To:From:Re:DepartmentalInterfaceSurveyDate:Asyoumayknow,ArthurAndersenisworkingwiththeProjectorClientNametoidentifyimprovementopportunitiesaroundourbusiness.Asapartoftheprocess,theyhavebeenholdingconversationswithmanypeoplethroughouttheorganizationoverthelastfewdays.Theyhavebeenimpressedwithyourcandorandinsight,andhaveaskedmetothankyouforyourcooperation.Fromthesediscussions,itappearsthesemaybesomeopportunitiestoimproveourinteractions.Bothinterdepartmentalandintercompany.Therefore,wearelookingtoagainabetterunderstandingofwhoyouinteractwith.PleasecompletetheattachedsurveyandreturnittoXXXXXwithinthreebusinessdays.Ifyouhaveanyquestionspleasecallxxxxxxxatx.xxxx.Thisisaveryimportantundertakingforallofus.Youcanbeassuredthatwewillmaintainfullconfidentiality.1q:\oam\dept\survey.docDEPARTMENTALINTERFACEQUESTIONNAIREINTRODUCTIONThisisathreepartquestionnaire:PartIasksyoutosupplysomedemographicinformationPartIIconcernsthequalityofworkinginterfacesbetweenyourgroupandothergroupsthatyoudealwithPartIIIprovidesspaceforyoutoaddadditionalcommentsorinsightsPartIÐDemographicsPleasecircletheappropriatenumberwithinLevelandArea/Function,Level:1Executives:V.P.andDirectorLevel2Manager:ReportstoV.P.orDirectorlevel3Supervisor:othersupervisorypositions4Non-SupervisorArea/Function:1BusinessManagement2Finance/Accounting3Technical-Engineering4Marketing/Sales5Operations/ProjectManagement6Scheduling/Traffic7Inventory/AssetManagement8Warehouse9Distribution/Delivery10Purchasing/Procurement11CustomerService12SalesSupport(e.g.,OrderEntry)13Technical-Marketingsupport14Other____________________2q:\oam\dept\survey.docPartIIÐDepartmentalInterfaceSurveyThissectiondealswithyourperceptionsoftherelationshipsbetweenyourworkgroupandtheothergroupsthatyoudealwithÐon-siteand/oroff-site.Thinkabouttheonetothreegroupscriticaltoyouroperatingneedsthatprovideyouwithsometypeofservice,product,data,support,information,request,etc.orarekeytoyourgroupsperformingaqualityjob.Pleasecompleteasurveypage(attached)foreachofthosecriticalgroupsyouhavecontactwithorrelyon(notyourown),beingasspecificaspossiblewhenlistingthefunction.Weencourageyoutoaddyourcomments,insightsandideasfortheimprovementoftheseinteractions.3q:\oam\dept\survey.docPartIIÐDepartmentalInterfaceSurveyArea/Function:(Circlethearea/functionyouinteractwithÐoneperpage)1BusinessManagement2Finance/Accounting3Technical-Engineering4Marketing/Sales5Operations/ProjectManagement6Scheduling/Traffic7Inventory/AssetManagement8Warehouse9Distribution/Delivery10Purchasing/Procurement11CustomerService12SalesSupport(e.g.,OrderEntry)13Technical-Marketingsupport14Other____________________2)FrequencyofContact:SeveralTimesDailyWeeklyMonthly(Pleasecircleone)aDay3)Importance:CriticalVeryImportantImportantLessImportant(Pleasecircleone)4)Performance:Foreachcategory,pleaseratewhatyouEXPECT(howwelldoesitneedtobedone?)andwhatyourRECEIVE(howwellisitactuallydone?).Pleaserateonascaleof10(excellent)to1(poor).Document/Product/InformationEXPECTEDRECEIVEDQuality____________________Timeliness/Availability____________________Accuracy____________________Completeness____________________Documentation____________________OverallEXPECTEDRECEIVEDCommunication____________________Flexibility____________________Knowledge/SkillLevel____________________ProblemSolvingAbilities____________________TeamApproach____________________5)WorkingRelationship:Overthepastyear,therelationshipwiththisgrouphas:(Pleasecircleone)ImprovedStayedtheSameDeclined4q:\oam\dept\survey.docPartIIICommentsPleasetakethetimetowritedownyourotherthoughts/insightsconcerningyourworkinginterfaces.5q:\oam\dept\survey.doc
