ArthurAndersenISO9000RegistrationAssistanceApril1994SuperiorCarriers2ARTHURANDERSENARTHURANDERSEN&CO,SCSuperiorCarriers•ISO9000Overview•ScopeofRegistration•ProjectApproach•ProjectDeliverables•ProjectSchedule•ProjectTeamOrganization•WhyArthurAndersenProposalAgendaISO9000RegisteredTransportationServicesFirmsAirborneExpressBulkhaul(USA),Inc.E.I.duPontdeNemours&Co.,Inc.InspectorateAmericaCorporationLogisticsManagementResources,Inc.P&OBulkCarriersLtd.Seachem(USA),Inc.Seachem(USA),Inc.USComexCorporationSeattle,WACranford,CTDeepwater,NJHouston,TXGeismer,LAClifton,NJGreenwich,CTHouston,TXGeismer,LAISO9000RegisteredMotorFreightTransportationandWarehousingDSITransports,Inc.Houston,TXInterpakTerminals,Inc.Edison,NJJohnsonControls,Inc.Erlanger,KYSamuelMetalServiceBuffalo,NYSchlaferSupplyCo,.Inc.Appleton,WISchneiderNationalBulkCarriersGreenBay,WISquareDCompanyBakersfield,CASquareDCompanyMechanicsburg,PASquareDCompanyMemphis,TN4ARTHURANDERSENARTHURANDERSEN&CO,SCSuperiorCarriersISO9000Background•TheISO9000seriesofstandardswereestablishedin1987bytheInternationalOrganizationforStandardizationbasedinGeneva,Switzerland•TheSeriesdocumentsthequalityelementsrequiredtomaintainaneffectivequalitysysteminanorganization•ISO,meaning“equal”,fromtheGreekisoswasselectedtonamethe9000series•ISORegistrationisobtainedthroughindependentauditors’on-siteinspections5ARTHURANDERSENARTHURANDERSEN&CO,SCSuperiorCarriers•Meetingorexceedingcustomerrequirements•ISO9000registrationasamarketingtool•Numberandscopeofsecond-partyauditsisreduced•Internalassessmentprocessforimprovingoperations•AfirmfoundationforQualityISO9000Benefits6ARTHURANDERSENARTHURANDERSEN&CO,SCSuperiorCarriers90019000GUIDELINE9003WHATWHICHHOW90029004ADVISORYISO9000Series7ARTHURANDERSENARTHURANDERSEN&CO,SCSuperiorCarriersISO9000•Documentation•Standardization•CommonLanguage•CustomerSatisfaction•QualitySystemMBQA•ContinuousImprovement•Measurement•StrategicPlanningISO9000andTQMTQM8ARTHURANDERSENARTHURANDERSEN&CO,SCSuperiorCarriersISO9000Focus•Managementandorganizationalcommitment•Processquality•Processcontrol•Contractualrelationshipbetweencustomerandsupplier•Plans,procedures,instructions,andrecords9ARTHURANDERSENARTHURANDERSEN&CO,SCSuperiorCarriersScopeofRegistration•ISO9002RegistrationfortheCorporateOfficeand17Terminals•RegistrationwithinSuperior’s18-monthtimeframe•Operationaltransportationserviceofbulkmaterialsfromacceptanceofcustomertodeliveryofproduct•Includeswashoutsandmaintenance•Excludesadministrativeareas•Documentationwillreference,butnotincorporate,existingOSHAandDOTpoliciesandprocedures10ARTHURANDERSENARTHURANDERSEN&CO,SCSuperiorCarriers•InitiallyArthurAndersenwillfacilitate,coach,andguide•SuperiorCarriersandArthurAndersenwilltakeownershipfortheprocessanddocumentation•Overtime,SuperiorCarriersemployeeswillassumemoreoftheconsultant’sroleProjectRolesDivisionofFacilitation/GuidingEffortsArthurAndersenSuperiorCarriersTime11ARTHURANDERSENARTHURANDERSEN&CO,SCSuperiorCarriersProjectResponsibilities•TransferISO9000knowledgeandskillstoacoregroupofemployeeswhowillbetrainedintheregistrationprocessanditsrequirements•Developdetailedworkplantoguideprojectefforts•Provideguidanceandreviewthroughallphasesoftheregistrationprocess•Performformalpre-auditassessments•AssistinselectionofISO9000RegistrarArthurAndersenS...
