©1996ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.AmericasUpdate1997FY96FY95PercentActualActualGrowthCentral62.048.029%Southeast61.949.924%Western42.930.541%Southwest36.629.225%Northeast34.728.621%Ind/ServiceLine22.816.439%TotalU.S.260.9202.629%Canada7.97.38%Mexico1.63.1-48%TotalN.America270.4213.027%SouthAmerica21.216.727%TotalAmericas291.6229.727%NetFees-Americas©1996ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.AmericasUpdate19971997Plan-AmericasFY97FY96PercentActualPlanGrowthCentral74.362.020%Southeast76.161.923%Western42.742.90%Southwest45.236.823%Northeast43.234.724%Ind/ServiceLine36.022.858%TotalU.S.317.5260.922%Canada10.17.928%Mexico3.51.6118%TotalN.America331.1270.422%SouthAmerica22.321.25%TotalAmericas353.4291.621%©1996ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.AmericasUpdate1997FY96NetFeesbyIndustry-AmericasManufacturing-18%FY96-22%Growth3yrCAGR-39%Other-19%CommServices-10%FY96-39%Growth3yrCAGR-33%Communications-9%FY96-8%Growth3yrCAGR-26%ConsumerProducts-17%FY96-15%Growth3yrCAGR-26%HealthCare-16%FY96-45%Growth3yrCAGR-59%Energy-11%FY96-21%Growth3yrCAGR-24%©1996ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.AmericasUpdate1997America’sBCExpandedSignificantlyin1997©1996ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.AmericasUpdate1997America’sBCexpandedanddeepenedindustryandservicelinefocusinallmajorpractices©1996ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.AmericasUpdate1997AmericasBCProvidedCriticalLeadershipandSupportforGlobalInitiativesContinuingCompetencyCentersqInformationandSystemsPlanning--SariScheer,NewYorkqReengineering--GailSteinel,NewYorkqATG--MarkWhite,AtlantaqPerformanceManagement--CarlWaller,Atlanta©1996ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.AmericasUpdate1997AmericasBCProvidedCriticalLeadershipandSupportforGlobalInitiativesContinuingCompetencyCenterscontinuedqChangeEnablement--EdgardoPappacena,ChicagoqCustomerSatisfaction--JoeO’Leary,ChicagoqPackagedSoftware--RobertWestheimer,HoustonqCustomDevelopment--MikeTravis,Dallas©1996ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.AmericasUpdate1997AmericasBCProvidedCriticalLeadershipandSupportforGlobalInitiativesNewProductsqRevenueEnhancement--GailSteinel,NewYorkandKathyIversen,CharlotteqKnowledgeManagement--TomElsenbrook,Houston©1996ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.AmericasUpdate1997AmericasBCProvidedCriticalLeadershipandSupportforGlobalInitiativesOtherqLearningStrategyGroup--LuisTredicce,BuenosAiresqQualityAssurance--WintonStarling,HoustonqBCInstitute--KathyIversen,CharlotteqJapanAssisstance--TomVance,Dallas©1996ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.AmericasUpdate1997AmericasBCAddedSignificantlytoOurGlobalKnowledgeCapitalqActivity-BasedManagement:AA’sLessonsfromtheBattlefieldqPerformanceManagementSalesPrototypeqAAKnowledgeSpaceqPackagedSoftwareDatabase,methodologiesandtools©1996ArthurAndersen,AndersenWorldwide,SC.Allrightsreserved.AmericasUpdate1997AmericasBCAddedSignificantlytoOurGlobalKnowledgeCapitalqRevenueEnhancementmethodologiesandproductsqKnowledgeManagementproducts,toolsandtrainingqCustomDevelopmentmethodologiesqChangeEnablementframeworkandtools
