14ae2e8d-a56e-40f1-9d41-c675a1bd84ac.xlsPage1GTEConfidentialPrinted:05/04/2025-22:44:09BusinessSalesCenterInputsActivityInformationFTEsB1OrdersTotalIn13,537Management2Transfer-To5,111Hourly:Transfer-Frm5,116B147Out9,527MultiSales32Change18,733MultiOE18RrecordOnly12,353CPE464,377Multi-LineOrdersIn62Transfer-To40Transfer-Frm35Out36Change240RecordOnly89502CPEOrders0CallVolumesCallsOffered0CallsAnswered0ServiceOrderCalls64,879MiscellaneousCalls(64,879)14ae2e8d-a56e-40f1-9d41-c675a1bd84ac.xlsPage2GTEConfidentialPrinted:05/04/2025-22:44:09BusinessSalesCenterB1Orders11,462Multi-LineOrdersProductive88Hours#REF!CPEOrders0Misc.Calls/Inq#ofFTEs14,507101Training%WorkforceCertifiedMiscellaneousMeetingsinProductSet#REF!OtherProductiveLaborAvailableBasic2,080Productive2,080OvertimeHours/FTE#REF!Non-ProdcutivePaidAbsenceActivityOtherCostDirectLaborOvertimeCost/FTEBenefitsPaidAbsenceSupervisionSupportBusinessSalesCenterOther0.0SpanofControl(1:#)51Supervision14ae2e8d-a56e-40f1-9d41-c675a1bd84ac.xlsPage3GTEConfidentialPrinted:05/04/2025-22:44:09$0Cost/Superv'rSources:1993ServiceOrderbyTypeReportSupportSupportCosts/DirectSellingCostRatioBusinessSaleCenterProductivityReport*TheBSCdidnotexistin1993.Costshavebeenestimated.Oth.Non-Vol.SensitiveCost14ae2e8d-a56e-40f1-9d41-c675a1bd84ac.xlsPage4GTEConfidentialPrinted:05/04/2025-22:44:09Growth(marketsize,marketshare)Churn(in's&out's)AchievementofQuotaGovernmentRegs.CostperServiceOrder?#ofOrdersServiceChangesValue/PriceRatio64,377Promotion/SalesEffectivenessRevenue/CallErrorCorrection%ServiceOrdersIncorrectGatherB1ServiceInformationOrders(Hrs)11,462CreditCheckSelling%CustomerTimetoTotalHPU%"OneTouch"FulfillmenttoTargetServiceOrderCycleTimeMinutes/Order10.7AssignmentCompletion14ae2e8d-a56e-40f1-9d41-c675a1bd84ac.xlsPage5GTEConfidentialPrinted:05/04/2025-22:44:09Admin.Time14ae2e8d-a56e-40f1-9d41-c675a1bd84ac.xlsPage6GTEConfidentialPrinted:05/04/2025-22:44:09Growth(marketsize,marketshare)Churn(in's&out's)AchievementofQuota#ofOrdersGovernmentRegs.CostperServiceOrder?502ServiceChangesValue/PriceRatioPromotion/SalesEffectivenessRevenue/CallErrorCorrection%ServiceOrdersIncorrectMulti-LineOrders(Hrs.)Gather88InformationCreditCheckSelling%CustomerTimetoTotalHPUMinutes/Order%"OneTouch"FulfillmenttoTarget10.6ServiceOrderCycleTimeCompleteOrderFormCompletion14ae2e8d-a56e-40f1-9d41-c675a1bd84ac.xlsPage7GTEConfidentialPrinted:05/04/2025-22:44:09Admin.Time14ae2e8d-a56e-40f1-9d41-c675a1bd84ac.xlsPage8GTEConfidentialPrinted:05/04/2025-22:44:09Growth(marketsize,marketshare)Churn(in's&out's)AchievementofQuota#ofOrdersGovernmentRegs.CostperServiceOrder?0ServiceChangesValue/PriceRatioPromotion/SalesEffectivenessRevenue/CallErrorCorrection%ServiceOrdersIncorrectCPEOrders(Hrs.)Gather0InformationCreditCheckSelling%CustomerTimetoTotalHPUMinutes/Order%"OneTouch"FulfillmenttoTarget10.6ServiceOrderCycleTimeCompleteOrderFormCompletion14ae2e8d-a56e-40f1-9d41-c675a1bd84ac.xlsPage9GTEConfidentialPrinted:05/04/2025-22:44:09Admin.Time14ae2e8d-a56e-40f1-9d41-c675a1bd84ac.xlsPage10GTEConfidentialPrinted:05/04/2025-22:44:09#ofForms502ReviewforCompletenssInputOrderForms0Minutes/EnterscreenForm0CheckentriesMisdirectedCalls%MisroutedCalls#ofCalls/Inq.AccountQuestions132,546BillingInquiriesMiscellaneousMisc.Calls/Inquiries(Hrs.)14,507Minutes/Call6.614ae2e8d-a56e-40f1-9d41-c675a1bd84ac.xlsP...
