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2025-05-04
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HealthcareReengineeringMethodologyDeliverables:NoDeliverables.PhaseName:Visioning&&CommitmentPhaseDeliverables:NoDeliverables.StepName:UnderstandtheCurrentRealityStepDeliverables:NoDeliverables.Tasks:1.Gather/evaluatekeybackgroundinformation.a.Strategicplan/actionplan.b.Financialinformation/results.c.Satisfactioninformation/results.d.Currentorganizationstructure.e.Currentmarketposition.f.Technologyenvironment.2.Identifyandinterviewkeystakeholders.a.Identifystakeholderdefinitionofsuccess/expectations.b.Developchangehistory.c.Catalog/assesscurrent/plannedinitiatives.e.Understandcurrentprocesses/operations.3.Developorganizationalbaselinecomparativeinformation.a.Assesscurrentoperations.b.Obtainbenchmarkinformation.-Costs.-ClinicalOutcomes.-Service.-PatientSatisfaction.-PhysicianSatisfaction.-EmployeeSatisfaction.4.Developanassessmentoftheexternalmarket.a.Developpatientprofiles.b.Developphysicianprofiles.c.Developpayorprofiles.d.Researchexpected/anticipatedfuturemarketconditions.-Determinethescopeofcustomerstocontact(internal,external,and/orformer).-Obtainanunderstandingofcustomerprofiles,criticalbuyervalues,andKPIs(keyperformanceindicators)by:-Interviewingcustomers,-Conductingfocusgroupmeetings,-Conductingsurveys,or-Reviewingstrategicplans.-Choosedata-gatheringmethodandpreparefocusgroupagendas,questionnaires,orsurveys.-Gatherdataoncustomerneeds-PresentandFuture.-IncludecustomerrepresentationontheteamorcreateaseparateCustomerAdvisoryGrouptoensurecustomerfocus.-Evaluatetheabilityofthecurrentprocesstomeetandexceedtheexisting/futurecustomerneeds.-Documentobservationsandfindings;debriefwithteam.5.Evaluatetheinternalchangeenvironment.a.Conductandinterpretthechangereadinessassessment.b.Identifyandunderstandissues/concernsrelativetoreengineering.StepName:DevelopaSharedVisionStepDeliverables:NoDeliverables.Tasks:1.DevelopSharedVision.a.Conceptualizesharedvisionofthefuturestateatahighlevel.-Operationallevel.-Organizationallevel.-Strategiclevel.b.Gainconsensusonthevision.2.Communicatethevision.StepName:EstablishCommitmenttoChangeStepDeliverables:CaseforChangeTasks:1.Identifygapsbetweencurrentandenvisionedorganizations.a.Summarizekeycustomerrequirements/expectations.b.Summarizemarketconditionsandexpectedtrends.c.Summarizeprocesses/servicelines.d.Summarizeidentifiedperformancegaps.2.Developafactbasedcustomerfocusedcaseforchange.3.Communicatethecaseforchange.4.Solicitfeedbackfromstakeholders.5.Addresstheissues/concernsthatarise.StepName:AssureQualityStepDeliverables:NoDeliverables.Tasks:1.UtilizeprocessandtechnologyskillsinperformingtheQualityAssurancereview.2.Considerselectingclientteammemberswho:a.Haveinfluencetoenablechange.b.Haveexperienceintheareasbeingaffected.c.Representdiversityoffunctionalandprocessgroups.d.Haveasignificantstakeintheprocess.e.-Candevoteatleast6-12monthstotheproject.3.Seekablendofteammemberswhohaveadiversityof:a.Processskills.b.Technologyskills.c.Creativitystyles.d.Functionalexpertise.e.Projectmanagementknowledge.f.Industrybackground.4.Considercreatingadvisorygroupssuchasastakeholdercommitteeoracustomeradvisorygroupincludingpeoplewhoare:a.Stakeholders.b.Customers.c.Involvedwithotherkeyinitiativesinthecompanyandcand.Providesomelinkageandcommunicationbetweenthee.Healthcareeffortandotherinitiatives.5.Conductperiodicstatusmeetingswithkeystakeholders6.Ensureperiodican...

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