InitialInterviewOutlineINTERVIEWEE:Name:Date:Title:Division:Reportsto:Function:INTERVIEWER(S):INTRODUCTION:·Yourself,yourbackground.·TheComprehensiveProcessImprovementProgram(CPIP)Objectives:·Eliminateerrors·Collapseleadtimes·Improvecustomerservice·Reducecosts·Improvequalityoflifeforthecompany·Therewillbenoattributionofsensitiveinformation.Encouragecandidates.OBJECTIVESOFINTERVIEW·Understandthefunctionsperformedbythepersonandhisorherdepartment.·Understandtheinteractionsamongtheprocessesperformedbythepersonandhisorher:·Upstreamanddownstreamdepartments/processes/functionswithinthecompany,itsdivisions,andlocations·Suppliersandcustomers,ifapplicable·Identifyissuesandopportunitiesforimprovement.·Helpprioritizereengineeringefforts.p:\fcs\oc\ootool\material\graphics\intervw2.doc15/4/2025LPUNDERSTANDINGOFROLESANDRESPONSIBILITIES:1.Whatistheintendedfunctionoftheperson'sdepartment?2.Whichbusinessprocessesareperformedwithintheperson'sfunction/department?3.Definitionofcustomers(externalandinternal)oftheprocess.4.Whatarethelinksbetween/amongtheperson'sprocessesandothersoutsidethefunction?5.Howareprioritiessetandadjusted?6.Howoftenaretheychanged?Forwhatreason?Bywhom?p:\fcs\oc\ootool\material\graphics\intervw2.doc25/4/2025LPSTRENGTHSOFEACHPROCESS7.Whatdotheythinktheydowell?WEAKNESSESOFEACHPROCESS8.Whatdoesthepersonthinkheorshedoespoorlyornotsowell?9.Whatarethespecificsconcerningwhatthepersondoesthatseemunnecessarilycomplex?10.Arethereanystepsperformedthatseemunnecessary?11.Aretherebottlenecks?Aretheywithin,atthebeginning,orafterthepersonisthroughwithwhatheorshedoes?12.Arethereanyknowncapacityconstraints?p:\fcs\oc\ootool\material\graphics\intervw2.doc35/4/2025LP13.Arethereanyinformationproblems?Gettingit,storingandretrievingit,communicatingresultstoothers?14.Afterthepersonhasperformedhisorherfunctionandcommunicatedtheresults,dodownstreamfunctionsoftencallthepersonforclarificationorbecauseofinadequate/insufficientinformation?Explain.15.Isthereinappropriateuseoftechnologyorknowntechnologiesnotbeingusedthatwouldenhancetheperson'sperformanceand/orproductivity?16.Arethereanyqualityproblems?Whatarethey?Howoftendotheyoccur(errorrates?)Whatcausesthem?Howaretheydiscovered?17.Areexcessiveapprovalsrequired?Explain.p:\fcs\oc\ootool\material\graphics\intervw2.doc45/4/2025LPOPPORTUNITIESFORIMPROVEMENTWITHINEACHPROCESS18.Wouldithelptohavemoreclearlystatedandcommunicatedpoliciesandprocedures?19.Istheinformationthepersongetstoperformhisorherfunctionclear,complete,andtimely(adequateinputs)?20.Isthemannerinwhichthepersoncommunicatestheresultstoothersclear,complete,andtimely(adequateoutputs)?21.Howcantheactivitiesthemselvesbeimproved(howeffortisspent)?22.Couldtheorderofactivityperformancebechangedtoimproveoverallperformance(concurrentactivityversussequential,processflows)?23.Doestheorganizationfit/facilitateorinhibittheprocess(structure,authority/accountability/empowerment)?p:\fcs\oc\ootool\material\graphics\intervw2.doc55/4/2025LP24.Arethereenoughpeopletogetthejobdone(staffinglevels/skillmix)?25.Areresourcesadequate,otherthanpeople?26.Wouldclearlystated,tracked,andvisibly-reportedperformancemeasuresinspirebetterperformance?BARRIERSTOCHANGE27.Arethereanyphysical,cultural,orpoliticalbarrierstochange?p:\fcs\oc\ootool\material\graphics\intervw2.doc65/4/2025LP
