoriesanddiscussZapp’seffectonyourorganizationTB-16WhenyouhavebeenZapped,youfeellike....◆Yourjobbelongstoyou.◆Youareresponsible.◆Yourjobcountsforsomething.◆Youknowwhereyoustand.◆Youhavesomesayinhowthingsaredone.◆Yourjobisapartofwhoyouare.◆Youhavesomecontroloveryourwork.TB-17JoeMode’sNotebookTheFirstthreestepsto“Zapp!”...1.Maintainself-esteem.2.Listenandrespondwithempathy.3.Askforhelpinsolvingproblems.......Leadtothesoulof“Zapp”:OfferHelpWithoutTakingResponsibilityTB-18JoeMode’sNotebook◆Direction(keyresultareas,goals,measurement)◆Knowledge(skills,training,information,goals)◆Resources(tools,materials,facilities,money)◆Support(approval,coaching,feedback,encouragement)ForZapptowork,peopleneed:TB-19JoeMode’sNotebook◆Creatingteamsspreads“Zapp”throughacompany◆A“Zapped”teamismoreproductivethanagroupof“Zapped”individuals.◆Themoredecisionsateamcanmake,themore“Zapp”ithas.Afewthingstorememberabout“Zapp”teams:TB-20PerformerOwnership◆Enlighten◆Enable◆Ennoble◆EmpowerTB-21EmpowermentAculturethatdistributespower,authority,andresponsibilitytotheindividualswhoareclosesttothecustomer,productorprocess.TB-22BenefitsofEmpowerment◆ImprovedCustomerSatisfaction◆ImprovedCreativity◆IncreasedMorale◆ContinuousImprovement◆Quality◆ProductivityTB-23IngredientsofEmpowerment◆Permission◆Power◆ProtectionIndividualsneedPermissionfromsomeonewithPowerthatwillalsoprovideProtection.TB-24TeamBuilding:Summary◆Discusstheimportanceofactivelistening.◆Describetheadvantagesofmakingdecisionsasagroupvs.asanindividual.◆Discusssamecharacteristicsofasuccessfulteam.◆Discussconceptsofempowerment.TB-25OutsideofClassActivity◆DiscussTeamBuildingwithtwopeople.◆Identifywhatyouhavelearnedfromtrainingandcompareitwithwhattheybelieveteambuildingis.◆Discusshowtheviewsaresimilarandhowtheyaredifferent.◆Bepreparedtodiscussthisintheupcomingsession.TB-26
