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Module3:LEADERSHIPINSTRUCTOROVERVIEWObjectivesAftercompletingthismodule,participantswillbeableto:ExplaintheimportanceofeffectiveleadershiptoaQualityProcess.IdentifythekeyrolesofeffectiveQualityleaders.AssesspersonalcommitmenttoQuality.AgendaSectionStrategyEstimatedTimeI.IntroductionLecture5II.LeadershipRolesLecture15III.ABOandAttributesofEffectiveLeadersDiscussion/Activity20V.SummaryLecture545MaterialsListHardwareOverheadprojectorOverheadscreenFlipchartsSuppliesOverheadsLS-1toLS-12Blankindexcards(fourperparticipant)FlipchartmarkersOverheadmarkersStrategyPlanner©1992ARTHURANDERSEN&CO,SCAllRightsReservedModule3:Leadership12/94Page1111q:\aaic\mfg\qms\training\simulate\3-leadr.pptLEADERSHIPMODULE:LEADERSHIPMODULE:LEADERSHIPMODULE:OBJECTIVESOBJECTIVESOBJECTIVESExplaintheimportanceofExplaintheimportanceofExplaintheimportanceofeffectiveleadershiptoaeffectiveleadershiptoaeffectiveleadershiptoaQualityProcessQualityProcessQualityProcessIdentifythekeyrolesofIdentifythekeyrolesofIdentifythekeyrolesofeffectiveQualityleaderseffectiveQualityleaderseffectiveQualityleadersAssesspersonalcommitmentAssesspersonalcommitmentAssesspersonalcommitmenttoQualitytoQualitytoQualityLS-1I.Introduction(5minutes)State:Thecomputersimulationmeasuresperformancealongthefollowingdimensions:leadership,customersatisfactionandQualitycriteria.Consequently,wewillhavealectureoneachofthesethreedimensionsbeginningwithleadership.PresentoverheadLS-1.State:ThepurposeofthismoduleistoprovideyouwithanoverviewofleadershipandhowitfitsintotheQualityframework.Allowparticipantstimetoreadtheobjectives.State:WebelievethatQualityrequirestheendorsementofleadership.IntheQualityframework,leadershipisatthetop,drivingtheQualityeffort.Also,leadershipisheavilyinvolvedinPhaseOneoftheprocess,“QualityVision,StrategyandPlan.”Pointto“leadership”onthewallchart.©1992ARTHURANDERSEN&CO,SCAllRightsReservedModule3:Leadership12/94Page2222q:\aaic\mfg\qms\training\simulate\3-leadr.ppt“Inourexperience,noQuality“Inourexperience,noQuality“Inourexperience,noQualityimprovementefforthaseverimprovementefforthaseverimprovementefforthaseverbeensuccessfulwithouttopbeensuccessfulwithouttopbeensuccessfulwithouttopmanagement’sinvolvement.”management’sinvolvement.”management’sinvolvement.”--JosephM.Juran--JosephM.Juran--JosephM.JuranLS-2I.Introduction(cont.)PresentoverheadLS-2.Ask:Doyouagreeordisagreewiththisstatement?Whyorwhy?Solicitvariousresponses.Encourageparticipantstoprovideexamplestosupporttheirviewpoint.©1992ARTHURANDERSEN&CO,SCAllRightsReservedModule3:Leadership12/94Page3333q:\aaic\mfg\qms\training\simulate\3-leadr.ppt“FromtheoutsetitisclearthatTQMisa“FromtheoutsetitisclearthatTQMisa“FromtheoutsetitisclearthatTQMisachangeofcourse,soitshouldbeequallychangeofcourse,soitshouldbeequallychangeofcourse,soitshouldbeequallyclearthatmaintainingtheimpetusofchangeclearthatmaintainingtheimpetusofchangeclearthatmaintainingtheimpetusofchangeistheCE[O]’sresponsibility...TheistheCE[O]’sresponsibility...TheistheCE[O]’sresponsibility...Theresponsibilitystaysatthetop.responsibilitystaysatthetop.responsibilitystaysatthetop.“Executivesmustpersonallyinvolve“Executivesmustpersonallyinvolve“Executivesmustpersonallyinvolvethemselvesinreviewingandauditingthethemselvesinreviewingandauditingthethemselvesinreviewingand...