BusinessAnalysisFrameworkQuestionnaireEconomicTrendsoWhatarethekeyworld,national,regionalandlocaleconomicfactors(e.g.,interestrates,housingstarts)thatsignificantlyaffectthecompany?Whatarethetrendsinthesefactors?oWhatistheimpactofinflationonthecompany’spurchasingpowerandhowcanitprotectitselfagainstthis?oWhatisthecompany’sexposuretoforeignexchangefluctuations?oHowarechangesandtrendsininternationaltradeaffectingthecompany?PoliticalandRegulatoryFactorsoHowisthecompanyinfluencedbypoliticaleventsinitsmarketareas?Howcanitpositionitselftoexploitadvantagesandminimizethreats?oHowisthecompanyaffectedbynationalorlocalregulatoryagencies?Whatlimitsoropportunitiesdoesthiscreate?DemographicPatternsoWhateffectsaredemographictrendshavingonthecompany’sworkforceandcustomerbase?oWhatactionshasthecompanytakentosecureitsworkforceandcustomerbaseinthefaceoflarge-scaledemographicshifts?TechnologicalAdvancesoWhatarethemajorchangesintechnologythatareaffectingthecompany’sproductsandservices?Isthecompanyaleaderorfollowerintechnologicaladvances?oWhatarethemajorchangesintechnologythatareaffectingthecompany’sprocessesforproducingproductsandservices?Isthecompanyaleaderorfollower?Social/CulturalChangesoWhatarethemajorsocialandculturalchangesaffectingthecompany?oHowcanthecompanypositionitselftotakeadvantageofchangingculturalconditionsandsocialtrends?EcologicalConcernsoWhatarethesignificantecologicalimpactsofthecompany’sproductsandproductionprocesses?Whatisthecompanydoingtominimizetheseimpacts?CustomerWantsoWhatarethemostimportantcustomerneedsandwants?oHowdoesthecompanydeterminecustomerwantsandneeds?Whatprogramshavetheyimplementedtoobtainfeedbackfromcustomersonaregularbasis(e.g.,survey,focusgroup,etc.)?ResponsivenessofProductsandServicesoHowwelldothecompany’sproductsandservicesmeeteachoftheseneeds?Whatproblemsexistandwhatarethep:\...\materials\isp\tools\bafquest.doc15/4/2025BusinessAnalysisFrameworkQuestionnaireopportunitiesforimprovement?oWhatstepshasthecompanytakentomaintainorimprovetheperformanceofitsproductsandservicetowardmeetingcustomerneeds?oHowtimelyisitsdeliveryofproductsandservices?Whatactionshasthecompanytakentoimproveitstimeliness?oHowdoesthecompanyensurethatitspeopleunderstandandmeetkeycustomerneeds?Howdoesitensurethatemployeesfocusonmeetingorexceedingcustomerwantsandneeds?oWhatkindsofopportunitiesexistforimprovementincustomersatisfactionwithafter-salesupportandservice?NewProducts,Markets,andNeedsoWhatnewproductsandservicesortechnologicalinnovationstoexistingproductsandservicesareunderdevelopmentorplannedinresponsetopresentoranticipatedcustomerwants?oWhatcanthecompanydotostreamlinethedevelopmentprocessforbringingnewproductsandservicestomarket?oHowhasthecompanytailoreditsproductsandservicestomeettheuniquedemandsofcustomersininternationalmarketsordifferentdomesticmarketsegments?oHowdoesthecompanyrespondtochangingcustomerneeds?HumanResourcesoWhatconcernsarethereabouttheavailabilityofskilledworkerstomeetthecompany’sneeds?oHasemployeeturnoverbeenasignificantfactor?Whatgeneratesturnover?Whatstepshasthecompanytakentomanagetheseconcerns(e.g.,hiringfromdifferentskillareasandbackgrounds,internaltrainingprograms,emphasisonretention)?oHowdoesthecompanyensurethatitsemployeesreceiveadequateformalandon-the-jobtrainingtoperformtheirdutieseffectively?oHasthecompanyexperiencedanyproblemswithlaborrelatio...
