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TotalQualityManagementSimulationAgendaDayOneTimeTopic8:00-9:15a.m.Module1:IntroductiontoQuality9:15-10:00a.m.Module2:QualityFramework10:00-10:15a.m.Break10:15-11:00a.m.Module3:Leadership11:00a.m.-12:05p.m.Module4:SimulationSessionOne12:05-1:05p.m.Lunch1:05-2:35p.m.Module4:SimulationSessionOneContinued2:35-2:50p.m.Break2:50-4:00p.m.Module5:CustomerSatisfaction4:00-4:45p.m.*Module6:QualityCriteria/ExpectationReviewDayTwoTimeTopic8:00-9:30a.m.Module7:SimulationSessionTwo9:30-9:45a.m.Break9:45-10:30a.m.SimulationSessionTwoDebrief10:30a.m.-12:00p.m.Module8:SimulationSessionThree12:00-1:00p.m.Lunch1:00-2:05p.m.SimulationSessionThreeDebrief2:05-2:30p.m.Module9:QualityProcess2:30-3:00p.m.Module10:NextSteps&Closing*NOTE:Theagendashowsanendtimeof4:45p.m.onDayOne.Thisistoallow15minutesoffluxtimeforrunningthesimulation.Thedayisscheduledtoendat5:00p.m.©1992ARTHURANDERSEN&CO,SCAllRightsReservedModule1:IntroductiontoQuality12/94Page1Module1:INTRODUCTIONTOQUALITYINSTRUCTOROVERVIEWObjectivesAftercompletingthismodule,participantswillbeableto:Identifykeyissuesfacingtheirorganization.ExplaintheimportanceofTotalQualityManagement.AgendaSectionStrategyEstimatedTimeI.IntroductionLecture5II.SeminarOverviewLecture15III.QualityExpertiseandExpectationsActivity30IV.QualityOverviewLecture20V.SummaryLecture575MaterialsListHardwareOverheadprojectorOverheadscreenFlipchartsSuppliesOverheadsIN-1toIN-9FlipchartmarkersOverheadmarkersMaskingtapeOtherStrategyPlanner©1992ARTHURANDERSEN&CO,SCAllRightsReservedModule1:IntroductiontoQuality12/94Page2111q:\aaic\mfg\qms\training\simulate\1-int.pptWELCOMEWELCOMEWELCOMETotalQualityManagementTotalQualityManagementTotalQualityManagementSimulationSimulationSimulationIN-1I.Introduction(5minutes)PresentoverheadIN-1.Welcomeparticipantstothecourseandintroduceyourselfbygivingyourname,office,title,areaofspecialty,etc.State:ThegoalofthisseminaristohelpyouimplementQualityinyourorganization.State:Youshould:Receive16CPEcreditsforattendingthiscourse.Planonendingtomorrowat3:00p.m.-pleasenoearlydepartures.©1992ARTHURANDERSEN&CO,SCAllRightsReservedModule1:IntroductiontoQuality12/94Page3######q:\aaic\mfg\qms\training\simulate\1-int.pptApplytheQualityFrameworkApplytheQualityFrameworkApplytheQualityFrameworktoyourorganizationtoyourorganizationtoyourorganizationIncorporateleadershipIncorporateleadershipIncorporateleadershipattributes,customerattributes,customerattributes,customersatisfactionfactors,andqualitysatisfactionfactors,andqualitysatisfactionfactors,andqualitycriteriainimplementingacriteriainimplementingacriteriainimplementingaQualityProcessQualityProcessQualityProcessSEMINAROBJECTIVESSEMINAROBJECTIVESSEMINAROBJECTIVESIN-2II.SeminarOverview(20minutes)PresentoverheadIN-2.State:ThepurposeofthiscourseistointroduceyoutoourQualityframeworkandtoincreaseyourunderstandingofhowtoimplementQualityinanorganization.Discussobjectives.Ask:Whatquestionsdoyouhaveregardingthecoursepurposeorobjectives?Askparticipantstostatetheirname,officer,andoneexpectationthattheyhopetoaccomplishduringthisseminar.Recordresponsesonflipchart.State:Thankyou.Theseexpectationswillberevisitedthelastday.©1992ARTHURANDERSEN&CO,SCAllRightsReservedModule1:IntroductiontoQuality12/94Page4©1992ARTHURANDERSEN&CO,SCAllRightsReservedModule1:IntroductiontoQuality12/94Page5333q:\aaic\mfg\qm...