©1996ArthurAndersen,AndersenWorldwide.Allrightsreserved.QPM-WhatIsIt?©1996ArthurAndersen,AndersenWorldwide.Allrightsreserved.TwoDefinitions©1996ArthurAndersen,AndersenWorldwide.Allrightsreserved.•QPMisthecontinuousprocesstodefine,developanddisseminaterelevantinformationthatmeasuresthesuccessofcompanystrategies.•Successisachievedwhenthecompanyactsupontheinformation.FromOurClients’Perspective:©1996ArthurAndersen,AndersenWorldwide.Allrightsreserved.FromOurPerspective:•Itistheprojectduringwhichwehelptheclient:IdentifyIntegrateImplementBaselinePerformancemeasuresandthesupportinginfrastructure©1996ArthurAndersen,AndersenWorldwide.Allrightsreserved.WhatQPMIsNot•Reengineering•Activitybasedcosting•Organizationalrealignment•StrategydevelopmentAllofthesecouldbeassociatedwork,orcouldresultfromaQPMengagement.QPM©1996ArthurAndersen,AndersenWorldwide.Allrightsreserved.OverviewofaQPMEngagement•FourPhases:IdentifyIntegrateImplementBaseline©1996ArthurAndersen,AndersenWorldwide.Allrightsreserved.Phase1:Identify•Objective:TodefinethesetofQuantumPerformanceMeasuresfortheorganization,processesandpeopleacrossthefourbalancedscorecarddimensions.IntegrateImplementBaselineIdentify©1996ArthurAndersen,AndersenWorldwide.Allrightsreserved.PerformanceMeasures:FourPrimaryCharacteristics•Alignment•Language•Multidimensional•Integrated©1996ArthurAndersen,AndersenWorldwide.Allrightsreserved.Phase1:KeyStepsIdentify...•Strategies&relatedgoals•Organizationalperformancemeasures•Businessprocessessupportingthestrategies•Processperformancemeasures•PeopleperformancemeasuresFinancialCustomerStrategyInternalLearning©1996ArthurAndersen,AndersenWorldwide.Allrightsreserved.PhaseI:DeliverablesOrganizationProcessPeopleTelcoMarket&SellOutboundSales©1996ArthurAndersen,AndersenWorldwide.Allrightsreserved.Phase2:Baselining•Objective:Tocalculate,onaonetimebasis,theperformancemeasuresforthebusinessstrategiesandtosettargetperformancelevels.IntegrateImplementBaselineIdentify©1996ArthurAndersen,AndersenWorldwide.Allrightsreserved.Phase2:KeySteps&DeliverablesFinancialObjectiveGoalGrowcoretelecommunicationsbusinessprofitabilityIncreasenetincomefromcorecommunicationsources©1996ArthurAndersen,AndersenWorldwide.Allrightsreserved.Phase2:KeySteps&DeliverablesFinancialObjectiveGoalGrowcoretelecommunicationsbusinessprofitabilityIncreasenetincomefromcorecommunicationservicesCalculationNetincome=netincomeafterextraordinaryitemsandtaxes,afterallclosingadjustmentsSource:FN130GeneralLedgerSystemsKeySteps:1.Identifydatarequiredtocalculatemeasures©1996ArthurAndersen,AndersenWorldwide.Allrightsreserved.Phase2:KeySteps&DeliverablesFinancialObjectiveGoalGrowcoretelecommunicationsbusinessprofitabilityIncreasenetincomefromcorecommunicationservices1995ActualCalculationNetincome=netincomeafterextraordinaryitemsandtaxes,afterallclosingadjustmentsSource:FN130GeneralLedgerSystemsKeySteps:1.Identifydatarequiredtocalculatemeasures2.Calculatemeasures$720MM©1996ArthurAndersen,AndersenWorldwide.Allrightsreserved.Phase2:KeySteps&DeliverablesFinancialObjectiveGoalGrowcoretelecommunicationsbusinessprofitabilityIncreasenetincomefromcorecommunicationservices1995ActualBenchmarkABZTelco1995CROTelco1995$950MM$750MMCalculationNetincome=netincomeafterextraordinaryitemsandtaxes,afterallclosingadjustmentsSource:FN130GeneralLedgerSystemsK...
