EXAMPLE-Youjustbecameawarethatsomeamongyourworkgroupwillneedtorelocate.-Youlearnthatyouareoneofthosechosentorelocate.-YoulearnthatyoumustrelocatetoSt.Louis,Missouri.-Youlearnthatyourjobresponsibilitieswillchangewiththemove.RelateexampletotheAwarenessstep.1.AftereachlevelofAwareness,peopletypicallymovetoastepcharacterizedbyselfconcern.IndividualsintheSelfConcernstepaskthemselvesquestionslikethefollowing:-Whatdoesthischangemeantome?-HowwillIbeaffected--positively/negatively?-HowcanIhandlethechange?2.TheChangeAgent'sresponseistocounselindividualsonthequestions/concernstheyhave.-Counselingcanbeproactiveorreactive.Itcantakemanyforms:one-on-onediscussions,groupmeetings,newslettersthataddressquestions,etc.-Thepreferredapproachistobeproactiveandopen.-Thereisnoguaranteethattherewon'tbesomenegativeeffectsfromthechange.Thegoalistodealwiththemopenlyandemphasizethepositivewhenpossible.3.Aswitheachstep,theremaybeaneedtorecyclebasedonnewinformationandnewconcerns.4.EXAMPLE-YouareconcernedaboutleavingfamilyandfriendstomovetoSt.Louis.-Youareconcernedaboutthecost-of-livingandabilitytobuyahomecomparabletotheoneyouwillleave.-Youworryaboutthenewjobresponsibilities.-Meetingsaresetupwithotherswhoaremovingsothatyoucaneachshareconcerns,personneloffersanattractiverelocationpackagetohelpaddressfinancialconcerns,ameetingwithyournewbosshelpsincreaseyourmotivationforthenewjob.RelateexampletotheSelfConcernstep.1.Aseachperson'sconcernsareaddressed,he/shemovestowardawillingnesstomentallyenvision/tryoutthechangedenvironment.-Peopletrytoimaginewhatitwillbelikeafterthechangehasoccurred.-Theylookforthingsthatwillhelpthemappreciatethenewenvironment.-Theyaskforexamples.2.TheChangeAgent'sresponseistodemonstrateandsharethenewenvironmentandtohelppeoplebetterunderstandwhatitwillbelike.-Asharedvisionwillhelpthiseffort.-Groupsessionstodiscussthefutureandlayoutthenewenvironmentcanbeused.-Demonstrationsandprototypescanbeprepared(especiallyfornewtechnologiesorworksettings).-Examplescanbegivenfromothercompanies/departments,orsitevisitscanbearranged.3.EXAMPLE-Newspapers,realestateguides,andotherliteraturecanbesentaboutSt.Louis.-Videotapescanbepreparedonthecityandyournewworkenvironment.-Youandyourfamilycantakeapre-movetriptospendtimeinSt.Louisand"getafeel"forthecity.RelateexampletotheMentalTryoutstep.1.AfterbeingsatisfiedwiththeMentalTryout,peoplearereadytophysicallyexperiencethenewenvironmentintheHands-OnTrialstep.-Oftenthechangeisexperiencedonatrialbasis.-Theopportunitytopracticeusingthenewtechnologyand/ortospendtimeworkinginthenewenvironmentarecommonlyrequested.2.AtthispointChangeAgentscaneffectivelyofferEducationandTrainingprogramstoprepareemployeesforthechange.-Trainingwithoutaddressingthepreviousstepsoftenfailstoaccomplishitsobjectives.-Hands-onproactivetrainingwithnewtechnologyiscriticalatthispoint.-Learningandconfidencemustbebuiltifemployeesaregoingtofeelreadyforfull-fledgedadoption/acceptanceofthechange.3.EXAMPLE-Youhaveanextendedsitevisittothenewjoblocation,orperhapsyousharetimebetweenSt.Louisandyourcurrentjoblocation.-Youreceivetrainingonthenewjobrequirements,educationontheSt.Louisarea,andworkwiththenewdivisionofthecompany.RelateexamplestotheHands-OnTrialstep.1.Atthefinalstage,Acceptance,peoplehavemadetheconsciousdecisiontoadopt/acceptthenewchange;however,theystillhavequestionsandconcerns.-Doubtsandfearsmaylinger.-Newconcernsmayberaisedastheylearnmoreaboutthechangeortechnology.-Theymayrealizeaneedformoreeducation/trainingtomastertheirnewenvironment.2.Recognizingthatpeoplecanbackslidefromaninitialaccept/adoptdecision,ChangeAgentsmustprovidethesupportstructuretohelpensuresuccess.-Moretrainingcanbeoffered.-Refreshercoursescanbeprepared.-Policies,procedures,and/orjobaidscanbemadeavailable.-Specialadvisorscanbeplacedinthejobenvironment.-Helpdeskscanbeestablished.3.EXAMPLE-Specialmeetingscanbeheldwiththosewhorelocate.-Dinnersandsocialeventscanbescheduledtomakethosewhomovedfeelcomfortable.-Thepersonneldepartmentcanprovideotherspecialservices.-Atemporaryaidecanbeassignedtohelptransferredemployees.RelateexampletotheAcceptancestep.1.ReviewthestepsandChangeAgentResponses.
