COMMUNICATIONPLANCommunicationPlanDocumentThefollowingpagescontainanactualcommunicationplanwhichwasdevelopedforaclientengagementinwhichcommunicationissueswereamajorfocus.July,1992Page1COMMUNICATIONPLANCommunicationPlanDocumentCOMMUNICATIONPLANXYZSYSTEMOverviewThroughproactive,two-waycommunicationexchangesbetweentheprojectteamandthedealersandinternalcustomergroups,informationaboutXYZSystemcanbeefficientlyandeffectivelydelivered.ThisPlandiscussesthecommunicationstrategiesplannedforgaininguserandmanagementacceptanceofXYZSystem.Theinformationtobecommunicated,whoistoreceiveit,andhowandwhenitshouldbedeliveredisdiscussed.Specifically,thissectioncontains:oInformationaboutXYZSystemtobecommunicatedoMatrixshowingwhowillreceivewhatinformationoCommunicationtimelineforinternalcustomergroupsoCommunicationtimelinefordealersoAlistofcommunicationissuesyettoberesolved.ToaccommodatetheXYZSystemSpanish-speakingaudiences,theXYZcommunicationmediawillalsobedeliveredinSpanish.InformationtobeCommunicatedInformationtobecommunicatedinternallyandexternallytodealersisorganizedintothecategories,listedbelowandonthefollowingpage:oXYZSystemDescriptionandBenefitsoMarketingofCooperativeProcessingoTechnicalInformationoProjectInformationoChangeManagementInformationoTraining/ProceduresInformationoSystemEnhancements/SupportJuly,1992Page2COMMUNICATIONPLANCommunicationPlanDocumentoInternationalInformationoTEPSInformation.Theoutlineonthefollowingpagesmorespecificallydescribecommunicationpointstobedelivered.July,1992Page3COMMUNICATIONPLANCommunicationPlanDocumentINFORMATIONTOBECOMMUNICATEDMajorTopicSub-TopicsXYZSystemDescription/BenefitsoSystemdescription-XYZSystemfeaturesandfunctions-BenefitsoHowitrelatestotheDealerChannelSystemsandCATInter-enterpriseNetwork(CIN)MarketingofCooperativeProcessingoSellingcooperativeprocessing-Whatitis-HowitwillbeusedinPartsOrdering-StrategyofmigratingtointelligentworkstationsTechnicalInformationoDealerhardware/softwarerequirementsoInterfaceswithSIS,DBSandCINSetting/maintainingtechnicalstandardswithinDealerChannelSystemsProjectInformationoProjecttimetables/schedulesfordesign,construct,test,pilotandrolloutoProjectstatus/updatesoTheroleofpilotdealersJuly,1992Page4COMMUNICATIONPLANCommunicationPlanDocumentINFORMATIONTOBECOMMUNICATED(continued)MajorTopicSub-TopicsXYZSystemDescription/BenefitsoSystemdescriptionChangeManagementInformationoChangemanagementprocessoverviewoAddressing/communicatingpotentialimpactstofunctionalareasoHowtodealwithimpactsandresistancetochangeTraining/ProceduresInformationoWhowillreceivetraining/proceduresoWhenthetraining/procedureswillbedeliveredoHowthetraining/procedureswillbedeliveredoTrainingforpilotdealersoEstablishingandmaintainingtraining/proceduresstandardsforDealerChannelSystemsoDetermining"core"trainingSystemEnhancements/SupportoWhatsystemsupportisavailableandhowtoaccessitoHowtoreceiveapplicationsoftwareenhancements/updatesJuly,1992Page5COMMUNICATIONPLANCommunicationPlanDocumentINFORMATIONTOBECOMMUNICATED(continued)MajorTopicSub-TopicsInternationalInformationoMakingXYZSystemworldwideoWhata"core"systemisoWhatlocallogicisandwhowillsupportitoThescopeandtimingofinternational"core"rolloutTEPSInformationoHowTEPSdealerswillbehookeduptoXYZSystemJuly,1992Page6COMMUNICATIONPLANCommunicationPlanDocumentCommunicationMatrixTheMatrixonthenextpageliststheworldwideXYZSy...
