©1996ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.1PerformanceMeasurementMethodology--Leaders’ViewTeamPreparationStrategyArticulationPerformanceOptimizationEnterpriseDesignProcessIntegrationLeader’sView©1996ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.2PerformanceMeasurementPhase:TeamPreparationStep:TeamTraining--SelfStudyDevelopYourLearningMapRoadMapTask:Step:ProjectPlanningConfirmPlanTask:OrganizeCompleteMonitorReport©1996ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.3PerformanceMeasurementPhase:StrategyArticulationStep:StrategyScanConductScanAnalyzeFindingsTask:Step:StrategyArticulationSessionConductWorkSessionTask:RecommendActionsStep:StrategyCommunicationDevelopCommunicationPlanExecuteCommunicationPlanTask:ReviewCommunicationImpactDevelopActionPlan©1996ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.4PerformanceMeasurementPhase:EnterpriseDesignStep:OrganizationArchitectureExamineFunctionalRelationshipsImproveRelationshipsTask:Step:OrganizationSupportCompleteFunctionScanCompleteFunctionalIntegrationMapTask:DevelopCommunicationPlanCollectBaselineDataDepicttheNewOrganizationEstimateEffortbyStrategyObtainManagementSign-offPerformQAReview©1996ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.5PerformanceMeasurementPhase:ProcessIntegrationStep:ProcessDirectionIdentifyProcessOwnerStatePurposeofProcessTask:Step:ProcessArchitectureDevelop“As-Is”ProcessMapIdentifyActivities&In-ProcessMeasuresTask:IdentifyOutputsStep:ProcessSupportReviseFunctionalMapsReviewGoals&MeasuresTask:Develop&ValidateReportingProtocolIdentifyCustomersofProcessVerifyOutputs&RequirementsSetOutputMeasures&TargetsDevelop“Should-Be”ProcessMapObtainManagementSign-offPerformQAReviewProcessScan©1996ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.6PerformanceMeasurementPhase:PerformanceOptimizationStep:JobDirectionStateJobPurposeIdentifyJobContributionsTask:SetJobMeasuresStep:JobSupportDevelopImplementationPlanExecutePlanTask:PerformQAReviewInterviewInternalCustomers
