BusinessConsultingWorldwideWorkshopGlobalCommunicationsandEntertainmentGroupQuestionnairePleasecompletethefollowinginformationattheendofyourIndustrysession.IndustryLeader:_(WorkshopFacilitator-MarkCaravan)Wherearethebiggestchallengestheindustryfaces?Government,atnational,regionalandlocallevelsarefacingextremepressuretoreducecosts,downsizemanpowerandincreasethequalityofgovernmentservicewhilereducingthecost.Atalocallevel,politicalinfluenceoverprocurement,andimprovedtransparencycontinuestobeanissue.WhatservicesprovidethegreatestopportunityforBCinthisindustry?TheBCGovernmentservicesprofessionalsinthegroupidentifiedkeyserviceopportunitiesin:·BusinessProcessReengineering·PerformanceMeasurement·InformationTechnologySystemsConsulting·CostManagementServices·KnowledgeSharingServicesHowcanweoperateasaglobalteamandhowcanwehaveastrategywithglobalinfluence?Thegroupidentifiedsegmentationofcustomersubsetsasakeyissue,withlocalandregionaldifferencesbeingabarrier,today,tooperatingasaglobalteam.Likewise,absenceof(intheireyes)ofclearleadershipingovernmentservicesmakesaglobalteammoredifficult,inpractice.Thegroupresolved,throughvolunteeractingcoordinators,tosetinmotionregionallydefinedleadershiptoimplementkeyrequirementstooperateasaglobalteam.Inparticular,theregionalactingcoordinatorswillworktodisseminatetoBCGovernmentservicesindustrypersonnelabasiclistingofAAprofessionals,areasofexpertiseandexperience.Also,theywillmotivatecolleaguestoregisterintheknowledgedatabaseatleastthethreemostsignificantBCGovernmentservicesengagementsperformed(therewaswidespreadconcernthatthedatabasehasnotbeenwellpopulatedbytheBCindustryprofessionals).Theregionalcoordinatorsaretoreportprogressonactionpointsby15March1997.HowcanwebetterleverageontheFirm’sindustryprogram?DowehavetheproperlevelofsupportforBC?1)Togetmorefromtheindustryprogram,thegrouprequiresmuchgreatercommunicationofindividuals,experience,credentials,etc.Thecoordinatorwillbechargedwithimprovingthis.2)Therewasconcernthat,althoughgovernmentservicesprovidesthegreatestopportunityforwork,thisopportunitywasnotbeingrealizedduetoaperceptionthatgovernmentservices,generally,asaservicelinewasnot“ontheradarscreen”ofmanyofficesandpartners.Accordingly,ithasnotreceivedsupportinthewayotherindustrieshave,inBCorintheotherdivisions.Howcanweencourageorsupportindustryspecializationinsmallerpracticeswhichmaylackthecriticalmasstodoso?Thegroupfeltthisissuevariedfromregiontoregion(American,EMEIA,Asian/Pacific)andwouldbestbeaddressedthroughregionalcoordination,ratherthancentrallyorglobally.Therepresentativeslargelycamefromteamswhicharefocused75-100%ongovernmentservices,andwerehesitanttodefinecorecompetencies,skillorexperiencerequirementsorsimilarcharacteristicstoassistsmallerofficesinBCGovernmentServices.HowdoweintegratewithotherpartsofAA-suchasABA,EFC,andT&Landhowdoweleveragethatknowledge?Therisksofthe“silo”effectofcompartmentalizingwerediscussed.Mostindividualsfeltthatintegrationalreadyworkedwell.Knowledgesharingwas/issuboptimal,andcouldbeaddressedbypersonaldatabases,CVs,credentialsandexperiencesbeingsharedthroughS:\bc\102096\devlopme\industry\data\commques.docacoordinatedindustryprogrambetweeneachofthefourservicelinesegments.Acoordinationprogram,wassuggested(likefinancialmarketsinEMEIA)butparticipantswerehesitantto“stepuptotheplate”duetoconcernsaboutseniormanagementcommitmenttotheprogram(GovernmentServicesindustry).HowcanwebetterserveAAWorldwide,notjustBC?ParticipantsfeltthattheopportunitiesinGovernmentServicesaretremendous,withmanycomplementaryskillsandservicesbeingofferedbyBCGovernmentServices,whichcouldfeedbusinesstoAA,particularlyinprivatization,winningfutureauditworkandinotherareassuchasfraudinvestigations,corporaterecoveryandlitigationsupport.Whatismissing(e.g.skills,infrastructure)forustorenderservicestoourclients?Thefollowinglistofmissingitems,largelyinfrastructural,wasdevelopedbythegroup:1.ListofBCGovernmentServicesofficials2.Populatedknowledgedatabase3.ListofGovernmentServicesprofessionals/coordinatorsinABA/EFC/T&L4.CVsofprofessionals5.Proposaldatabase6.ListofExperts/Luminaries7.Greatereaseinobtainingresources(interoffice)S:\bc\102096\devlopme\industry\data\commques.doc
