©1996ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.CrossReferencetotheConsultingProcessFrameworkOutsourcing©1996ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.MeasureSuccessMeasureSuccessRealizeChangeRealizeChangeDevelopSystemicPerformanceMeasuresDevelopSystemicPerformanceMeasuresTest&RefineSolutionsTest&RefineSolutionsDesign&DevelopAlternativeSolutionsDesign&DevelopAlternativeSolutionsPerformTargetedAnalysisPerformTargetedAnalysisAssessSystemicNeedsAssessSystemicNeedsIdentifyCoreCompetencies1EvaluateOpportunities2TransitionProcesses43SelectSuppliers5Monitor&EvaluatePerformance©1996ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.EvaluateOpportunities2TransitionProcesses43SelectSuppliers5Monitor&EvaluatePerformanceMeasureSuccessMeasureSuccessRealizeChangeRealizeChangeDevelopSystemicPerformanceMeasuresDevelopSystemicPerformanceMeasuresTest&RefineSolutionsTest&RefineSolutionsDesign&DevelopAlternativeSolutionsDesign&DevelopAlternativeSolutionsPerformTargetedAnalysisPerformTargetedAnalysisAssessSystemicNeedsAssessSystemicNeedsIdentifyCoreCompetencies1©1996ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.IdentifyCoreCompetencies1EvaluateOpportunities2TransitionProcesses43SelectSuppliers5Monitor&EvaluatePerformanceMeasureSuccessMeasureSuccessRealizeChangeRealizeChangeDevelopSystemicPerformanceMeasuresDevelopSystemicPerformanceMeasuresTest&RefineSolutionsTest&RefineSolutionsDesign&DevelopAlternativeSolutionsDesign&DevelopAlternativeSolutionsPerformTargetedAnalysisPerformTargetedAnalysisAssessSystemicNeedsAssessSystemicNeeds©1996ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.IdentifyCoreCompetencies1EvaluateOpportunities2TransitionProcesses43SelectSuppliers5Monitor&EvaluatePerformanceMeasureSuccessMeasureSuccessRealizeChangeRealizeChangeDevelopSystemicPerformanceMeasuresDevelopSystemicPerformanceMeasuresTest&RefineSolutionsTest&RefineSolutionsDesign&DevelopAlternativeSolutionsDesign&DevelopAlternativeSolutionsPerformTargetedAnalysisPerformTargetedAnalysisAssessSystemicNeedsAssessSystemicNeeds©1996ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.IdentifyCoreCompetencies1EvaluateOpportunities2TransitionProcesses43SelectSuppliers5Monitor&EvaluatePerformanceMeasureSuccessMeasureSuccessRealizeChangeRealizeChangeDevelopSystemicPerformanceMeasuresDevelopSystemicPerformanceMeasuresTest&RefineSolutionsTest&RefineSolutionsDesign&DevelopAlternativeSolutionsDesign&DevelopAlternativeSolutionsPerformTargetedAnalysisPerformTargetedAnalysisAssessSystemicNeedsAssessSystemicNeeds©1996ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.IdentifyCoreCompetencies1EvaluateOpportunities2TransitionProcesses43SelectSuppliers5Monitor&EvaluatePerformanceMeasureSuccessMeasureSuccessRealizeChangeRealizeChangeDevelopSystemicPerformanceMeasuresDevelopSystemicPerformanceMeasuresTest&RefineSolutionsTest&RefineSolutionsDesign&DevelopAlternativeSolutionsDesign&DevelopAlternativeSolutionsPerformTargetedAnalysisPerformTargetedAnalysisAssessSystemicNeedsAssessSystemicNeeds©1996ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.MeasureSuccessMeasureSuccessRealizeChangeRealizeChangeDevelopSystemicPerformanceMeasuresDevelopSystemicPerformanceMeasuresTest&RefineSolutionsTest&RefineSolutionsDesign&DevelopAlternativeSolutionsDesign&DevelopAlternativeSolutionsPerformTargetedAnalysisPerformTargetedAnalysisAssessSystemicNeedsAssessSystemicNeedsIdentifyCoreCompetencies1EvaluateOpportunities2TransitionProcesses43SelectSuppliers5Monitor&EvaluatePerformance