TELECOMMUNICATIONSINDUSTRYPROCESSCLASSIFICATIONSCHEMEOVERVIEWINCLUDINGSUB-PROCESSESOperatingProcesses1.UnderstandMarketsandCustomers5.MarketandSell1.1Analyzemarketplace,demographics,5.1Plantacticsformarketsegment/producteconomicsgroups1.2Determinemarketsegmentandcreategoals5.2Analyzeproduct/servicemarketsegment1.3Determinecustomerneedsandwants5.3Marketproductsorservicestorelevant1.4Measurecustomersatisfactioncustomersegments1.5Monitorchangesinmarketorcustomer5.4Establishpricesexpectations5.5Developcustomerrelationships5.6Processcustomerorders2.DevelopVisionandStrategy2.1Monitortheexternalenvironment6.ProvisionandDeliverService2.2Definethebusinessconceptand6.1Design/engineerspecialservicerequirementsorganizationalstrategy6.2Trafficeng.networkplanning-allocationof2.3Designtheorganizationastructureandnetworkandfeederbaseduponusagerelationshipsamongorganizationalunits6.3Assign/allocatepair/networkelements2.4Developandsetorganizationalgoals6.4Activate/Deliverservicetocustomer6.5Testline/service3.DesignProductsandServices6.6Manageprovisionanddeliverprocess3.1Developnewproduct/serviceconceptandplans7.MaintainService3.2Determinehowtointegrateintoexisting,7.1Monitorynetworktoensurecontinuousnetworkincludingnetworkupgrades,accessbycustomersengineeringrequirement7.2Enable/restricttraffic(andinterconnections)3.3Design,build,andevaluateprototype7.3Analyzenetworkusagetrendsproductsorservice7.4Performproactiverepair3.4Refineexistingproducts/services7.5Performpreventativemaintenance3.5Testeffectivenessofneworrevisedproducts7.6Repairfacilitiesasrequiredorservice7.7Provideengineeringsupporttooperations7.8Assesswhennewfacilitiesarenecessary4.DesignandConstructNetwork7.9Testlinks,networkelements4.1Strategicplanning,longrangedeploymentstrategy8.InvoiceandServiceCustomer4.2Developforecastofusagegrowth8.1Determinecredit4.3Analyzenetworkusagetrends8.2Billcustomer4.4Developexchangeplansfortechnology/8.3Processcashreceipts,controlrefundsnetworkcapability/capacity8.4Settlereceivabledisputes4.5Designnetworktointegrateproductsand8.5Write-offbaddebtservicerequirements8.6Provideafter-salesservice4.6Engineerandconstructnetwork8.7Customer,carrierandoperatorservices4.7Constructsupportassets4.8Evaluateeffectivenessofoverallnetwork4.9ControlthenetworkdeploymentprocessManagementandSupportProcesses9.DevelopandManageHumanResources13.ManageExternalRelationships9.1Createhumanresourcestrategy13.1Communicatewithshareholders9.2Ensureemployeeinvolvement13.2Manageregulatoryrelationships,federal9.3Trainanddevelopemployeesandstateregulatoryandtariffsupport9.4Manageemployee/laborrelations13.3Buildlenderrelationships9.5Managerecruitingandstaffing13.4Developpublicrelationsprogram9.6Recognizeandrewardemployeeperformance13.5Interfacewithboardofdirectors9.7Ensureemployeewell-beingandmorale13.6Developcommunityrelations9.8Managerelocationofpersonnel13.7Administercorporatesponsorship9.9Manageemployeebenefits13.8Mediarelations13.9Managelegalandethicalissues10.ManageInformation10.1Configurecomputersystems14.ManageImprovementandChange10.2Manageinformationsystems14.1Measureandmonitoroverallorganizational10.3Administercomputerproblemsperformance10.4Evaluateandauditinformationquality14.2Conductqualityassessment14.3Benchmarkperformance11.ManageFinancialandPhysicalResources14.4Makeprocessimprovements11.1Coordinatebudgetandtracking14.5Managechange11.2Createaccountingpoliciesandrules14.6ImplementTQM11.3Administerbankaccounts14.7Administerdatadictionary11.4Treasury,portfoliomanagement11.5Processfinanceandaccountingtransactions11.6Prepareinternalandexternalfinancialreports11.7Conductinternalaudits11.8Managetaxfunction11.9Controlspaceutilization11.10Controltransportation/vehiclepool11.11Buygoodsorservices11.12Distributegoods11.13Evaluatesupplier/productperformance11.14Managestocklevels12.ExecuteEnvironmentalManagementProgram12.1Formulateenvironmentalmanagementstrategy12.2Ensurecompliancewithregulations12.3Trainandeducateemployees12.4Implementpollutionpreventionprogram12.5Manageremediationefforts12.6Implementemergencyresponseprogram12.7Managegovernment,agency,andpublicrelations12.8Developandmanageenvironmentalinformationsystems12.9Developandmanageenvironmentalinformationsystem12.10Monitorenvironmentalmanagementprogram2
