EvaluationofQuantumPerformanceMeasurementDiagnosticResultsI.GENERALCHANGESINTHEBUSINESSENVIRONMENT(Questions1Through3)Ifthecompanyrespondedthefollowingway:1.A-C;2.C-E;3.C-EHIGHNEEDFORQPMThecompanyisexperiencingsignificantchangeinitsoperatingenvironmentandwillprobablyneedtodeveloporalteritsperformancemeasurestoaddressthosechanges.Thecompanymaynotbeawareoftheneedtochangeperformancemeasures.Theircurrentperformancemeasuresmayneedtoberevisedtoreflectthenewoperatingenvironment.Theresultsoflaterquestionswilladdresswhichspecificphasesofworkmayberequired.Ifthecompanyrespondedthefollowingway:1.D-E;2.A-B;3.A-BMEDIUM/LOWNEEDFORQPMThecompanyeithercontinuestooperateinarelativelystableenvironmentorhasreviseditsperformancemeasurestoreflectthenewenvironment.TheresultsoflaterquestionswilladdresswhetheranyoftheindividualphasesofQPMmayberequired.II.IDENTIFYPHASE(Questions4Through9)Ifthecompanyrespondedthefollowingway:4.B-E;5.C-E;6.C-E;7.C-E;8.B-E;9.C-EHIGHNEEDFORTHEIDENTIFYPHASEThecompanydoesnothavetheproperperformancemeasuresidentifiedthroughouttheorganization.Theyneedtoarticulatetheirstrategiesandgoalsandthendevelopperformancemeasuresattheorganization,processandpeoplelevels.Ifthecompanyrespondedthefollowingway:4.A;5.A-B;6.A-B;7.A-B;8.A;9.A-BLOWNEEDFORTHEIDENTIFYPHASEThecompanyhasanalignedstructureofperformancemeasuresinplace.Theperformancemeasuresarereflectiveofthecorporatestrategiesandconsistentamonglevelsoftheorganization.QuantumPerformanceMeasurement1February29andMarch1,1996/www/wwwroot/www.botuzhiku.cn/worker/runtime/JiuNiaoWork/Fle/19317/5328660a-f760-4984-b7da-6d517ce1c3cb.docIII.BASELINEPHASE(Question10)Ifthecompanyrespondedthefollowingway:10.C-EHIGHNEEDFORTHEBASELINEPHASEThecompanymaybeutilizingtherightmeasures.However,theymaynothavethedatathattheyneedtocalculatethem.Ifthecompanyrespondedthefollowingway:10.A-BLOWNEEDFORTHEBASELINEPHASEThecompanyhasthedatathatitneedstocalculatethemeasures.However,thereisanimportantcaveat:iftheclientneedstogothroughtheIdentifyphase,theywillalsoneedtogothroughthebaselinephase,evenifitbelievesthatitcurrentlycancalculateitsmeasures.IV.IMPLEMENTPHASE(Questions11,12and15)Ifthecompanyrespondedthefollowingway:11.C-E;12.B-E;15.B-DHIGHNEEDFORTHEIMPLEMENTPHASEGoodperformancemeasures,calculatedcorrectlycannotgivetheresultsrequiredunlessthesupportstructuresexisttoenabletheorganizationtousethem.Themeasuresmustbecommunicatedthroughtheorganizationsothatallindividualsunderstandtheirimportance.Also,aprocessmustexisttoensurethatthemeasuresarereportedinanaccurateandtimelyfashiontotheresponsibleindividuals.Thesystemsmaybemanualorcomputerbased,dependentuponthecompanyneeds.Ifthecompanyrespondedthefollowingway:11.A-B;12.A;15.ALOWNEEDFORTHEIMPLEMENTPHASEThecompanyhasgoodreportingmechanismsinplaceandhascommunicatedthemeasuresthroughouttheorganization.Again,thereisthecaveatthatiftheIdentifyorBaselinephasesneedtobecompleted,sowouldtheImplementPhase.QuantumPerformanceMeasurement2February29andMarch1,1996/www/wwwroot/www.botuzhiku.cn/worker/runtime/JiuNiaoWork/Fle/19317/5328660a-f760-4984-b7da-6d517ce1c3cb.docINTEGRATEPHASE(Questions13and14)Ifthecompanyrespondedthefollowingway:13.C-E;14.C-EHIGHNEEDFORTHEINTEGRATEPHASEThecompanyisnotrealizingthetotalbenefitoftheperformancemanagementsystem.Performancemeasuresareprobablynotintegratedwithcompensation.Ifthecompanyrespondedthefollowingway:13.A-B;14.A-BLOWNEEDFORTHEINTEGRATEPHASETheperformancemeasuresareintegratedwiththecompensationandcareerpathingprocesses.However,ifthesectionsII-IVshowthattheperformancemeasureshavenotbeenproperlyidentified,baselinedandimplemented,thentheintegrationofthesemeasureswillneedtobereassessedaftertheperformancemeasureshavebeenredefined.QuantumPerformanceMeasurement3February29andMarch1,1996/www/wwwroot/www.botuzhiku.cn/worker/runtime/JiuNiaoWork/Fle/19317/5328660a-f760-4984-b7da-6d517ce1c3cb.doc
