ArthurAndersen&Co.EngagementPartner/ManagerApproval____________RevisedasofFebruary1,1995SubmittoAtlantaOfficeAttn:MaryAnnWardOperationalConsultingEngagementInformationQuestionnaireOfficeName/Number:/______ClientCode:qqqqqqClientName:Job#(s):qq,qq,qq,qqContactPartnerName/Personnel#:/SICCode:qqqqContactManagerName/Personnel#:/AAICCode:qqq(ThisInformationisVeryImportant!)ThiscompletedquestionnaireisessentialtoourEngagementInformationSystem("EIS").Thesystemisvaluableintheproposalprocess,performingofconsultingwork,andrelatingFirmexperiencesonlyifproperlymaintainedbyyou.Attheendofprojects,yourtimelycompletionandreturnofthisformwillensurethatourworldwidepracticeobtainsthemaximumbenefitfromthesystem.PleaserespondinENGLISH.Thankyou.Noabbreviations,please.Pleasecompleteeachpartofthisquestionnaire.Ifyouareuncertainastoananswer,pleasechoosethebestonepossible.Anypartthatisnotansweredorfilledinwillbereturnedforcompletion.1.DescriptionA.Describetheclient'scompany(principalbusiness,numberofemployees,annualrevenues,etc.)Forthefollowingquestions,itmaybehelpfulforyoutorefertothejobarrangement,proposalorothersourcesofreferencewhichhavealreadybeenprepared,butDONOTsimplyattachthesedocumentsandwriteseeattached.PRINTORTYPEPLEASEB.Describethemanagementchallengeorbusinessproblemwhichpromptedmanagementtoseektheassistanceofoutsideconsultants.OperationalConsultingEngagementInformationQuestionnairePage1PRINTORTYPEPLEASEC.Describeyourapproachincludinganytoolsandmethodologiesused(seebelow)tosolvethemanagementchallengeorbusinessproblem.ToolsABCSoftwareqCustom-BuiltqEasyABCqHyperABCqNetProphetqOROSqOtherOff-the-ShelfqABCFlowcharterorOtherFlowchartingToolsqActivity/ProcessMappingqClientTrainingqConexusqCross-FunctionalAnalysisqDelphi/IndustryStudiesqEngagementLeader'sGuidetoBusinessPracticeandProcessImprovementqFocusGroupsqGAPAnalysisqGlobalBestPracticesKnowledgeBaseqInterviews-(Internaltoclient)qInterviews-(Externaltoclient)qJust-in-TimeqLaborSchedulingqMarketAnalysisqMarketingResearch(IncludingtheUseofContractedProfessionals)qOperationalConsultingPracticeGuidelinesqOrganizationalAnalysisqPC-BasedSpreadsheets/Databases(i.e.,Paradox,dBase,Excel,etc.)qPerformanceMeasurementAnalysisqShareholderValueAnalysisqSurveys/Questionnaires-(Internaltoclient)qSurveys/Questionnaires-(Externaltoclient)qWorkSamplingMethodologiesqActivityBasedCostingqBusinessProcessRe-EngineeringqBenchmarkingMethodologyqConsultingforLawFirmsqCostandProductivityManagementBinderqHealthCareOperationalImprovementqInsuranceProfitImprovementandExpenseManagementGuidelines-PracticeAidsBinderqProductivityforTelecommunicationsOperationalConsultingEngagementInformationQuestionnairePage2qProfitabilityEnhancementforDepositoryInstitutionsqPurchasingReviewMethodologyqQualityProcessEvaluationqTQMqTransportationCostReviewqUtilityIndustryCostContainmentqWhiteCollarProductivityOperationalConsultingEngagementInformationQuestionnairePage3PRINTORTYPEPLEASED.Didyouinclude/followtheconceptsassociatedwiththeImplementationinitiative?qYesqNoIfso,pleasedescribeyourefforts.E.Describeanythingyouencountered/learnedonthisprojectthatyouwouldliketosharewiththepractice.F.Describethesignificantrecommendationsandresults(qualitativeandquantitative)developedbyyourconsultingteam.Pleasestatetheprojectedsavings/benefitstotheclient,ifapplicable.2.Doyouconsiderthistobeoneofyouroff...
