BackgroundTheTQMsimulationwasdevelopedbytheStrategicManagementGroup(SMG).ThesimulationincludedqualitytrainingdevelopedbySMGtocomplimentthesimulation.However,afterapilottestofthematerial,itwasdeterminedthatthequalitytrainingwasnoteffective.InJuneof1992ateamofpeopleinSt.Charlesdevelopedtrainingtocomplimentthesimulation.TheresultisthecurrentTQMsimulationcourse.Thisdocumentoutlinessometipsandtechniquesforinstructingandfacilitatingthecourse.Thecoursehasbeenrunapproximately20timesforArthurAndersenpersonnelandclients.ThesecourseshaveoccurredbothinsideandoutsideofSt.Charles.LogisticsTwoinstructorsarerequiredfortheTQMsimulation.Typically,oneinstructorisrequiredforthelectureportionofthecourseandanotherforfacilitatingthedebriefsessionsofthesimulation.Materialsforthesimulationincludeaninstructorguide,participantguide,strategyplannerandvarioushandouts.ThesearelocatedonthisdatabaseorcanbeorderedthroughtheConductManagementGroupinSt.Charlesat1-708-444-5112.Participantsparticipateinthelecture/discussionsinalargegroupandplaythesimulationingroupsof2-4.Eachgrouphasacomputer(withthesimulationloaded),monitor,andprinterforprintingreportsandfeedback.Withthefirstfewofferingsofthesimulation,thereweretechnicalproblemswiththesimulation.Thoseproblemshaveallbeenaddressedandtherehavebeennotechnicalproblemsinthelast6courses.Onetechnicalissue,notnecessarilycausedbythesimulation,isthatitisimportantthatthecomputerandprinterare"talking"withoneanother.Thisisonlyanissuewhenthesimulationisconductedoff-sitewithrentedequipmentwherethecorrectprintdriverisnotinstalled.Itissuggestedthat,ifthesimulationisrununderthesecircumstances,thatyouhaveatechnicalsupportpersonwithyouandtesttheprintingofreportsbyplayingthesimulationandlongenoughtomakeafewdecisions.Regularacetateoverheadsdonotexistforthiscourse.Theoverheadsforthecourseareondiskette(andtheQMSCD-ROMastheslideviewintheparticipantmaterials).Therefore,itisimportantthatinadditiontoanoverheadprojectorandascreen,thattherebeacomputerprojectiondeviceatthesite.ThisincludesdevicessuchasanElectrohome(3-gun)projector,anN-view,oranyprojectiondevicemanufacturedbyIn-Focustechnologies.SimulationStart-upqTurnallcomputersandprinterson.qStart-uptheSimulation·Atthec:prompt,type:cd\lqcf·Pressenter·Atthelqcf:prompt,typelqcf·Pressenter·Whenitasksyou"Areyouusingamouse?"TypeNforno.qTheLQCFtitlescreenwillappear.PressentertoaccesstheStart-upMenu.qChoose"Startanewgame"bypressingnumber1orpressingReturn.qThenextscreenthatappearsis"Enterteam'sname."Thisiswheretheparticipantswillbegin.qAtthispoint,turnonlythemonitorsoff.Mostofthemorningislecturebytheinstructor.Theparticipantsdonotbeginthesimulationuntilapproximately11:00a.m.Beforetheinstructortellstheteamstogototheircomputers,youwillneedtoturnthemonitorson.InstructingTheinstructorteachesthelectureportionofthecourse.Thisinstructorshouldhaveavarietyofexamplesthatcanbeusedthroughoutthelecturesanddiscussion.Aninstructorguideisprovidedandcanbeusedforsomeexamples.However,therearebetterclassdiscussionswhentheinstructorsharessomepersonalorclientexperiencesandencouragestheclasstodothesame.Aswithallcourses,theinstructorandfacilitatorneedtohaveamindsetofhelpingparticipantslearn.Thefacultyneedtorealizethatparticipantscanlearnasmuchfromeachotherastheycanfromthefaculty.Sometimes,thistakesmorepreparationthanforcoursesthatrelyheavilyonlecture.LQCFFacilita...
