c3ce4264-1648-4307-84c6-8ea3a84ca173.xlsPage1GTEConfidentialPrinted:05/04/2025-22:51:09EffectiveLaborRateCalculationBasic(assumption)2,080TotalOvertime150ProductiveICOrdering44,829Productive47,157BillingInquiry2,328Hours/FTEAvailableHrs/1,878#ofFTEsFTE2,230Non-Productive25Hours/FTEEffective352TotalNon-LaborRateProductivePaidAbsence42$8.548,844AvailableTime2#ofFTEs(Days/Year/FTE)25CostperFTEDirectLabor###$19,051TotalLaborOvertime8%CostDifferential0%$478,371PaidAbsence###Severance0%OtherLabor7%Benefits@######FL@9%TotalFTEs33630.2Management575.1Hourly27925.1ContractorEquivalent322.9OvertimeEquivalent0OvertimePercent0.0%Avg.Non-Productive20.0%EffectiveLaborRate$8.54EffectiveNumberofOrders165,00014,850.0c3ce4264-1648-4307-84c6-8ea3a84ca173.xlsPage2GTEConfidentialPrinted:05/04/2025-22:51:09NAOC#ofFTEs25(page2)Labor$478,371Cost/FTE$19,051(previouspage)ContractLaborActivityCost$478,371MaterialCostOtherActivityVehicleRelatedCostsSoftwareEquip./Equip.RepairOvertimeMealsNAOC$1,395,090SpanofControl(1:#)Supervision5$766,150Cost/Superv'r$13,441Support&PersonnelRelatedOth.Non-Vol.CommunicationSensitiveCostOfficeSupplies$150,569DataProcessingc3ce4264-1648-4307-84c6-8ea3a84ca173.xlsPage3GTEConfidentialPrinted:05/04/2025-22:51:09Rent(s)Empl.Awards/TuitionAdvertisingDues/FeesPublicationsDonationsPermits/LicenseOtherc3ce4264-1648-4307-84c6-8ea3a84ca173.xlsPage4GTEConfidentialPrinted:05/04/2025-22:51:09ICOrdering44,829(page?)ProductiveHours47,157BillingInquiries2,328(page?)#ofFTEs25BasicHours2,080AvailableHours2,230OvertimeHrs.Productive150Hours/FTE1,878VacationPaidAbsenceSickDaysNon-Productive42AccidentsHours(Days/Year)Other352%AvailableTimeAvailableTime?2(Days/Year)c3ce4264-1648-4307-84c6-8ea3a84ca173.xlsPage5GTEConfidentialPrinted:05/04/2025-22:51:09NumberofOrdersMarketSize(byProductType)Value/PriceRatio14,850MarketShare(byProductType)Review&EditASR0.64AssignCkt.Id./Tele.Number0.15Value-AddedHoursCoordinateOrderICOrdering2.01OrderStatusHours0.2544,829EditSOWA0.80Process&DistributeFOC0.17AverageId.&Correct??HoursperOrderASRErrors3.020.22Review&??CorrectSOWA0.26Hours/JeopardyResolve0.92NonValue-AddedJeopardyIssues??Hours0.12%withJeopardy1.0013.0%Hours/Expeditec3ce4264-1648-4307-84c6-8ea3a84ca173.xlsPage6GTEConfidentialPrinted:05/04/2025-22:51:09Expedite1.58Activities??0.30%withExpedite19.0%Hours/ResolutionResolve0.67UnguidedUsage??0.10%withIssue15.0%c3ce4264-1648-4307-84c6-8ea3a84ca173.xlsPage7GTEConfidentialPrinted:05/04/2025-22:51:09NumberofOrders14,850NumberofBillingInquiries1,634PercentwithBillingInquiries11.0%ProcessBillingInquiries2,328???AverageHoursperInquiry1.43
