89b7a586-09aa-4554-8402-0ef75be48fdf.xlsPage1GTEConfidentialPrinted:05/04/2025-22:50:57CustomerZoneTechnicianInputsTotalFTEs1,771RideAuditManagement169ProductiveTime52.5%Hourly1,602Travel21.7%ContractorEquivalent678Dispatch/TmRp11.6%OvertimeEquivalent248DownTime14.2%OvertimePercent15.5%MAPPSTASEffectiveLaborRate$19.29(seepage17)TotalS.O.s1,572,3501,352,570PercentRepeats24.7%TotalTrblTkts.1,123,8991,157,5801,169,306PercentSOw/Trbl13.0%ResidenceTrbl.877,799Percentw/Laptop13.8%BusinessTrbl.184,237PercentNoAccess7.9%CoinTrbl8,951PercentNoTrblFound2.9%PercentS.O.w/Trblin30d13.0%SupervisionCost/ActivityHour$2.50ActivityEffort(MAPPS)HoursUnitsServiceOrdersSources:1993BudgetCenterreports,1993MAPPSreports,Network531,418259,7332.05AA&Co.RideAudits(1992,1993)SingleLine30,04812,3672.43Coin535965.57BusinessSystems17,5821,49011.80AnalysisSummary579,583273,6862.12RepairNetwork880,761523,6081.68SingleTerm77,24946,7901.65Suppose...CoinTerm100691.45SavingsBusinessSystems2,4521,3951.76DecreaseServiceOrderstoFieldfrom17.4%to15%(2.4%):$2,196,367960,562571,8621.68PreventativeMaint.DecreaseTroubleTicketstoFieldfrom50.9%to40%(10.9%):$6,066,837Network-Empl.Det.129,73137,2813.48Network-4-Tel33,47610,5913.16DecreaseTroubleTicketRepeatsfrom24.7%to20%(4.7%):$1,323,521Network-PMO13,4872,8834.68AirPressure100,23421,3304.70DecreaseNoAccessfrom7.9%to5%(2.9%):$432,265Termination-Empl.1,9618322.36Termination-4-Tel.80451.78DecreaseNoTroubleFoundfrom2.9%to1%(1.9%):$277,896278,96972,9623.82IncreaseLaptopusagefrom13.8%to25%(11.2%):$404,413WorkOrders1,020,62864,76615.76-Representsa0.9%increaseinCustomerTimeMiscellaneous89b7a586-09aa-4554-8402-0ef75be48fdf.xlsPage2GTEConfidentialPrinted:05/04/2025-22:50:57NetworkLocates92,94215,0306.18OtherFactoryWork49,9257,6666.51Misc.Productive127,38212,9369.85Training13,9892,1656.46Meetings61,54235,2161.75345,78073,0134.74ActivityCostAttribution2,889,667990,94289b7a586-09aa-4554-8402-0ef75be48fdf.xlsPage3GTEConfidentialPrinted:05/04/2025-22:50:57CustomerZoneTechnicianProductCostsFY1993ProcessCostTotalActivityNameHours/UnitCostperUnitperUnitUnitsTotalCostProcessCostServiceOrderInstallationNetworkOrders259,733DirectLabor:Travel0.4$8.56$2,222,071Dispatch/TimeReporting0.2$4.57$1,186,881CustomerWork1.1$20.71$5,378,376DownTime0.3$5.60$1,454,391$39.43$10,241,719OtherActivity:MaterialCost$16.98$4,410,306Vehicle$0.01$2,407Software$0.00$402OvertimeMeals$0.22$56,627$17.21$4,469,742Support:Supervision$5.12$1,328,936PersonnelRelated$0.09$23,742Communication$0.01$2,833OfficeSupplies$0.09$22,620DataProcessing$0.04$10,929Rent(s)$0.46$119,815$5.81$1,508,876TOTAL$62.45$16,220,33689b7a586-09aa-4554-8402-0ef75be48fdf.xlsPage4GTEConfidentialPrinted:05/04/2025-22:50:57CustomerZoneTechnicianProductCostsFY1993ProcessCostTotalActivityNameHours/UnitCostperUnitperUnitUnitsTotalCostProcessCostServiceOrderInstallationSingleLineOrders12,367DirectLabor:Travel0.5$10.16$125,643Dispatch/TimeReporting0.3$5.43$67,110CustomerWork1.3$24.59$304,110DownTime0.3$6.65$82,236$46.83$579,098OtherActivity:MaterialCost$16.98$209,994Vehicle$0.01$115Software$0.00$19OvertimeMeals$0.22$2,696$17.21$212,824Support:Supervision$6.08$75,142PersonnelRelated$0.11$1,342Communication$0.01$160OfficeSupplies$0.10$1,279DataProcessing$0.05$618Rent(s)$0.55$6,775$6.90$85,316TOTAL$70.93$877,23889b7a586-09aa-4554-8402-0ef75be48fdf.xlsPage5G...
