©1996ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.CrossReferencetotheConsultingProcessFrameworkCommunicationsIndustryPerformanceMeasures©1996ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.CustomerFinancialInternalInnovationVisioning&CommitmentIdentifyingBaseliningImplementingIntegratingMeasureSuccessMeasureSuccessRealizeChangeRealizeChangeDevelopSystemicPerformanceMeasuresDevelopSystemicPerformanceMeasuresTest&RefineSolutionsTest&RefineSolutionsDesign&DevelopAlternativeSolutionsDesign&DevelopAlternativeSolutionsPerformTargetedAnalysisPerformTargetedAnalysisAssessSystemicNeedsAssessSystemicNeeds©1996ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.CustomerFinancialInternalInnovationVisioning&CommitmentIdentifyingBaseliningImplementingIntegratingMeasureSuccessMeasureSuccessRealizeChangeRealizeChangeDevelopSystemicPerformanceMeasuresDevelopSystemicPerformanceMeasuresTest&RefineSolutionsTest&RefineSolutionsDesign&DevelopAlternativeSolutionsDesign&DevelopAlternativeSolutionsPerformTargetedAnalysisPerformTargetedAnalysisAssessSystemicNeedsAssessSystemicNeeds©1996ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.CustomerFinancialInternalInnovationVisioning&CommitmentIdentifyingBaseliningImplementingIntegratingMeasureSuccessMeasureSuccessRealizeChangeRealizeChangeDevelopSystemicPerformanceMeasuresDevelopSystemicPerformanceMeasuresTest&RefineSolutionsTest&RefineSolutionsDesign&DevelopAlternativeSolutionsDesign&DevelopAlternativeSolutionsPerformTargetedAnalysisPerformTargetedAnalysisAssessSystemicNeedsAssessSystemicNeeds©1996ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.CustomerFinancialInternalInnovationVisioning&CommitmentIdentifyingBaseliningImplementingIntegratingMeasureSuccessMeasureSuccessRealizeChangeRealizeChangeDevelopSystemicPerformanceMeasuresDevelopSystemicPerformanceMeasuresTest&RefineSolutionsTest&RefineSolutionsDesign&DevelopAlternativeSolutionsDesign&DevelopAlternativeSolutionsPerformTargetedAnalysisPerformTargetedAnalysisAssessSystemicNeedsAssessSystemicNeeds©1996ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.CustomerFinancialInternalInnovationVisioning&CommitmentIdentifyingBaseliningImplementingIntegratingMeasureSuccessMeasureSuccessRealizeChangeRealizeChangeDevelopSystemicPerformanceMeasuresDevelopSystemicPerformanceMeasuresTest&RefineSolutionsTest&RefineSolutionsDesign&DevelopAlternativeSolutionsDesign&DevelopAlternativeSolutionsPerformTargetedAnalysisPerformTargetedAnalysisAssessSystemicNeedsAssessSystemicNeeds©1996ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.CustomerFinancialInternalInnovationVisioning&CommitmentIdentifyingBaseliningImplementingIntegratingMeasureSuccessMeasureSuccessRealizeChangeRealizeChangeDevelopSystemicPerformanceMeasuresDevelopSystemicPerformanceMeasuresTest&RefineSolutionsTest&RefineSolutionsDesign&DevelopAlternativeSolutionsDesign&DevelopAlternativeSolutionsPerformTargetedAnalysisPerformTargetedAnalysisAssessSystemicNeedsAssessSystemicNeeds©1996ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.CustomerFinancialInternalInnovationVisioning&CommitmentIdentifyingBaseliningImplementingIntegratingMeasureSuccessMeasureSuccessRealizeChangeRealizeChangeDevelopSystemicPerformanceMeasuresDevelopSystemicPerformanceMeasuresTest&RefineSolutionsTest&RefineSolutionsDesign&DevelopAlternativeSolutionsDesign&DevelopAlternativeSolutionsPerformTargetedAnalysisPerformTargetedAnalysisAssessSystemicNeedsAssessSystemicNeeds