AndreasBuergeCreatingaHealthyFuture1HEALTHCAREinEMEIAA.A.BUSINESSCONSULTINGWWWSt.CharlesDecember11-13,1996AndreasBuergeCreatingaHealthyFuture2Overview•EuropeanUnionHealthcareMarket•EMEIAAAHealthcarePracticeAndreasBuergeCreatingaHealthyFuture3EuropeanUnionHealthcareMarket•370MillionEuropeanCitizens(E.U.)•15,000Hospitals•5MillionEmployeesinHospitalsAndreasBuergeCreatingaHealthyFuture4EuropeanUnionHealthcareMarket•SectorinTransition•MajorTrendsIdentifiedfortheFuture•CommonPressuresAllOverEurope•ExpensesHigherThanEconomicGrowth•MajorChangesinClients’ExpectationsAndreasBuergeCreatingaHealthyFuture5EuropeanUnionHealthcareMarket•Article129TreatyoftheEuropeanUnionTheOrganisationoftheHealthSystemsistheCompetenceofEachMemberStateAndreasBuergeCreatingaHealthyFuture6EuropeanUnionHealthcareMarket•ManagedCare•PatientFocusedCare•Primary/CommunityCareCurrentTrendsAndreasBuergeCreatingaHealthyFuture7EMEIAAAHealthcarePractice•Coordination•Strategy/CoreGroupEMEIAPracticeTeamAndreasBuergeTonnyGypenIgnacioRiesgoTonyHaggarIndustryLeadersbyCountrySpecialEMEIAResponsibilitiesAndreasBuergeCreatingaHealthyFuture8EMEIAAAHealthcarePracticeGermanyStefanViering,StuttgartStephanieLalanne,StuttgartU.K.TonyHaggar,LondonTimMahapatra,LondonBeneluxTonnyGypen,BrusselsHandeGroot,RotterdamTomElvinger,LuxembourgEMEIACoordinationandSwitzerlandAndreasBuerge,ZurichTonnyGypen,BrusselsSpainIgnacioRiesgo,MadridJavierJimenez,MadridItalyStefanoTrippetti,RomeFabrizioFagnola,MilanFranceGillesReinbold,ParisThierryBoval,ParisOtherEuropeanCountriestbaAndreasBuergeCreatingaHealthyFuture9EMEIAAAHealthcarePractice•Brochure“ConsultingServicesfortheHealthcareSector”(February)•CommonHealthcareVision(May)•CoreGroupMeetings•CooperationPartners-Austria,Belgium,Germany,SwitzerlandMajorDevelopments-1996AndreasBuergeCreatingaHealthyFuture10EMEIAAAHealthcarePractice•X-BorderInvolvementinEMEIAActivities•KnowledgeSharing-AAOnline,EDGE•EMEIADay-May20-AIS-St.Charles•EMEIAHealthcareSchoolNovember7-8,Segovia•BC-WWW,StCharles,December11-13MajorDevelopments-1996(continued)AndreasBuergeCreatingaHealthyFuture11EMEIAAAHealthcarePractice•LeadingProfessionalServicesforHealthcare•GrowFrom$10Millionto$30MillionPlatform•DevelopStrongCountryPractices,•Developcompetencycentres,•ShareandTeam-UpWithEMEIAandGlobalPractice•IncreaseMarketPenetration+20%Objectives-1997AndreasBuergeCreatingaHealthyFuture12EMEIAAAHealthcarePractice•GoodPenetration•Benelux,Germany,Spain,Switzerland,U.K.•ModeratePenetration•France,Italy•EmergingPenetration•Baltic,Hungary,Portugal,ScandinaviaToday'sSituationAndreasBuergeCreatingaHealthyFuture13EMEIAAAHealthcarePractice•O.R.ToolKit(Switzerland)•HighSpotReviewToolKit(Germany)•MarketingToolKit(TheNetherlands)•MergingToolKit(Belgium,U.K.)•NursingMinimumDataSet(Belgium,Hungary)•ClientSatisfactionToolKit(Spain)ProductsDevelopedAndreasBuergeCreatingaHealthyFuture14EMEIAAAHealthcarePractice•MergingofHospitals•PerformanceMeasurement•EfficiencyImprovement•CustomerSatisfactionCompetenciesBuildUpAndreasBuergeCreatingaHealthyFuture15EMEIAAAHealthcarePractice•EuropeanHealthcareSchool-Segovia•AdvancedHealthcareSchool-Segovia•CoreGroupMeetings-Rotating•MasteringTransitiontoCapitationworkshopsSegovia,Paris,Geneva,Brussels,LondonTrainingAndreasBuergeCreatingaHealthyFuture16EMEIAAAHealthcarePractice•Phare&TacisProgrammes•BalticStates•Hungary•Czechia•Turkey•Bosnia(SpecialEdition)EmergingEuropeanFundedOpportunitiesEastandWestAndreasBuergeCreatingaHealthyFuture17EMEIAAAHealthcarePractice•AAOnline,EDGE•Consultant/ClientProfiles•IndustryLeaders•BestPractices•EuropeanDataBaseKnowledgeSharingAndreasBuergeCreatingaHealthyFuture18EMEIAAAHealthcarePractice•SocialSecuritySystemsinTransition(TheFrenchRevolution1995)•InformationSystemsinHealthcare(PatientCards)ToExplore