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©1996ArthurAndersen,AndersenWorldwide.Allrightsreserved.BellSouthCaseStudy©1996ArthurAndersen,AndersenWorldwide.Allrightsreserved.Agenda•IdentifyingtheClient’sNeeds•ProjectDescription•ProjectApproach•ProjectDeliverables•LessonsLearned•PhaseII©1996ArthurAndersen,AndersenWorldwide.Allrightsreserved.IdentifyingtheClient’sNeedsWeneedtobetterunderstandthecostsoftheproductsandservicesweareprovidingtoourcustomers,andtounderstandthecostsanddriversoftheactivitiesthatourpeopleareperformingtoprovidethoseservices...ParaphraseofPatCasey’sdiscussionwithBC©1996ArthurAndersen,AndersenWorldwide.Allrightsreserved.IdentifyingtheClient’sNeedsWeneedanewmanagementprocess,anewwaytomanageourselvesandourpeople,sowecanfocusonthekeymeasuresthatdriveourbusiness,allowingustoachieveworldclassperformanceinthoseareaswhereweknowitisimportanttobeseenasaleadertoourcustomers...ParaphraseofBillCangelosi’scommentstoBC©1996ArthurAndersen,AndersenWorldwide.Allrightsreserved.IdentifyingtheClient’sNeeds•Continuouslyimprovevalueandservicetoallcustomers•Improveoperationalperformance•Transitiontoacompetitiveenvironment•Integratewithorganizationalalignment•Integratewithreengineeringinitiatives•ProjectcompetitionwithHumanResourcesDepartmentBusinessChallenges:©1996ArthurAndersen,AndersenWorldwide.Allrightsreserved.ProjectDescription-Scope•CostManagementimplementationacrossFinanceOrganization•BalancedScorecardpilotinConsolidatedCost,Disbursement,andTreasuryOffices(CCO,CDO,CTO)•KPIsdrivendowntomanager-ledteams•ReportingsystemsbuilttoscaleacrossFinanceFinanceOrganizationinBellSouthTelecommunications:©1996ArthurAndersen,AndersenWorldwide.Allrightsreserved.•Adheretotheorganization’sstrategicobjectives•Alignstrategicobjectiveswith:✍Businessprocesses✍Performancemeasures✍Employeebehavior•Focusonvitalfew,manageablenumberofmeasures•FocusoncontinuousimprovementProjectDescription-PerformanceManagement©1996ArthurAndersen,AndersenWorldwide.Allrightsreserved.ProjectDescription-TPMCostManagementKPIBalancedScorecardsOtherPhoenixOtherBSTITInitiativesProductCostTotalPerformanceManagement©1996ArthurAndersen,AndersenWorldwide.Allrightsreserved.ProjectDescription-TPMCostManagementProductViewProcessViewSource:CAMI-IExpandedABCModelPerformanceMeasuresCostDriversActivitiesDollarResourcesProducts,Services©1996ArthurAndersen,AndersenWorldwide.Allrightsreserved.TPMProjectApproachMar94May94Aug94Nov94Jan95Mar95Apr95PilotCostModelCostToolsKPIDevelopmentKPIReportingSystem©1996ArthurAndersen,AndersenWorldwide.Allrightsreserved.TPMProjectApproachMar94May94Aug94Nov94Jan95Mar95Apr95PilotVoucherFunctionintheCDO•ActivityAnalysis•ProductAnalysis•Process/ActivityCostRollupModel(Excel)•$50,000;3-4BCProfessionals©1996ArthurAndersen,AndersenWorldwide.Allrightsreserved.TPMProjectApproachMar94May94Aug94Nov94Jan95Mar95Apr95FinanceCostModelDevelopment•Process/ActivityAnalysis•ProductCostModelDevelopment•Process/ActivityCostRollupModelling•$900,000;6-8BCProfessionalsCostModel©1996ArthurAndersen,AndersenWorldwide.Allrightsreserved.TPMProjectApproachMar94May94Aug94Nov94Jan95Mar95Apr95CostManagementDecisionSupportTools•Process/ActivityStructureandCosting•CostReportingandManagementRollups•IntegrationwithBSTFinancesystems•$300,000;3-4BCProfessionalsCostTools©1996ArthurAndersen,AndersenWorldwide.Allrightsreserved.T...

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