LifeWasMuchSimpler70yearsofstability,predictability,andregulationChaosthroughrapidchange•Regulationandlegislation•Technologicaladvancements•Customerdemands•CompetitionLifeWasMuchSimplerSurvivalnolongerrootedinpredictablesurroundingsKeystosurvival•Adaptiveandflexible•Responsiveanddynamicinplanningandmeasuringbusinessstrategies•MasterthecreationanduseofinformationTheRootsofChangeOrganizationsmustbeviewedaslivingentities,fluidandadaptable•Definedbymission(roots)whichfeedthestrategicvision•Strategiesreachupandinteractwithexternalenvironmentandinternalresources•Strengthofstrategiescomesfromalignmentofprocesses,people,technology,andinfrastructure•SuccessofstrategiescanonlybeachievedbymonitoringandbalancingthemixofresourcesQuantumPerformanceInformationInformationenablesacompanytomonitorthehealthofitsstrategiesExternalenvironmentAlignmentofbusinessprocessesFlowofresourcesActionCreatingorderResourcesResourcesResourcesGoal:Anadaptive,flexible,anddynamicorganizationthatusesitsstrengthtoincreaseproductivity,effectiveness,andusefulnessFrameworkIsCriticalQuantumPerformanceInformationVISIONSTRATEGYCustomerFinancialInternalInnovationPROCESSPEOPLEGOALSORGANIZATIONTimeandPatienceAnorganizedprocessmustbeinitiatedtofullydevelopthesystem,makeitoperationalandfullyintegrated•Informationidentification•Informationbaseline•Informationimplementation•InformationintegrationInformationidentificationInformationbaselineInformationimplementationInformationintegrationInformationIdentificationInformationidentificationInformationbaselineInformationimplementationInformationintegrationFourelementsCustomerFinancialInternalInnovationThreedimensionsOrganizationProcessPeopleInformationIdentificationInformationidentificationInformationbaselineInformationimplementationInformationintegration•Interviewseniormanagement•Setoverallgoalsforstrategy•Facilitatecross-functionalprocesssessionstoidentifykeyorganization,processandpeopleperformancemeasures•Mapprocess/peopleperformancemeasurestostrategies•Developlexiconofmeasures•ReviewmeasureswithseniormanagementandoperationspersonnelInformationidentificationInformationbaselineInformationimplementationInformationintegrationAssessthehealthofstrategiesanddeterminetheinformationthatneedstobereportedandanalyzedcontinuallyInformationBaselineInformationidentificationInformationbaselineInformationimplementationInformationintegrationInformationBaseline•Identifydataelements•Identifyexistingdatasources•Identifyothertoolsthatmayberequiredtogatherelements-Customersatisfactionsurveys-ABC-Valuedrivers•Collectdataelements•Calculatethemeasures•Reviewcalculatedmeasurestoscreen/eliminateunnecessarymeasuresInformationidentificationInformationbaselineInformationimplementationInformationintegration“Therightinformationtotherightpeopleattherighttime.”InformationImplementationInformationidentificationInformationbaselineInformationimplementationInformationintegrationInformationImplementation•Identifyinformation/distributionrequirements•Identifyrequirementsforacompilationandreportingsystem•Developdataextractionroutinestocontinuallycollectdata•Developcontinuousprocessestocollectinformationnotpresentinexistingdatasystems•Designanddevelopcompilationandreportingsystem•Developandimplementacommunicationsandrolloutstrategy•ImplementChangeManagementprograms•Developanddeliv...
