Contact Centre Positions Requirement_0301_SM(Ops).docVIP免费

ContactCentrePositionsRequirement:OperationBranch职位代码：0301职位名称：AssistantVicePresident/SeniorManager,Operations需求数量：1工作地点：ShenzhenReportingto:VicePresident,OperationAccountableto:Manager,Operations&Manager,TicketingCentreOperationReportnotlateron:Sep01,06工作描述：所在部门职责描述：ReporttoVP,Operations,theincumbentwillactasintegralpartofseniormanagementteaminContactCentre,he/sheshallactivelyinvolveinsettingfuturedirectionandbusinessstrategyoftheDepartment.Toformulatecustomerservicesandsalesstrategyastoeffectivelyallocateresourcesandachieverevenueandcustomersatisfactiontarget.Toprepare,approveandcloselymonitordepartmentoperatingbudgetandexpenses.TocollaboratewithResourceManagementTeaminordertoaccurateforeseenthehumanresourcesrequirement.TobuildupandfostercustomerserviceandsalescultureToestablishawinningteamwhichconsistsofCallCentre,e-serviceoperationandcorporateaccountsservicingwithinitialstaffsizeofover400.Toleadandmotivateteams,monitorperformanceandworkwithbuddyteamstocontinuouslyimproveworkprocess,policiesandprocedures.Toretaingrowanddevelopcompetentteammembersinordertocopewithfuturebusinessexpansionandindividualcareerdevelopment.Toplanandforeseenanypotentialbusinessandoperationrisks,initiateforwardactiontoprotectcompanyinterest.Toplanandimplementcontinuousimprovementmechanism本职位需求描述：基本任职资格：University以上学历preferablewithMBABusinessrelated专业期望具有的经验：10年以上ContactCentreOperation经验inwhich5yearsshouldbeinseniormanagerialrole具有SalesandServiceManagement,ProcessImprovement,ContactCentreTechnologyandCRM知识preferablyinforeignMNC管理过100人以上团队期望具有的技能：相应的领导能力andBusinessacumen良好的沟通能力Passionate积极的工作态度团队合作精神andworkunderpressure薪酬福利待遇：Tobeadvised.