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DRAFTFABPORecommendationInternalCGEYDeliverableJuly15,20032DRAFTExecutiveSummaryHypothesisDiversifiedServicesCompanyhasutilizedsharedservices,processreengineeringandleveragedlowcostlabormarketswhichmayprovideanopportunitytogeneraterevenue(DiversifiedServicesCompanyreferstoitas“insourcing”)AmarketexistsforcompaniessuchasDiversifiedServicesCompanyandotherbusinesspartnerstoleveragetheircapab...
March27,2003Mr./Ms.ExecutiveVicePresidentDiversifiedFinancialInstituteNewYork,NY10285DearMr./Ms.WeenjoyedourrecentmeetingconcerningBusinessProcessOutsourcing(BPO)anddiscussingourproposedCapGeminiErnstYoungU.S.LLC(CGEY)involvementincreatingaBPObusinessplan.Weappreciatethetimeyouandyourteamallottedtous,andweareexcitedaboutexploringthepotentialbenefitsofaDIVERSIFIEDFINANCIALINSTITUTE/CGEYventurein...
AXPControllership20035+7ForecastUSD$000sUNIT:TEVTEAM043-650JunForecastJulForecastAugForecastSepForecastOctForecastNovForecastDecForecastJun-DecfinalTEVEXPENSESRegularPayroll92,288102,52299,829104,946110,06394,712110,063714,4241,224,726639,72671%514,953ActualcostwithSBgrossedupTemporaryPayroll1,5001,5001,5001,5001,5001,5001,50010,50018,000-0%-CostCenter706-043-650OvertimePayroll----------0%-FTEI...
Global/Pan-EuropeanPaymentsandCollectionsfinalReportUnderstandingCustomerRequirementsUnderstandingCustomerRequirements©2002CapGeminiErnstYoung-Allrightsreserved2Contents•ObjectivesandApproach•CurrentState•MeetingtheBusinessNeeds•Summary•FutureState•TrendsandImpact•SummaryandRecommendations•CriticalSuccessFactors•CustomerSpecificOpportunities•KeyFocusAreas•AppendicesObjectivesandAppr...
CreatingaJointVentureforITSharedServicesPresentationtoPhilipMorrisMay29,2002NewYorkPhilipMorris–ProjectApollo©2002byCapGeminiErnstYoungU.S.LLC.Allrightsreserved.ProprietaryandConfidential.2Producer/ddmmyy-Title-author/2Agenda•ExecutiveSummary•ProposedJointVentureStructureDiscussion•NextStepsandDiscussionPhilipMorris–ProjectApollo©2002byCapGeminiErnstYoungU.S.LLC.Allrightsreserved.Proprie...
CreatingaJointVentureforITSharedServicesPresentationtoPhilipMorrisMay29,2002NewYorkPhilipMorris–ProjectApollo©2002byCapGeminiErnstYoungU.S.LLC.Allrightsreserved.ProprietaryandConfidential.2Producer/ddmmyy-Title-author/2Agenda•ExecutiveSummary•ProposedJointVentureStructureDiscussion•NextStepsandDiscussionPhilipMorris–ProjectApollo©2002byCapGeminiErnstYoungU.S.LLC.Allrightsreserved.Proprie...
October1,2002OutsourcingMarginsandMarketTrendsFactBook©2001CapGeminiErnstYoung-AllrightsreservedOutsourcingMarginsandMarketTrendsFactBook/Page2OutsourcingMarginsAnalysisPage3OutsourcingMarketTrends/CompetitiveAnalysisPage19AppendicesAppendixA:OffShoreServicesMarketTrendsPage45AppendixB:CanadianProcessingServicesIndustryPage50AppendixC:HowtoBuildanSourcingStrategyPage54AppendixD:Abb...
BusinessProcessOutsourcingMarketAnalysis,August2002©2002CapGeminiErnstYoung-AllrightsreservedOperateAmericasMarketingBusinessProcessOutsourcing(BPO)MarketAnalysisForInternalUseOnly-August2002IntroductionThepurposeofthisdocumentistoprovideacomprehensiveoverviewoftheBPOMarket.Contentisdesignedtoeducateandinform,andisbasedonexternalresearchandinternalanalysis.Ideasexpressedaredesignedtofacilitate...
October1,2002OutsourcingBestPracticesFactBook©2001CapGeminiErnstYoung-AllrightsreservedOutsourcingBestPracticesFactBook/Page2BusinessProcessOutsourcing(BPO)OutsourcingBestPracticesPage3ITServiceProvidersPage5BPOServiceProvidersPage9FinanceandSupplyChainManagementPage23HumanResources/PayrollPage30IT–InfrastructureManagement(IM)Page43IT–ApplicationsManagement(AM)andApplications...
October1,2002OutsourcingFactBookExecutiveSummary©2001CapGeminiErnstYoung-AllrightsreservedOutsourcingFactBookExecutiveSummary/Page2ExhibitmoredesiretobeprofitablethanadesiretowinbusinessAccuracyandconsistencyinunderstandingmarginperformancearemandatoryLeveragepartneringopportunitiesUnderstandthedynamicsofcompetition,valueandrelationshiplengthAdoptbestpracticesincontinuousperformancem...
FinanceAccountingOutsourcingQuestionnairePleasecompleteandreturnby5/27to:thierry.kahane@cgey.comorbyfax:+1-917-934-8019Accountname:____DunnBradstreetCGEYAccountExecutive:_ChuckDelone____Accountexecutiveemailaddress:_________________________________________________Accountexecutivephonenumber:_________________________________________________QuestionnairePreparedby:___MargaretSullivan____Phonenumb...
FinanceAccountingOutsourcingQuestionnairePleasecompleteandreturnby6/2to:thierry.kahane@cgey.comorbyfax:+1-917-934-8019Accountname:Syngenta____________________CGEYAccountExecutive:____BarryBowen______________Accountexecutiveemailaddress:__barry.bowen@cgey.com_______________________________________________Accountexecutivephonenumber:_________________________________________________QuestionnairePr...
FinanceAccountingOutsourcingQuestionnairePleasecompleteandreturnby6/2to:thierry.kahane@cgey.comorbyfax:+1-917-934-8019Accountname:___StateFarm_______CGEYAccountExecutive:___JackDugan_____Accountexecutiveemailaddress:______Jack.Dugan@cgey.com______________________Accountexecutivephonenumber:________312-879-3879___________________________QuestionnairePreparedby:__MikeGordon_________Phonenumber:__...
FinanceAccountingOutsourcingQuestionnairePleasecompleteandreturnby6/2to:thierry.kahane@cgey.comorbyfax:+1-917-934-8019Accountname:Sprint_________CGEYAccountExecutive:_BillHirsch___________Accountexecutiveemailaddress:_______William.Hirsch@cgey.com____________Accountexecutivephonenumber:________913-319-8100_____________________________QuestionnairePreparedby:_______Hirsch_________Phonenumber:___...
FinanceAccountingOutsourcingQuestionnairePleasecompleteandreturnby5/27to:thierry.kahane@cgey.comorbyfax:+1-917-934-8019Accountname:________O2____________CGEYAccountExecutive:____DaveCooper__Accountexecutiveemailaddress:___david.cooper@cgey.com___________Accountexecutivephonenumber:___+448709045862________________QuestionnairePreparedby:____DaveCooper_Phonenumber:_________________Emailaddress:__...
FinanceAccountingOutsourcingQuestionnairePleasecompleteandreturnby6/2to:thierry.kahane@cgey.comorbyfax:+1-917-934-8019Accountname:_MarksSpencer____CGEYAccountExecutive:_MalcolmProut____Accountexecutiveemailaddress:__Malcolm.prout@cgey.com_________________________Accountexecutivephonenumber:___7005852______________________________________QuestionnairePreparedby:_MalcolmProut______Phonenumber:___...
FinanceAccountingOutsourcingQuestionnairePleasecompleteandreturnby5/27to:thierry.kahane@cgey.comorbyfax:+1-917-934-8019Accountname:_JPMorganChase___CGEYAccountExecutive:KeithStock__________________Accountexecutiveemailaddress:_________________________________________________Accountexecutivephonenumber:_________________________________________________QuestionnairePreparedby:_NickLucarelli_______...
FinanceAccountingOutsourcingQuestionnairePleasecompleteandreturnby6/2to:thierry.kahane@cgey.comorbyfax:+1-917-934-8019Accountname:____NASDAQ________________CGEYAccountExecutive:__________________Accountexecutiveemailaddress:______Edward.Funaro@cgey.com___________________________________________Accountexecutivephonenumber:_______917934-8445______________________________QuestionnairePreparedby:__...
FinanceAccountingOutsourcingQuestionnairePleasecompleteandreturnby5/27to:thierry.kahane@cgey.comorbyfax:+1-917-934-8019Accountname:FedExAsiaPacificCGEYAccountExecutive:HainMacKay-CruiseAccountexecutiveemailaddress:hain.mackay-cruise@cgey.comAccountexecutivephonenumber:+81332799586QuestionnairePreparedby:Asabove.Phonenumber:_________________Emailaddress:___________________________________Pleasen...
FinanceAccountingOutsourcingQuestionnairePleasecompleteandreturnby5/27to:thierry.kahane@cgey.comorbyfax:+1-917-934-8019Accountname:ExelAsiaPacificCGEYAccountExecutive:HainMacKay-CruiseAccountexecutiveemailaddress:hain.mackay-cruise@cgey.comAccountexecutivephonenumber:+81332799586QuestionnairePreparedby:Asabove.Phonenumber:_________________Emailaddress:___________________________________Pleaseno...
