©199XArthurAndersen,ArthurAndersen&Co,SC.Allrightsreserved.UtilityConsulting©199XArthurAndersen,ArthurAndersen&Co,SC.Allrightsreserved.ArthurAndersen’sRegionallyBasedNationalUtilityConsultingPracticeSandyBreberSanFranciscoPaulKeglevicLosAngelesMelDickDenverGeneGreableChicagoJerryMoffattNewYorkTimGardner—D.C.(NationalConsult-ingGroup)MarkBellAtlantaDallasJimCallahanNortheast©199XArthurAndersen,ArthurAndersen&Co,SC.Allrightsreserved.TheNationalUtilityConsultingGroup■Nationalpracticecoordination–Strategycoordination–Planningandreporting–Traininganddevelopment–Skills&resourceinventory–Knowledgesharing■Marketingandsalessupport–Salesinitiationandsupport–Clientengagement–Externalcommunications■ThoughtLeadership–Issueanalyses–Productdevelopment©199XArthurAndersen,ArthurAndersen&Co,SC.Allrightsreserved.TheRegionalConsultingCenters■Feesandprofitability■Long-termbusinessadvisoryrelationshipswithexistingclients■Long-termmarketingrelationshipsandinformeddialoguewithpotentialclients■Practicedevelopment--investment!©199XArthurAndersen,ArthurAndersen&Co,SC.Allrightsreserved.1996UtilityConsultingObjectives■Regionalcenters:feesandpracticedevelopment■Nationalgroup:coordination,marketingsupport,thoughtleadership©199XArthurAndersen,ArthurAndersen&Co,SC.Allrightsreserved.1996UtilityConsultingResultsByClientSCEUnicomPeoplesColumbiaPG&EBCHydroB-FNIPSCOGRIPSCCSWConsGasOther6%16%14%14%5%4%30%©199XArthurAndersen,ArthurAndersen&Co,SC.Allrightsreserved.1996UtilityConsultingResultsByProductLineStrategyPerfMgtSystemsMiscProcessLitigationRiskMgtDTRMAssetMgtMarketing27%18%13%13%13%7%©199XArthurAndersen,ArthurAndersen&Co,SC.Allrightsreserved.KnowledgeSharingToolsConsultant’sAdvisorProposalToolboxKnowledgeBaseLocalOfficeLibrary/IndustryOfficeLibraryEDGEAAOnlineGlobalBestPractices©199XArthurAndersen,ArthurAndersen&Co,SC.Allrightsreserved.KnowledgeSharingToolsKnowledgeToolContentAccessMediumScopeAAOnLineAnnouncementsResourcesDiscussionsLotusNotesFirmwideBCKnowledgeBaseEngagementsSkillsResourcesCDROMBCEDGEEngagementsSkillsResources(Abr.)LotusNotesFirmwideConsultant’sAdvisorMethodsTemplatesToolsCDROMBCIndustryLibraryEngagementsSkillsResourcesMethodologyLocalOfficeNetworkUtilitiesBCGlobalBestPracticesProcessInformationCDROMFirmwideProposalToolboxProposalSupportInformationLotusNotesFirmwide
