CHARLESH.KETTEMANMr.KettemanistheManagingPartnerofArthurAndersenBusinessConsulting.ArthurAndersen'sBusinessConsultingpracticeassistsmid-andlarge-sizedcompaniesinimprovingtheirbusinessprocessesandtechnologiesthroughoperationalandorganizationalimprovement,performancemeasurementandmiddlemarkettechnologyimplementationservices.ArthurAndersenhasmorethan4,000professionalsworldwideinthispractice.Servicesinclude:·Middlemarkettechnologyimplementation·Businessprocessimprovement·Revenueenhancement·Knowledgeservices·Changeenablement·Costmanagement·PerformancemanagementMr.Ketteman'sresponsibilitiesincludeoveralldirectionofthepractice,developmentandmanagementofthefirm'sextensivecontinuingeducationprogramforpracticepersonnel,andresearcheffortsfornewproductsandservices.Mr.Kettemanhasovertwentyyearsofexperienceinconsultingwithclientsinawiderangeofindustries.Mostrecently,hisclientengagementshavebeenprimarilyconcentratedinthetelecommunicationsindustry.Hehasledbroadrangingreengineeringeffortsandhashelpedclientsdevelopnewmarketingandmarketexpansionstrategies,bothdomesticallyandinternationally.Mr.Kettemanworkswithseveralmanagement"thoughtleaders"inhelpingdeveloplongtermstrategiesforBusinessConsulting.HeiscurrentlyworkingwithDr.PeterSengeofMITonamajorresearchinitiativeintendedtoexpandthelearningcapabilityofourBusinessConsultingpracticetohelpourclientsbetterimplementchange.Mr.Kettemanspeaksonseveralimportantmanagementissues.Recentspeakingengagementsinclude:·"WinningintheAgeofOperations"-SternSchoolofBusiness,NewYorkUniversity·"TrendsinBusinessProcessReengineering"-SingaporeManagementAssociation·"TheQuestforCustomerSatisfaction"-UniversityofNorthCarolinaatChapelHill·"MarketingStrategy&Implementation:TheEvolvingRoleofCustomerSatisfactionInitiatives"-AmericanMarketingAssociation·"AchievingBreakthroughChangesThroughReengineering:The(NotSo)ImpossibleDream"-InternationalQuality&ProductivityCenterSeminar·"BestPracticesinAdvancedCostManagement:TheChallengeAhead"-IndianaUniversity·"ManagingCompaniesUnderAlternativeRegulatoryStructures"-InternationalConferenceonChinaTelecommunications,Beijing,ChinaArthurAndersenisamultidisciplinaryprofessionalservicesfirmthatprovidesclientservicethrougheconomicandfinancialconsulting,businessconsulting,taxandbusinessadvisoryservices,andauditandbusinessadvisoryservices.Itsprofessionalscombineextensivetechnicalcompetenceandindustryexperiencewithinnovativeandprogressivethoughttoassistclientsinimprovingbusinessperformance.ArthurAndersenisabusinessunitofAndersenWorldwide,theworld'slargestprofessionalservicesprovider,withmorethan91,000personnelin79countries.Itsglobalpracticeisconductedbymemberfirmsin381locations.
