ARTHURANDERSENSTRATEGYARTICULATIONBUSINESSCONSULTINGCLIENTSIMULATIONCOACHES’HANDBOOKTABLEOFCONTENTSBeforeYouBeginPage2ClientSimulationAgendaOption1:LocalOfficeInstructionOption2:Client/ConsultantTeamMeeting4GettingReady8CoachingTips/Guidelines15Coaches’Outline·RelevantContent·CoachingQuestions187MARCH,1996PAGE1COACHES’HANDBOOKARTHURANDERSENSTRATEGYARTICULATIONBUSINESSCONSULTINGCLIENTSIMULATIONBEFOREYOUBEGINThiscoursehasbeendesignedtobetaughttwodifferentways.Option1allowsofficestorunthecourselocallywithguidancefromanexperiencedStrategyArticulationCoach.Option1requiresthecooperationofalocalcharitableorganizationtoactastheclient.Option2allowsBCpractitionerstousethecoursematerialstorunthecoursewithactualclients.Bothversionsarevirtuallythesamewithsomeminordifferencesinperspective.TheCoaches’HandbookisdesignedtoprovideyouguidanceinrunningbothOption1and2.ContentanddirectionspecifictoOption2hasbeenshadedforeasyidentification.AsyouprepareforeitherOption,besuretoreadtheentireCoaches’Handbookpriortobeginning.ItispossiblethatcontentfromoneOptionmightsparkideasforrunningtheother.ToruneitherOption1or2youwillneedthefollowingmaterialsandroomset-up:·ClientInformationPre-Read(tobedevelopedforeachclient/charityorganization)Coaches’Handbook(1perCoach)·TeamHandbook(1perparticipant)·ReferenceMaterialsincluding:-StrategyArticulationWorkshop1995Leader’sGuide-Consultant2000InstructorGuide-StrategyArticulationMethodology-On-linePMMethodology·WorkRoom:onemainplenaryclassroomfor40people·ClientMeetingRoom:toseat10people·AndersenMeetingRoom:toseatupto20people·Overheadprojectorandscreen·Flipcharts,markers(oneperbreakout,twointheplenaryclassroom)·4computers(oneperteam)withon-linetoolboxadded,MSWord,Excel·2laserprinters·Acetates,markersOPTION1:ThisClientSimulationisintendedtoprovideanaction-learningopportunityforArthurAndersenBusinessConsultants.ThecourseisprimarilydirectedatBCmanagersandpartnersandisdesignedto7MARCH,1996PAGE2COACHES’HANDBOOKARTHURANDERSENSTRATEGYARTICULATIONBUSINESSCONSULTINGCLIENTSIMULATIONprovidehands-on,real-timeopportunitiestolearnandimplementtheStrategyArticulationmethodology.Thisprogramrequiresthelocalofficetocontactanearbynon-profitgroupandarrangefortheirparticipationas“clients.”Theinvolvementofanon-profitorganizationnotonlyprovidesparticipantswithactualcasefactsandclientstoworkwith,butitalsoservestoincreasegoodwillwithinthecommunity.Sometimewillneedtobespentinmeetingwiththeorganization,explainingthepurposeoftheprogramanditsbenefitstotheorganization,andinpreparingtheBoardofDirectorsforparticipationintheprogram.TheClientSimulationapproachintegratesthelearningofnewskillsandinformationthroughtheachievementofanoverallgoal.Thegoalinthiscaseis,“toassistanArthurAndersenclientinarticulatingastrategytoachievetheclient’svision.”AClientSimulationworkshopishighlyinteractive.Itrequiresparticipantstodefinetheirownprocessandtomovethroughittogether.Inaddition,throughouttheworkshop,participantsstopthemselvesandreflectontheworkaccomplishedsofar.Duringthesereflectionperiods,theyalsochecktheprocesstheyarefollowing.Theymoveaheadbasedontheresultsofthesereflectionpoints.Coachesareusedtoprovidebothcontentandlearningguidance.TheyarefamiliarwiththeStrategyArticulationprocessandtheuseofperformancemeasures.Coachesprovideguidanceontheprocessoflearningandhowbesttoachievepersonalgoa...
