c98cd23c-af84-4863-a243-3f55bf780046.xlsPage1GTEConfidentialPrinted:05/04/2025-22:44:05BranchOperationsCenterInputsBOCTSCMaint.ActivityInformationTotalFTEs5797CallsTotalManagement641Offered616,026Hourly5156Answered582,398ContractorEquiv.0Delayed64,218OvertimeEquiv.71OvertimePercent0.1372549020.1666666667SpanofControl916EffectiveLaborRate$15.40PercentRepeatTrouble24.7%PercentTroubleCalls60.0%PercentUp-FrontRepair12.0%Sources:ActivityAttributionBasis349,439SupportAttributionBasis108,404AnalysisNote:Abenefitloadof32.9273%hasbeenaddedtolaborcostswhichisnotreflectedinbudgetcenterreports.c98cd23c-af84-4863-a243-3f55bf780046.xlsPage2GTEConfidentialPrinted:05/04/2025-22:44:05c98cd23c-af84-4863-a243-3f55bf780046.xlsPage3GTEConfidentialPrinted:05/04/2025-22:44:05BranchOperationsCenterFY1993ProcessCostTotalActivityNameMinutes/UnitCostperUnitperUnitUnitsTotalCostProcessCostRepair/TroubleResolution349,439DirectLabor:Pull-up/ReviewCust.2.00.5134959924$179,435InputTroubleTicket3.00.7702439886$269,153TestLine8.02.0539839695$717,742Resolution4.31.0988814237$383,99217.3$4.44$1,550,322OtherSupervision0.6329940028$221,193Support0.0427707985$14,946Material0.0091289233$3,190ContractLabor0.0706790431$24,698$0.76$264,026Total$5.19$1,814,348c98cd23c-af84-4863-a243-3f55bf780046.xlsPage4GTEConfidentialPrinted:05/04/2025-22:44:05FunctionalBudgetBalanceCustomerServingActivity(Process)Cost$1,814,348Non-ProductiveTime$114,439OtherOperations$635,952Non-ActivityVolumeSensitiveCosts$4,678(nolabor)TotalFunctional$2,569,417EmployeeBenefits($354,441)TotalBudgetCenter$2,214,976c98cd23c-af84-4863-a243-3f55bf780046.xlsPage5GTEConfidentialPrinted:05/04/2025-22:44:05BranchOperationsCenterEffectiveLaborRateCalculationBasic(assumption)2,080TotalOvertime191ProductiveTroubleResolution100,638Productive108,404MiscellaneousCallH7,765Hours/FTEAvailableHrs/2,126#ofFTEsFTE2,271Non-Productive51Hours/FTEEffective146TotalNon-LaborRateProductivePaidAbsence1515.4048797713827,429AvailableTime4#ofFTEs(Days/Year/FTE)51CostperFTEDirectLabor1$1,076,436$34,988TotalLaborOvertime0.1$160,530CostDifferential0$72,779$1,784,384PaidAbsence0.1$91,691Severance0$0OtherLabor0$28,507Benefits0.30.2$354,441c98cd23c-af84-4863-a243-3f55bf780046.xlsPage6GTEConfidentialPrinted:05/04/2025-22:44:05#ofFTEs51Labor$1,784,38498.5%Cost/FTE$34,988BOCActivityCost$1,812,272ContractorLaborContractLbr-Hrly$23,8820.068343870228566.9%$24,698ContractLabor-Lm$816$0.0021.4%(PerAct.Unit)MaterialCost$3,1900.2%SpanofControl(1:#)BOCSupervision9$238,260BranchOperations8.8%Cost/Superv'rCenter$39,710$2,707,261BOCSupportPersonnelRelated$14,7330.1359086689219$16,099Communication$1,3660.01260104810610.6%(PerAct.Hour)c98cd23c-af84-4863-a243-3f55bf780046.xlsPage7GTEConfidentialPrinted:05/04/2025-22:44:05BOCNon-Vol.SensitiveCost$4,6780.2%TechnicalSupportCenter440,854OtherOperations635,95223.5%Maint.Contr.ControlNTE$195,098c98cd23c-af84-4863-a243-3f55bf780046.xlsPage8GTEConfidentialPrinted:05/04/2025-22:44:05Repair/TroubleResolutionProductive100,638(page12)Hours108,404MiscellaneousCallHandling7,765(page11)#ofFTEs51.0Basic2,080Available2,271OvertimeProductive(hours)191Hours/FTE2,126VacationPaidAbsenceSickDaysNon-Productive15Accidents146(Days/Year/FTE)Other(hours)AvailableTime?4(Days/Year/FTE)c98cd23c-af84-4863-a243-3f55bf780046.xlsPage9GTEConfidentialPrinted:05/04/2025-22:44:05Tro...
