InformationandSystemsPlanningMethodologyDeliverables:ISP-1DeliverablePhaseName:DetermineInformationandSystemsStrategy(What)PhaseDeliverables:ISP-2DeliverableStepName:MobilizeProjectStepDeliverables:ProjectTeamWorkplanandResponsibilitiesTasks:1.Definethejointvisionoftheprojectteamandidentifythekeysuccesscriteriafortheproject:a.Confirmclientexpectationsb.Determineareaanddegreeofprocessanalysis,includingkeyprocessesc.Definethe“real”problemsforthebusinessd.Confirmsampledeliverablese.Reviewclient’sbusinessandfinancialinformation2.Developadetailedworkplandefiningresponsibilitiesandmilestones3.IdentifyFirmexpertswhowillparticipateintheproject4.Identifyclientteammembersandpeopletobeinterviewed5.Developinterviewschedule6.EstablishteamtrainingprogramwhichincludesBCaswellasclientparticipantsa.Conductteambuildingworkshop7.Conductteambuildingkick-offmeeting8.Assesschangereadiness:a.Identifycompany’slikelihoodtoimplementplanrecommendationsb.Identifyobstaclestoovercome9.Assessriskprofileofcompany-risktakers/averters10.Finalizeprojectteamlogistics,space,tools,etc.11.Establishstatus/steeringcommitteetimetables12.Tourthefacility(ies)13.Collectcompanyliterature:a.Stockholder’sreportb.Missionstatementc.Newsletters14.Determine/selectmethodologytoolsets(finalizeworkplan)15.Conductresearchoncompanyandindustry16.CoordinateISPprojectplanswithotherefforts17.Communicateprojecttotheclientorganization18.Setupworkingpapers:controlcopyandpersonresponsibleStepName:ConductEngagementStartUpQAReviewStepDeliverables:QAReviewMemorandumTasks:1.MeetwithclientsponsortounderstandexpectationsofISPengagement.1.Meethwithengagementpartnerormanagertoreviewtheprojectapproach.3.Reviewthedetailedworkplans.4.ConfirmQAreviewdateswithengagementteamandclient.5.Meetwithengagementpartnerormanagertoreviewfindingsandrecommendations.StepName:DetermineBusinessContextStepDeliverables:BusinessandOperatingAssumptionsTasks:1.Reviewtheorganization'sstrategicandbusinessplans.a.Whataretheorganization'sbusinesspurposeandobjectives?b.Whatisthestrategicdirectionoftheorganization?c.Whataretheorganization'scriticalsuccessfactors?2.Conductone-on-oneinterviewswithkeystakeholderstounderstandtheircurrentvisionofthefuture.-Determinetheperceivedvalueandattitudethecompanyhastowardsinformationsystems.-Identifycriticalbusinessissues3.Worktounderstandbusinessdirection-Reviewclient’sbusinessandfinancialinformation-Developseniormanagementinterviewagendatounderstandbusinessdirection,etc.-ObtaindossierofclientfromChicagoWHQ-Includekeysuccessfactorsindeliverableforreferenceinlaterstages.4.Worktounderstandcustomerwantsandneedsa.Determinethescopeofcustomerstocontact(internal,external,and/orformer).b.Obtainanunderstandingofcustomerprofiles,criticalbuyervalues,andKPIs,andchoosedatagatheringtools(keyperformanceindicators)by:-Interviewingexternalcustomers,-Interviewingcustomersonhowinformationcanbetterservethemutualobjectivesofthecompanies-Determining1or2bestandworstcustomers(strongandweakrelationships,focusonmajorcustomers)-Identifyingtechnology/informationopportunitiesthatwillimproveservicetothecustomerorcreatevalue-Conductingcustomersurveysifnecessary,or-Interviewingvendorsandsuppliersc.Choosedata-gatheringmethodandpreparefocusgroupagendas,questionnaires,orsurveys.d.Gatherdataoncustomerneeds-PresentandFuture.e.Includecustomerrepresentationontheteamorc...
