FABProject-FollowUptoQuestionnairesandInformationReceivedfromAMEX1IDSourceFileTypeQuestionFC(E)1Metric2Process3Process4Process5ProcessIamnotsurewhatyouwant?6NAProcessAreTEVpapersubmissionsinFC-Erejectedbylineitemorinbulk?7NAProcess8NAProcess10NaTechnology11NATechnology12CostsTEVQuestionnairepg10Q.6PleaseprovidetheannualnumberofTEVsprocessedinFC-W(manualandelectronic)for2002and2003.Ifpossible,co...
早上/下午好,我是凯捷安永中国的XXX,您是否有时间来参与凯捷这次对中国消费电子产品市场的对比分析?这次调研会对并联的多个公司所展开,主要目的是获得更多的信息有关于现金的消费电子产品行业。我们的调研目的是更好的了解中国消费电子产品的市场。当我们对中国的高科技公司们访谈完成时,我们会荣幸的给您提供最后结果此访谈将会用您大约45分钟。我们会对您的个人资料予以保密作为内部用途,我可否问你一些个人资料?访谈...
早上/下午好,我是凯捷安永中国的XXX,您是否有时间来参与凯捷这次对中国消费电子产品市场的对比分析?这次调研会对并联的多个公司所展开,主要目的是获得更多的信息有关于现金的消费电子产品行业。我们的调研目的是更好的了解中国消费电子产品的市场。当我们对中国的高科技公司们访谈完成时,我们会荣幸的给您提供最后结果此访谈将会用您大约45分钟。我们会对您的个人资料予以保密作为内部用途,我可否问你一些个人资料?访谈...
早上/下午好,我是凯捷安永中国的XXX,您是否有时间来参与凯捷这次对中国消费电子产品市场的对比分析?这次调研会对并联的多个公司所展开,主要目的是获得更多的信息有关于现金的消费电子产品行业。我们的调研目的是更好的了解中国消费电子产品的市场。当我们对中国的高科技公司们访谈完成时,我们会荣幸的给您提供最后结果此访谈将会用您大约45分钟。我们会对您的个人资料予以保密作为内部用途,我可否问你一些个人资料?访谈...
ListofquestionsforPhilips:AllquestionsregardPhilipsConsumerElectronics!IntroductionGoodmorning/afternoon,thisis______________callingfromCapgemini.DoyouhavetimetoparticipateinCapgemini’scomparativeanalysisoftheChineseConsumerElectronicsmarket?ThisresearchisconductedwithmultiplecompaniesinChinawiththepurposetogainknowledgeofthecurrentstateofaffairsintheConsumerElectronicsindustry.Weareconducting...
早上/下午好,我是凯捷安永中国的XXX,您是否有时间来参与凯捷这次对中国消费电子产品市场的对比分析?这次调研会对并联的多个公司所展开,主要目的是获得更多的信息有关于现金的消费电子产品行业。我们的调研目的是更好的了解中国消费电子产品的市场。当我们对中国的高科技公司们访谈完成时,我们会荣幸的给您提供最后结果此访谈将会用您大约45分钟。我们会对您的个人资料予以保密作为内部用途,我可否问你一些个人资料?访谈...
ListofquestionsforSamsung:AllquestionsregardSamsungElectronics!IntroductionGoodmorning/afternoon,thisis______________callingfromCapgemini.DoyouhavetimetoparticipateinCapgemini’scomparativeanalysisoftheChineseConsumerElectronicsmarket?ThisresearchisconductedwithmultiplecompaniesinChinawiththepurposetogainknowledgeofthecurrentstateofaffairsintheConsumerElectronicsindustry.早上/下午好,我是凯捷安...
ListofquestionsforSamsung:AllquestionsregardSamsungElectronics!IntroductionGoodmorning/afternoon,thisis______________callingfromCapgemini.DoyouhavetimetoparticipateinCapgemini’scomparativeanalysisoftheChineseConsumerElectronicsmarket?ThisresearchisconductedwithmultiplecompaniesinChinawiththepurposetogainknowledgeofthecurrentstateofaffairsintheConsumerElectronicsindustry.Weareconductingthissurv...
ListofquestionsforSamsung:AllquestionsregardSamsungElectronics!IntroductionGoodmorning/afternoon,thisis______________callingfromCapgemini.DoyouhavetimetoparticipateinCapgemini’scomparativeanalysisoftheChineseConsumerElectronicsmarket?ThisresearchisconductedwithmultiplecompaniesinChinawiththepurposetogainknowledgeofthecurrentstateofaffairsintheConsumerElectronicsindustry.Weareconductingthissurv...
ListofquestionsforPhilips:AllquestionsregardPhilipsConsumerElectronics!IntroductionGoodmorning/afternoon,thisis______________callingfromCapgemini.DoyouhavetimetoparticipateinCapgemini’scomparativeanalysisoftheChineseConsumerElectronicsmarket?ThisresearchisconductedwithmultiplecompaniesinChinawiththepurposetogainknowledgeofthecurrentstateofaffairsintheConsumerElectronicsindustry.Weareconducting...
ListofquestionsforNokia:AllquestionsregardNokiaMobilephones!IntroductionGoodmorning/afternoon,thisis______________callingfromCapgemini.DoyouhavetimetoparticipateinCapgemini’scomparativeanalysisoftheChineseConsumerElectronicsmarket?ThisresearchisconductedwithmultiplecompaniesinChinawiththepurposetogainknowledgeofthecurrentstateofaffairsintheConsumerElectronicsindustry.Weareconductingthissurveyi...
供应链优化-采购环节-实施阶段的几个问题的完成情况-主要问题完成情况1、标准合同的模板国内的例子已提供国外的例子尚未得到2、战略采购经理的日常工作-例子已提供3、战略采购经理必须具备的素质已提供4、流程清单进行中5、VMI的关键控制点进行中6、数据组的工作方法和内容部分内容已在讨论当日提供,但尚未得到反馈7、采购战略思路的改变(以前是以“价格”为导向)未来应该追求“总体价值的最大化”(技术、价格...
questionstoMcKinseyexpertonITorganization¶GeneralBackgroundChinaTelecomisanincumbenttelecomoperatorwithdecentralizedorganizationtodayTherearethreelayersinthecurrentorgstructure:corporatecenter,31provincialbranchesand300+localloopsTheintentoftheoverallorgengagementistostrengthenthecorporatecenterthroughstructuralaswellasprocesschanges.However,thethreelayeredstructurewillremaininplace,ev...
questionsTORESOLVEFORORGRECOMMENDATIONRecommendationA1.Howdowedefinekeyaccount?2.Whataretheresponsibilitiesofgroup,provincialandlocalloop?(Revenue,cost)3.Whowillownthedatanetwork?4.WhatisgoingtohappentoISPbusiness(163/169)inthedatagroup?RecommendationB5.Whataretheresponsibilitiesofgroup,provincialandlocalloop?(Sameasquestion2)6.Whatarethereportingrelationships?RecommendationC7.Arethereanyintern...
1CorporateITCorporateBUITProvincialITLocalloopITStrategyPlanning/budgetingApplicationDevelopmentSplitofrolesandresponsibilitiesamongITdepartmentsatdifferentlevelsOperationImplementation2RequirementspecificationPlatform/architecturespecificationDesignanddevelopmentImplementation/customizationOperation/supportCustomercareandbillingServiceProvisioningNetworkOperationsNetworkplanningNetworkelementmanagementDecisionsupportsystemsMaintenanceworkforcemanagementInventorymanagementBackofficeSplitofrolesandresponsibilitiesamongITdepartmentsatdifferentlevelsonthebasicITbuildingblocks
FunctionalAreaBestPracticeQuestion(English)Question(Chinese)No.Structure12345678910是否开发了电子渠道与大客户联系?11有Yes12是否掌握了客户来电一次性解决的数量?13一次性电话解决的比例?如没有统计,请估算一下。14About90%15161718只有部分客服人员有责任感。192021主信息来源是唯一的,共用一套营销系统。谁负责建立新客户主数据?谁负责数据更新?22客户中心人员是否可以获得最新的数据资料?23是。yesDoesthebra...
FunctionalAreaBestPracticeQuestion(English)Question(Chinese)Performance12Howmanybillingpersonnel?有多少帐务人员?345678Isthereaseparatebillingdepartmentwithclearresponsibilityforbilling,ordothebillingpersonssitunderotherdepartmentsuchasMarketingSales?是否有一个独立的帐单部门专门负责帐单管理,或者帐务人员是属于营销部门和销售部门的?Whatisthestructureofthebillingdepartment?Forexample,aretherediff...
BestPracticeOverviewStrategyAreallcreditandcollectionsdoneattheBOlevel?Isthereoneclearperson/departmentwhoisresponsibleforcreditandcollections?ROIDrivenCollections/ProfitMaximizationCollectionservicesandprocessesaredesignedsothatcustomerreceivablerecoveryratesaremeasuredandproactivelyimproved.Inboundandoutboundcustomerinteractionsarealsomatchedtocustomersegmentssothatpaymentbehaviorsandmarginsa...