UsingtheAdvancedCostUsingtheAdvancedCostManagementCompetenceCenterManagementCompetenceCenterJuly22,1995July22,1995DavidB.BolandDavidB.BolandRoleoftheCompetenceCenterRoleoftheCompetenceCenter⬛TheprimaryroleoftheCompetenceCenterTheprimaryroleoftheCompetenceCenter(CC)istoprovideexpertiseandthought(CC)istoprovideexpertiseandthoughtleadershipintheareaofcompetenceleadershipintheareaofcompetence⬛Simplystated:ToshareSimplystated:Toshare“knowledge”“knowledge”KnowledgeSharingKnowledgeSharing⬛Knowledgeisdefinedas:“UnderstandingKnowledgeisdefinedas:“Understandinggainedbyactualexperience”gainedbyactualexperience”⬛OurChallengeis“HowdowecaptureandOurChallengeis“Howdowecaptureandshareourknowledge?”shareourknowledge?”KnowledgeResourcesKnowledgeResourcesDATABASETYPEOFINFORMATIONPRIMARYCONTACTBCKnowledgeBaseEngagementInformation,MarkStone,Atlanta(KnowledgeSharingSkillsProfiles,andLibraryNetwork)ResourcesConsultant’sAdvisorEngagementToolsandRianGorey,AtlantaTechniques;MethodologiesLocalOfficeLibraryLibraryResourcesDavidBoland,AtlantaforLocalPracticesGlobalBestPracticesDiagnosticsandBestPracticesSueLeandri,WHQKnowledgeBase(7.0)InformationAAOn-LineElectronicBulletinBoardandTinaSchultz,ChicagoDiscussionDatabaseBCKnowledgeBase-KSNBCKnowledgeBase-KSN⬛TheBCKnowledgeBasecontains:TheBCKnowledgeBasecontains:•EngagementInformationEngagementInformation❻DetaileddescriptionsandfinancialdataDetaileddescriptionsandfinancialdata•LibraryResourcesLibraryResources❻““BestPractices”proposals,reports,marketingBestPractices”proposals,reports,marketingpresentations,training,etc.presentations,training,etc.•SkillsInventory/ProfilesSkillsInventory/Profiles⬛Informationiscategorizedby:Informationiscategorizedby:•Industry,ServiceLine,Function,Industry,ServiceLine,Function,andBusinessProcessandBusinessProcessConsultant’sAdvisorConsultant’sAdvisor⬛TheConsultant’sAdvisorcontains:TheConsultant’sAdvisorcontains:•LatestToolsandTechniquesLatestToolsandTechniques•MethodologiesMethodologies⬛InformationisorganizedbyanewlyInformationisorganizedbyanewlyenhancedConsultingProcessenhancedConsultingProcess•IncludesChangeManagement,IncludesChangeManagement,ProjectManagement,andProjectManagement,andTechnicalSkillsTechnicalSkillsImprovedPerformanceImprovedPerformanceIDENTIFYwhatisneededandwantedTHINKthroughastrategyforsuccessFOCUSonkeyopportunitiesDEVELOPandTESToptionsforimprovementsREALIZEchangesLEARNfromtheexperienceAAOnLineAAOnLine⬛AAOnLineisaconferencingforumtoallowAAOnLineisaconferencingforumtoallowuserstocommunicatewithothermembersuserstocommunicatewithothermembersoftheFirmoftheFirm⬛Informationissegmentedby:Informationissegmentedby:•Groups(e.g.,servicelines,industries,orGroups(e.g.,servicelines,industries,orinitiatives)initiatives)•Communications(e.g.,Discussions,Communications(e.g.,Discussions,Announcements,andResources)Announcements,andResources)⬛AllowsforrapidsharingofAllowsforrapidsharingofhotandtimelyinformationhotandtimelyinformation⬛WISDOM-WISDOM-KnowledgewithInsightKnowledgewithInsight⬛DATA-DATA-BaseRepresentationofFact.BaseRepresentationofFact.⬛INFORMATION-INFORMATION-DatawithContextDatawithContext⬛KNOWLEDGE-KNOWLEDGE-InformationwithMeaningInformationwithMeaningCompetenceCenterProcessCompetenceCenterProcess✦Highlydynamicprocessasnewknowledgeandinformationischangingcontinuousl...
