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Module2:QUALITYFRAMEWORKINSTRUCTOROVERVIEWObjectivesAftercompletingthismodule,participantswillbeableto:ApplythefollowingfourcomponentsoftheArthurAndersenQualityFrameworktoanorganization:oDriversoMindsetoProcessoEnablersAgendaSectionStrategyEstimatedTimeI.IntroductionLecture5II.OverviewofFrameworkDiscussion10III.DriversDiscussion10IV.MindsetDiscussion5V.ProcessLecture/Discussion5VI.EnablersLecture15VII.SummaryLecture545BreakMaterialsListHardwareOverheadprojectorOverheadscreenFlipchartsSuppliesOverheadsM-1toM-8FlipchartmarkersOverheadmarkersMaskingtapeOtherAAQFlaminatedcardsQualityFrameworkwallchartStrategyPlanner©1992ARTHURANDERSEN&CO,SCAllRightsReservedModule2:QualityFramework12/94Page1111q:\aaic\mfg\qms\training\simulate\2-qf.pptSTRATEGYPLANNERSTRATEGYPLANNERSTRATEGYPLANNERWhatarethekeyelementsofWhatarethekeyelementsofWhatarethekeyelementsofimplementingQuality?implementingQuality?implementingQuality?M-1I.Introduction(5minutes)PresentoverheadM-1.State:Inthissecondmodule,wewilldiscussourQualityFramework.Thisframeworkillustratesourapproachtoimplementingquality.Beforebeginningthismodule,IwouldlikeyoutoidentifykeyelementsofimplementingQuality.Instructparticipantstorecordtheirideasonpage4oftheirStrategyPlanner.Allow3minutesforparticipantstowrite.Ask:WhatarekeyelementsofimplementingQuality?Recordresponsesonaflipchart.State:AfterIintroduceourframework,wewillreturntothislisttocheckhowrobustourframeworkis.Wewillcompareourframeworkagainstthislistofkeyelementswhichwe,asaclass,created.©1992ARTHURANDERSEN&CO,SCAllRightsReservedModule2:QualityFramework12/94Page2222q:\aaic\mfg\qms\training\simulate\2-qf.pptQUALITYFRAMEWORKQUALITYFRAMEWORKQUALITYFRAMEWORKMODULE:OBJECTIVESMODULE:OBJECTIVESMODULE:OBJECTIVESDiscussthefourcomponentsoftheDiscussthefourcomponentsoftheDiscussthefourcomponentsoftheQualityFrameworkQualityFrameworkQualityFrameworkDriversDriversDriversMindsetMindsetMindsetProcessProcessProcessEnablersEnablersEnablersM-2I.Introduction(cont.)PresentoverheadM-2.State:ThepurposeofthismoduleistoprovideyouwithanoverviewofArthurAndersen'sQualityframeworkandprocess.Allowparticipantstimetoreadtheobjectives.Ask:Whatquestionsdoyouhaveregardingtheobjectives?©1992ARTHURANDERSEN&CO,SCAllRightsReservedModule2:QualityFramework12/94Page3II.OverviewofFramework(10minutes)Refertoframeworkwallchart.State:OnthiswallchartisArthurAndersen’sQualityFramework.Iwillexplaineachaspectofthisframework.ThetoparrowpointingdownrepresentsthedriversofQualitywhichareleadership,communicationandchangemanagement.ThecentercircleoftheframeworkrepresentstheArthurAndersenfour-phasedprocess:oQualityvision,strategy,andplanoResearchoPilotoPhasedimplementationSurroundingthefourphasesarethearrowswhichread"understandcustomerneeds,evaluatetheprocess,improvetheprocess,andmeasureresults."ThesearrowsrepresentthemindsetwhichispervasivethroughoutallphasesandrepresentthetypesofskillsneededtoimplementQuality.Thebottomarrowpointinguprepresentsthefactorsthat“enable”thesuccessfulimplementationoftheprocess.Theprocessrestsonafoundationofmanagementbyfactsandbestpractices,educationandtraining,andapplauseandappreciation.INSTRUCTORNOTE:Provideexamplesoftheimportanceofeachpartoftheframeworkasyoudiscussit.Useclientexampleswhenpossible.DistributetheQualityFrameworklaminatedcards.State:Foryo...