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Module9:QUALITYPROCESSINSTRUCTOROVERVIEWObjectivesAftercompletingthismodule,participantswillbeableto:DiscusstheQualityimplementationprocess.Explainthecomponentsofeachphase.AgendaSectionStrategyEstimatedTimeI.IntroductionLecture1II.PhasesLecture9III.QualityInfrastructureLecture1525MaterialsListHardwareOverheadprojectorOverheadscreenFlipchartsSuppliesFlipchartmarkersOverheadsQP-1-QP-8OtherWallchartofframework©1992ARTHURANDERSEN&CO,SCAllRightsReservedModule9:QualityProcess12/94Page1111q:\aaic\mfg\qms\training\simulate\10-qp.pptQUALITYPROCESSQUALITYPROCESSQUALITYPROCESSMODULE:OBJECTIVESMODULE:OBJECTIVESMODULE:OBJECTIVESDiscusstheQualityDiscusstheQualityDiscusstheQualityimplementationprocessimplementationprocessimplementationprocessExplainthecomponentsofExplainthecomponentsofExplainthecomponentsofeachphaseeachphaseeachphaseQP-01I.Introduction(1minute)PresentoverheadQP-1.Discuss:thecomponentsofeachphase.©1992ARTHURANDERSEN&CO,SCAllRightsReservedModule9:QualityProcess12/94Page2222q:\aaic\mfg\qms\training\simulate\10-qp.pptQUALITYFRAMEWORKQUALITYFRAMEWORKQUALITYFRAMEWORKFACTSANDBESTPRACTICES•EDUCATIONANDTRAINING•EMPOWERMENT,APPLAUSEANDAPPRECIATIONLEADERSHIP•COMMUNICATIONANDCHANGEMANAGEMENTQUALITYVISION,STRATEGY,ANDPLANPhase1RESEARCHPhase2PILOTPhase3PHASEDIMPLEMENTATIONPhase4QP-2I.Introduction(cont.)PresentoverheadQP-2.State:Nowwewilldiscussthe"process"partoftheQualityFramework.Pointtotheprocessportionofframework.©1992ARTHURANDERSEN&CO,SCAllRightsReservedModule9:QualityProcess12/94Page3333q:\aaic\mfg\qms\training\simulate\10-qp.pptQUALITYVISION,STRATEGY,QUALITYVISION,STRATEGY,QUALITYVISION,STRATEGY,ANDPLAN(Phase1)ANDPLAN(Phase1)ANDPLAN(Phase1)OrganizesteeringteamOrganizesteeringteamOrganizesteeringteamAssessandbuildseniorAssessandbuildseniorAssessandbuildseniorleadership’scommitmentusingleadership’scommitmentusingleadership’scommitmentusingABOContinuumABOContinuumABOContinuumSMSMSMDesignqualityframeworkDesignqualityframeworkDesignqualityframeworkDevelopqualityvisionandDevelopqualityvisionandDevelopqualityvisionandstrategystrategystrategyOutlinepilotandoverallOutlinepilotandoverallOutlinepilotandoverallimplementationplansbasedonimplementationplansbasedonimplementationplansbasedonvisionandstrategyvisionandstrategyvisionandstrategyDeterminemeasurementcriteriaDeterminemeasurementcriteriaDeterminemeasurementcriteriaCommitresourcesforremainingCommitresourcesforremainingCommitresourcesforremainingphasesphasesphasesQUALITYVISION,QUALITYVISION,QUALITYVISION,STRATEGY,ANDPLANSTRATEGY,ANDPLANSTRATEGY,ANDPLANPhase1Phase1Phase1RESEARCHPhase2PILOTPhase3PHASEDIMPLEMENTATIONPhase4ObtaincommitmentandsetObtaincommitmentandsetObtaincommitmentandsetdirection:direction:direction:QP-3II.Phases(9minutes)PresentoverheadQP-3.WalkthroughtheactivitiesforPhaseOne.AskWhatquestionsdoyouhave?©1992ARTHURANDERSEN&CO,SCAllRightsReservedModule9:QualityProcess12/94Page4444q:\aaic\mfg\qms\training\simulate\10-qp.pptRESEARCH(Phase2)RESEARCH(Phase2)RESEARCH(Phase2)Organizedesignteam(s)toconductOrganizedesignteam(s)toconductOrganizedesignteam(s)toconductresearchresearchresearchConductresearch,asappropriate:Conductresearch,asappropriate:Conductresearch,asappropriate:–––QualityProcessEvaluationQualityProcessEvaluationQualityPro...