October12,1994NameQualityEngineerClientClientaddressDearName:ThisletterrepresentsourproposaltoassistcompanyintheirISO9000certificationeffort.Thescopeofthisengagementincludesbothbusinessunitsofcompany.Theengagementwillbestructuredonanasneededbasis,asrequestedbyyou,tobedeterminedovertheperiodOctober15,1994throughAugust31,1995.TheintentofourparticipationonthisengagementistoeducatecompanymanagementandemployeesastotheirrespectiverolesrequiredforISO9000certification.ThispotentiallyincludesworkingwithemployeestodevelopISO9000qualitysystemdocumentationandtrainingemployeesontherequirementsandexpectationsofasuccessfulISO9000certification.Pleaseunderstandthatifyourneedsorrequirementschange,orifnewinformationneedstobeincorporatedasweworktogether,wewillmakeeveryefforttoaccommodatetheexpectationsofcompany.Giventheengagementstructure,ourprofessionalfeesforthisassignmentwillbe$1,500perday,plusactual,incurredout-of-pocketexpensesincludingitemssuchas:airfare,auto,hotel,etc.Wewillprovidemonthlybillingstoyouthatsummarizetheconsultingdaysandexpensesincurredforthatperiod.Billingswillbeduewithin30days.Asdiscussed,partnerwillserveastheengagementpartnerfortheseISO9000consultingservicesandmemberwillhaveresponsibilityforthedeliveryofourconsultingservicestoyou.ArthurAndersenwantstocontinuetoaidcompanyonthiseffort.Ihaveenjoyedteamingwithyouonyourinitialstepstowardscertificationandlookforwardtomycontinuedinvolvement.Asmentionedbefore,beassuredthatthisengagementwillhavemyfullattentionandcommitment.Yoursatisfactionwiththeprojectisourultimategoal.ArthurAndersen's(Andersen)maximumliabilityrelatingtotheservicesperformedunderthisarrangementshallbelimitedtothefeespaid.Innoeventshallwebeliableforconsequential,special,incidentalorpunitiveloss,damageorexpense.Thisprovisionshallsurvivetheterminationofthisagreementforanyreason.Also,wecannotanddonotguaranteethatyouwillbeultimatelysuccessfulinachievingregistrationtoISO9001forcompany.TheactualcertificationprocessisdeterminedbythethirdpartyregistrarbasedupontheirowninterpretationoftheISO9000clausesandbasedupontheactualevidenceobtainedandobservationsmadeonthedatesoftheironsiteregistrationauditandanysubsequentsurveillancevisits.Accordingly,wewillnotberesponsiblefortheultimateoutcomeofthisproject.WeappreciatetheopportunitytobeofservicetocompanyinconnectionwithyoureffortstoachieveregistrationtoISO9001.Pleasecallmanageratnumberorpartneratnumberifyouhaveanyquestionsconcerningthesearrangements.Verytrulyyours,ARTHURANDERSEN&CO.ByManagerCompanyApprovedby_________________________________Title:_____________________________________Date:_____________________________________November21,1994NameQualityEngineerClientnameClientaddressDearName:ThisletterrepresentsourproposaltoassistCompanyintheirISO9000certificationeffort.Theengagementwillbeginimmediatelyandwillend(orwillberevised)inMarch.ThescopeandintentofourparticipationonthisengagementistoinitiatetheISO9000effortatCompany(Pleasantonlocation)bymanagingthefirstsetoftasksasdefinedinAppendixI.Aswehavediscussed,weestimatethatapproximately250hourswillbenecessarytocompletethisengagement.PartnerwillserveastheengagementpartnerfortheseISO9000consultingservices,whileManagerandSeniorwillhaveprimaryresponsibilityforthedeliveryofourconsultingservicestoyou.Otherresourceswillbebroughtinasneeded.Ourrateperhourwillbe$150.Thisengagementwillbebilled...
