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2025-05-04
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ManagingLocalOfficeChangeNeedForChangeSurveyDirections:Thisinstrumentisdesignedtomeasureneedforchange.Therearenowronganswers.Theresultsarevalidonlytotheextentthatyouanswertheitemshonestly.Asyoureadtheitems,consideryourcurrentperceptionsinthecontextofContinuousImprovement(CI)astheproposedchange.Referencestothe“Firm’sLeaders”meanstheBusinessUnitleadersandtheirdirectreports.Referencesto“myleaders”meanslocalofficeleadership.Indicateyourlevelagreementwitheachitembelowbycirclingyourresponses,usingthefollowing6pointscale:StronglyDisagree(1)Disagree(2)DisagreeSlightly(3)AgreeSlightly(4)Agree(5)AgreeStrongly(6)DisagreeAgree1.IamdissatisfiedwithourFirm’sperformancerelatedtothe“People”cornerstone.1234562.IamdissatisfiedwithourFirm’sperformancerelatedtothe“ExceedingClientExpectations”cornerstone.1234563.IamdissatisfiedwithourFirm’sperformancerelatedtothe“Risk/QualityManagementcornerstone.1234564.IamdissatisfiedwithourFirm’sperformancerelatedtothe“MarketShare/Growth”cornerstone.1234565.Iamdissatisfiedwithmyoffice’sperformancerelatedtothe“People”cornerstone.1234566.Iamdissatisfiedwithmyoffice’sperformancerelatedtothe“ExceedingClientExpectations”cornerstone.1234567.Iamdissatisfiedwithmyoffice’sperformancerelatedtothe“Risk/QualityManagement”cornerstone.1234568.Iamdissatisfiedwithmyoffice’sperformancerelatedtothe“MarketShare/Growthcornerstone.1234569.Wehavesomecurrentproblemsthatcanbesolvedbyimplementingtheproposedchanges.12345610.Thequalityofourservicetoclientsneedsconsiderableimprovement.123456©1996ArthurAndersenManagingLocalOfficeChangeArthurAndersen&CoSCHandout1-1964379ManagingLocalOfficeChange11.Thecost(dollars,time,productivity,people,etc.)ofchangingnowisfarlessthanthecostofchanginglater.12345612.Itisbettertomaketheproposedchangesnowratherthanlater.123456©1996ArthurAndersenManagingLocalOfficeChangeArthurAndersen&CoSCHandout1-2964379ManagingLocalOfficeChangeNeedForChangeSurvey(continued)StronglyDisagree(1)Disagree(2)DisagreeSlightly(3)AgreeSlightly(4)Agree(5)AgreeStrongly(6)DisagreeAgree13.Ourcurrentstructure/proceduresinhibitsourresponsivenesstomeetingclientneeds.12345614.Ourcurrentstructure/proceduresinhibitsourabilitytoadjusttomarketconditions.12345615.OurFirm’spositionrelativetoourmajorcompetitorswillbelessfavorableifwedonotmaketheproposedchanges.12345616.Wecantakeadvantageofthecurrentopportunitiesifwemaketheproposedchanges.12345617.TheFirmwillbebetteroffifwemaketheproposedchanges.12345618.Iwillbebetteroffinthelongrunifwemaketheproposedchanges.12345619.Ouranticipatedproblemsaresufficienttojustifytheproposedchanges.12345620.Ouranticipatedopportunitiesaresufficienttojustifytheproposedchanges.12345621.Myleadershaveclearlycommunicatedthepurposeoftheproposedchanges.12345622.TheFirm’sleadershaveclearlycommunicatedaclearstrategyforthenext2to3years.12345623.Myleadershaveclearlycommunicatedaclearstrategyforthenext2to3years.12345624.TheFirm’sleadersarecommittedtomakingtheproposedchanges.12345625.Myleadersarecommittedtomakingtheproposedchanges.12345626.IfIwerepromotedtoofficeleader,Iwouldpushthechangeforwardtowardthegoalsasdefinedtoday.123456©1996ArthurAndersenManagingLocalOfficeChangeArthurAndersen&CoSCHandout1-3964379ManagingLocalOfficeChangeNeedForChangeSurveyScoringFormDirections:1.Addupitems1to14toobtainyourPUSHscore_______________(PUSH)2.Addupitems15to20toobtainyourPULLscore______________(PULL)3.Tofindyourpositioninthe“NeedforChangeGrid,”dothefollowingsteps:4.LocateyourPUSHscorealongthe“PUSH”axisofthegrid,anddrawastraightlineupfromthatpointtothetopofthegrid.5.LocateyourPULLscorealongthe“Pull”axisofthegrid,anddrawastraightlinefromthatpointovertotherightsideofthegrid.6.Theintersectionofthetwolinesyoudrewisyourpositioninthe“NeedforChangeGrid.”4.Addupitems1-10andthendivideby10toobtainyourDISSATISFACTIONscore._____________________(DISSATISFACTION)5.Addupitems11-12andthendivideby2toobtainyourTIMINGscore._____________________(TIMING)6.Addupitems13-14andthendivideby2toobtainyourPROCEDURES/STRUCTUREscore._____________________(PROCEDURES/STRUCTURAL)7.Addupitems15-20andthendivideby6toobtainyourOPPORTUNITIESscore_____________________(OPPORTUNITIES)8.Addupitems21-26andthendivideby6toobtainyourLEADERSHIPscore._____________________(LEADERSHIP)©1996ArthurAndersenManagingLocalOfficeChangeArthurAndersen&CoSCHandout1-4964379ManagingLocalOfficeChange9.Addupitems21-23andthendivideby3toobtainyourCOMMUNICATIONscore._____________________(COMMUNICATION)10.Addupitems24-26andthendivideby3toobtainyourCOMMITMENTscore._____________________(COMMITMENT)©1996ArthurAndersenManagingLocalOfficeChangeArthurAndersen&CoSCHandout1-5964379ManagingLocalOfficeChangeNeedForChangeGridLowPushHighPullHighPushHighPullHighPushLowPullLowPushLowPullCautionCautionCautionCautionHighLow36302418126142842567084DesirabilityofFutureState(“Pull”)DissatisfactionwithCurrentState(“Push”)LowHigh©1996ArthurAndersenManagingLocalOfficeChangeArthurAndersen&CoSCHandout1-6964379

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