1DRAFT–CONFIDENTIALNOTTOBEDISTRIBUTEDBusinessProcessOutsourcingApril21,2003DifferenceBetweenDeepDIVEandScan2DRAFT–CONFIDENTIALNOTTOBEDISTRIBUTEDFifteenprocesseswereidentifiedascandidatesBPOprocessesCandidateBPOProcessesCandidateBPOProcesses•CMRemittances•Remittances•Disbursements•TE•VendorsPayable•Controls•Compliance•Assetmanagement•CMRemittances•Remittances•Disbursements•TE•Vend...
1DRAFT–CONFIDENTIALNOTTOBEDISTRIBUTED“}?BPODeepDIVEProcessReviewJune2003TEV2DRAFT–CONFIDENTIALNOTTOBEDISTRIBUTEDTheTravelEntertainmentVoucher(TEV)functionisperformedbytheGlobalPaymentsteaminSharedServiceCenter1andSharedServiceCenter2.Thesecenterscollecttheexpensedata,auditthedataforDIVErsifiedFinancialInstitutionpolicyandlocalregulationscompliance,processtheTEVthrougheithertheXYZorABCsystem,...
1DRAFT–CONFIDENTIALNOTTOBEDISTRIBUTEDBPODeepDIVEProcessReviewJune2003VendorPayments2DRAFT–CONFIDENTIALNOTTOBEDISTRIBUTEDVendorPayments:PrimaryPrimaryProcessOwnerProcessOwnerProcessProcessOverviewOverviewSystemsSystemsOverviewOverviewSecondarySecondaryProcessOwnerProcessOwnerTheVendorPaymentprocessforallDIVErsifiedFinancialInstitutionbusinessesandmarketsisperformedbytheGlobalProcurement–Payme...
1DRAFT–CONFIDENTIALNOTTOBEDISTRIBUTEDBPODeepDIVEProcessReviewJune2003Reconciliations2DRAFT–CONFIDENTIALNOTTOBEDISTRIBUTEDReconciliations:PrimaryPrimaryProcessOwnerProcessOwnerSecondarySecondaryProcessOwnerProcessOwnerProcessProcessOverviewOverviewReconciliationsisperformedgloballybyateamof244people(May‘03)locatedinSharedServicesCenter1(including2stafflocatedinSharedServicesCenter2).Theteamre...
1DRAFT–CONFIDENTIALNOTTOBEDISTRIBUTEDBPODeepDIVEProcessReviewJune2003Payroll2DRAFT–CONFIDENTIALNOTTOBEDISTRIBUTEDPayroll:PrimaryPrimaryProcessOwnerProcessOwnerSecondarySecondaryProcessOwnerProcessOwnerProcessProcessOverviewOverviewTheDIVErsifiedFinancialInstitutepayrollfunctionsfortheUS(domestic)andUKareperformedbyGlobalPaymentsteamslocatedintheSharedServicesCenter1andSharedServiceCenter2resp...
1DRAFT–CONFIDENTIALNOTTOBEDISTRIBUTEDBPODeepDIVEProcessReviewJune2003FixedAssets2DRAFT–CONFIDENTIALNOTTOBEDISTRIBUTEDProcess/Process/PeoplePeopleDescriptionDescriptionFixedAssets:PrimaryPrimaryProcessOwnerProcessOwnerSecondarySecondaryProcessOwnerProcessOwnerTheFixedAssetsmanagementprocessiscentralizedinSharedServiceCenter.Fixedassetmanagementencompassestheprocessesofrecordingandbookingjourna...
1DRAFT–CONFIDENTIALNOTTOBEDISTRIBUTEDFABDeepDIVEProcessReviewJune2003FixedAssets2DRAFT–CONFIDENTIALNOTTOBEDISTRIBUTEDProcess/Process/PeoplePeopleDescriptionDescriptionFixedAssets:PrimaryPrimaryProcessOwnerProcessOwnerAndrewHelmAndrewHelmSecondarySecondaryProcessOwnerProcessOwnerGautamGautamBose/Bose/VishalChowdharyVishalChowdharyTheFixedAssetsmanagementprocessiscentralizedinFCEast.Fixedassetm...
DeepDIVEVendorsPayable-FCEASTMETRICSVALUESOURCETOTAL2003ACTUAL2003Jan-03Feb-03Mar-03Apr-03TOTAL2002Jan-02Feb-02Mar-02Apr-02May-02Jun-02Jul-02Aug-02Sep-02Oct-02Nov-02Dec-02FORECAST1TransactionvolumeReceived1420153627645126318092880448477640399438714579946345413183761047443359153767249324186814039925848455543541477918069614.003109296511110810333N/A1539462506918378136511200112185101971055810670975...
1DRAFT–CONFIDENTIALNOTTOBEDISTRIBUTEDFinanceasaBusinessApril21,2003DifferenceBetweenDeepDIVEandScan2DRAFT–CONFIDENTIALNOTTOBEDISTRIBUTEDFifteenprocessescurrentlyperformedeitherattheFCorwithintheControllershipwereidentifiedascandidatesFABprocessesCandidateFABProcessesCandidateFABProcesses•CMRemittances•CPC,Corp.ATMRemittances•Disbursements•TE•VendorsPayable•Controls•Compliance•Assetman...
1DRAFT–CONFIDENTIALNOTTOBEDISTRIBUTED“}?FABDeepDIVEProcessReviewJuly2003TEV2DRAFT–CONFIDENTIALNOTTOBEDISTRIBUTEDTheTravelEntertainmentVoucher(TEV)functionisperformedbytheGlobalPaymentsteaminFC-WandFC-E.Thesecenterscollecttheexpensedata,auditthedataforAXPpolicyandlocalregulationscompliance,processtheTEVthrougheithertheXMS,MillenniumorTAPSsystem,crediteitherthecorporatecardortheemployeeandfina...
1DRAFT–CONFIDENTIALNOTTOBEDISTRIBUTEDFABDeepDIVEProcessReviewJune2003VendorPayments2DRAFT–CONFIDENTIALNOTTOBEDISTRIBUTEDVendorPayments:PrimaryPrimaryProcessOwnerProcessOwnerProcessProcessOverviewOverviewSystemsSystemsOverviewOverviewRajeshGarodiaRajeshGarodiaSecondarySecondaryProcessOwnerProcessOwnerSusanHelmsSusanHelmsTheVendorPaymentprocessforallAXPbusinessesandmarketsisperformedbytheGlobal...
1DRAFT–CONFIDENTIALNOTTOBEDISTRIBUTEDFABDeepDIVEProcessReviewJune2003Reconciliations2DRAFT–CONFIDENTIALNOTTOBEDISTRIBUTEDReconciliations:PrimaryPrimaryProcessOwnerProcessOwnerShyamaABijapurkarShyamaABijapurkarSecondarySecondaryProcessOwnerProcessOwnerNaveenJainNaveenJainProcessProcessOverviewOverviewReconciliationsisperformedgloballybyateamof244people(May‘03)locatedinFC-East(including2staffl...
1DRAFT–CONFIDENTIALNOTTOBEDISTRIBUTEDFABDeepDIVEProcessReviewJune2003Payroll2DRAFT–CONFIDENTIALNOTTOBEDISTRIBUTEDPayroll:PrimaryPrimaryProcessOwnerProcessOwnerLisaHebertLisaHebertSecondarySecondaryProcessOwnerProcessOwnerBobSloaneBobSloaneMaryLyonsMaryLyonsProcessProcessOverviewOverviewTheAmexpayrollfunctionsfortheUS(domestic)andUKareperformedbyGlobalPaymentsteamslocatedintheFC-WestandFC-Cent...
1DRAFT–CONFIDENTIALNOTTOBEDISTRIBUTEDFABDeepDIVEProcessReviewJune2003FixedAssets2DRAFT–CONFIDENTIALNOTTOBEDISTRIBUTEDProcess/Process/PeoplePeopleDescriptionDescriptionFixedAssets:PrimaryPrimaryProcessOwnerProcessOwnerAndrewHelmAndrewHelmSecondarySecondaryProcessOwnerProcessOwnerGautamGautamBose/Bose/VishalChowdharyVishalChowdharyTheFixedAssetsmanagementprocessiscentralizedinFCEast.Fixedassetm...