Page1BSTConsumerChangeManagementPreparationforSponsorship:ManagerFeedbackSessionFebruary20,1996Page2BSTConsumerChangeManagement1.HaveNeededSkills1.Ihavealltheskillsneededtodomypartinthesechanges0102030405060708090100StronglyDisagreeDisagreeNoOpinionAgreeStronglyAgreePage3BSTConsumerChangeManagement1.HaveNeededSkills◆Observation•Althoughmanyofthemanagersfeelthattheyhavethenecessaryskills,asignificantproportiondonot◆Whatdoesthismean?•Manager’sconfidenceplaysakeyroleinimplementationsuccess;managerswillbeeffectivesponsorsonlyiftheyfeelcompetentintheirrole◆Recommendation•Conductneedsassessmenttodetermineskillsdesired•Mapdesiredskillsagainstplannedinterventions(e.g.,learnteam)•Ifpartofplannedintervention,examinetimingofintervention(earlyenoughformanagerstoacquireskillsandactassponsors)andcommunicationaroundintervention•Ifnotpartofplannedintervention,conductrisk/benefitassessmenttodeterminewhetherinterventionisdesiredPage4BSTConsumerChangeManagement2.ChangesFitwithCurrentBehavior2.Thesechangeswillfitinwellwiththewaypeoplecurrentlythinkandbehaveinthisorganization0102030405060708090100StronglyDisagreeDisagreeNoOpinionAgreeStronglyAgreePage5BSTConsumerChangeManagement2.ChangesFitwithCurrentBehavior◆Observation•Whilesomemanagersfeelthattheproposedchangesfitwithcurrentbehavior,thevastmajoritydonot◆Whatdoesthismean?•Managerswillbeuncomfortablerewardingfuturestatebehaviorthatisoutofstepwithcurrentbehavior--theirbehaviormustchangeasmuchastheirdirectreports’◆Recommendation•PreparedevelopmentalassessmentcentersfocusedonsuccessfulleadershipinVoyagerenvironmentforusebykeymanagers•Assesslearnteamofferingsforeducationaroundnewsupervisorrolesandbehavior;examinetimingofofferings•Establish“peerleadership”sessionsasVoyagerrollsoutformanagerstosharelessonslearnedaboutmanaginginnewenvironmentPage6BSTConsumerChangeManagement3.EveryoneWorkingTowardSameGoal3.InConsumer,Ithinkeveryoneisworkingtowardthesamegoal.0102030405060708090100StronglyDisagreeDisagreeNoOpinionAgreeStronglyAgreePage7BSTConsumerChangeManagement3.EveryoneWorkingTowardSameGoal◆Observation•Whilesomemanagersfeeleveryoneisworkingtowardthesamegoal,amajoritydonot◆Whatdoesthismean?•Significantenergywillbewastedunlessthereissubstantialalignmentofgoals◆Recommendation•ConductChangePrioritizationsessiontoassesscurrentchangesonthetableforConsumerandprioritizethesechanges•ConductObjectivesClarificationsessionswithmanagementteamstoidentifypotentiallyconflictinggoalsandassureprioritizationofgoalsatfieldlevelPage8BSTConsumerChangeManagement4.PartIPlayisImportant4.ThepartIamplayinginthesechangesisseenasanimportantone.0102030405060708090100StronglyDisagreeDisagreeNoOpinionAgreeStronglyAgreePage9BSTConsumerChangeManagement4.PartIPlayisImportant◆Observation•Whilesomemanagersdonotseetheparttheyarecurrentlyplayingasimportant,thevastmajoritydoseethemselvesplayinganimportantrole◆Recommendations•ContinuetostressroleofmanagerinVoyagerimplementationPage10BSTConsumerChangeManagement5.CommunicationhasbeenOpen5.Sofar,anycommunicationthathasgoneonabouttheVoyagerchangehasbeenclear,direct,andopen.0102030405060708090100StronglyDisagreeDisagreeNoOpinionAgreeStronglyAgreePage11BSTConsumerChangeManagement5.CommunicationhasbeenOpen◆Observation•WhilemostmanagersfeelcommunicationaroundVoyagerhasbeenopen,thereisconsiderabledifferenceofopi...