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2025-05-04
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1©1996ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.CrossReferencetotheConsultingProcessFrameworkBenchmarking2©1996ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.BENCHMARKINGPROJECTAPPROACHProjectPlanningandOrganizationUnderstandYourOwnProcessSelectandRecruitBenchmarkingPartnersCollectFieldDataAnalyseCurrentandFuturePerformanceGapsAdaptandIncorporateBestPracticesMeasureandRecalibrateBuildRelationshipsEnableChangeLearnandShareManagetheProcess3©1996ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.ProjectPlanningandOrganizationUnderstandYourOwnProcessSelectandRecruitBenchmarkingPartnersCollectFieldDataAnalyseCurrentandFuturePerformanceGapsAdaptandIncorporateBestPracticesMeasureandRecalibrateMeasureSuccessMeasureSuccessRealizeChangeRealizeChangeDevelopSystemicPerformanceMeasuresDevelopSystemicPerformanceMeasuresTest&RefineSolutionsTest&RefineSolutionsDesign&DevelopAlternativeSolutionsDesign&DevelopAlternativeSolutionsPerformTargetedAnalysisPerformTargetedAnalysisAssessSystemicNeedsAssessSystemicNeeds4©1996ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.DetermineWhattoBenchmarkOrganizeSteeringCommitteeAssessOrganizationalReceptivenessForChangeDesignBenchmarkingAnalysisFrameworkOrganizeTheProjectCreateCommunicationPlanQualityAssuranceConductBackgroundResearchPHASE1MeasureSuccessMeasureSuccessRealizeChangeRealizeChangeDevelopSystemicPerformanceMeasuresDevelopSystemicPerformanceMeasuresTest&RefineSolutionsTest&RefineSolutionsDesign&DevelopAlternativeSolutionsDesign&DevelopAlternativeSolutionsPerformTargetedAnalysisPerformTargetedAnalysisAssessSystemicNeedsAssessSystemicNeeds5©1996ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.ProjectPlanningandOrganizationUnderstandYourOwnProcessSelectandRecruitBenchmarkingPartnersCollectFieldDataAnalyseCurrentandFuturePerformanceGapsAdaptandIncorporateBestPracticesMeasureandRecalibrateMeasureSuccessMeasureSuccessRealizeChangeRealizeChangeDevelopSystemicPerformanceMeasuresDevelopSystemicPerformanceMeasuresTest&RefineSolutionsTest&RefineSolutionsDesign&DevelopAlternativeSolutionsDesign&DevelopAlternativeSolutionsPerformTargetedAnalysisPerformTargetedAnalysisAssessSystemicNeedsAssessSystemicNeeds6©1996ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.DetermineWhattoBenchmarkOrganizeSteeringCommitteeAssessOrganizationalReceptivenessForChangeDesignBenchmarkingAnalysisFrameworkOrganizeTheProjectCreateCommunicationPlanQualityAssuranceConductBackgroundResearchPHASE1MeasureSuccessMeasureSuccessRealizeChangeRealizeChangeDevelopSystemicPerformanceMeasuresDevelopSystemicPerformanceMeasuresTest&RefineSolutionsTest&RefineSolutionsDesign&DevelopAlternativeSolutionsDesign&DevelopAlternativeSolutionsPerformTargetedAnalysisPerformTargetedAnalysisAssessSystemicNeedsAssessSystemicNeeds7©1996ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.AnalyseCurrentProcessesDetermineandCollectKeyPerformanceIndicatorsDetermineProcessesProblemsPHASE2MeasureSuccessMeasureSuccessRealizeChangeRealizeChangeDevelopSystemicPerformanceMeasuresDevelopSystemicPerformanceMeasuresTest&RefineSolutionsTest&RefineSolutionsDesign&DevelopAlternativeSolutionsDesign&DevelopAlternativeSolutionsPerformTargetedAnalysisPerformTargetedAnalysisAssessSystemicNeedsAssessSystemicNeeds8©1996ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.EstablishCri...

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