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2025-05-04
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©1996ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.CrossReferencetotheConsultingProcessFrameworkCustomerSatisfaction©1996ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.MajorControlPointEstablishCustomerFocusedVisionUnderstandMarkets&CustomersIdentify&EvaluateOpportunitiesDesign&ImplementChangeManageForSuccessMeasureSuccessMeasureSuccessRealizeChangeRealizeChangeDevelopSystemicPerformanceMeasuresDevelopSystemicPerformanceMeasuresTest&RefineSolutionsTest&RefineSolutionsDesign&DevelopAlternativeSolutionsDesign&DevelopAlternativeSolutionsPerformTargetedAnalysisPerformTargetedAnalysisAssessSystemicNeedsAssessSystemicNeeds©1996ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.MajorControlPointEstablishCustomerFocusedVisionUnderstandMarkets&CustomersIdentify&EvaluateOpportunitiesDesign&ImplementChangeManageForSuccessMeasureSuccessMeasureSuccessRealizeChangeRealizeChangeDevelopSystemicPerformanceMeasuresDevelopSystemicPerformanceMeasuresTest&RefineSolutionsTest&RefineSolutionsDesign&DevelopAlternativeSolutionsDesign&DevelopAlternativeSolutionsPerformTargetedAnalysisPerformTargetedAnalysisAssessSystemicNeedsAssessSystemicNeeds©1996ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.MajorControlPointEstablishCustomerFocusedVisionUnderstandMarkets&CustomersIdentify&EvaluateOpportunitiesDesign&ImplementChangeManageForSuccessMeasureSuccessMeasureSuccessRealizeChangeRealizeChangeDevelopSystemicPerformanceMeasuresDevelopSystemicPerformanceMeasuresTest&RefineSolutionsTest&RefineSolutionsDesign&DevelopAlternativeSolutionsDesign&DevelopAlternativeSolutionsPerformTargetedAnalysisPerformTargetedAnalysisAssessSystemicNeedsAssessSystemicNeeds©1996ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.MajorControlPointEstablishCustomerFocusedVisionUnderstandMarkets&CustomersIdentify&EvaluateOpportunitiesDesign&ImplementChangeManageForSuccessMeasureSuccessMeasureSuccessRealizeChangeRealizeChangeDevelopSystemicPerformanceMeasuresDevelopSystemicPerformanceMeasuresTest&RefineSolutionsTest&RefineSolutionsDesign&DevelopAlternativeSolutionsDesign&DevelopAlternativeSolutionsPerformTargetedAnalysisPerformTargetedAnalysisAssessSystemicNeedsAssessSystemicNeeds©1996ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.MajorControlPointEstablishCustomerFocusedVisionUnderstandMarkets&CustomersIdentify&EvaluateOpportunitiesDesign&ImplementChangeManageForSuccessMeasureSuccessMeasureSuccessRealizeChangeRealizeChangeDevelopSystemicPerformanceMeasuresDevelopSystemicPerformanceMeasuresTest&RefineSolutionsTest&RefineSolutionsDesign&DevelopAlternativeSolutionsDesign&DevelopAlternativeSolutionsPerformTargetedAnalysisPerformTargetedAnalysisAssessSystemicNeedsAssessSystemicNeeds©1996ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.MajorControlPointEstablishCustomerFocusedVisionUnderstandMarkets&CustomersIdentify&EvaluateOpportunitiesDesign&ImplementChangeManageForSuccessMeasureSuccessMeasureSuccessRealizeChangeRealizeChangeDevelopSystemicPerformanceMeasuresDevelopSystemicPerformanceMeasuresTest&RefineSolutionsTest&RefineSolutionsDesign&DevelopAlternativeSolutionsDesign&DevelopAlternativeSolutionsPerformTargetedAnalysisPerformTargetedAnalysisAssessSystemicNeedsAssessSystemicNeeds©1996ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.MajorControlPointEstablishCustomerFocusedVisionUnderstandMarkets&CustomersIdentify&EvaluateOpportunitiesDesign&ImplementChangeManageForSuccessMeasureSuccessMeasureSuccessRealizeChangeRealizeChangeDevelopSystemicPerformanceMeasuresDevelopSystemicPerformanceMeasuresTest&RefineSolutionsTest&RefineSolutionsDesign&DevelopAlternativeSolutionsDesign&DevelopAlternativeSolutionsPerformTargetedAnalysisPerformTargetedAnalysisAssessSystemicNeedsAssessSystemicNeeds

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