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NovDec02TOTALEXTRAPULATEDfor2002CPCWESTCycle636,37834,40670,784424,704Cycle5AEFA3,1753,6776,85241,112Cycle5TRS10,27613,03023,306139,836--EMEA21,27021,06342,333253,998--TOTALCPCforNov/Dec0271,09972,176143,275859,650--REJECTS----WEST--Cycle643742Cycle5AEFA6468132792Cycle5TRS551060--EMEA3384587964,776--TOTALCPCforNov/Dec024115349455,670----ProcessOutwardQueriesRejectsNov02Dec02
ProcessOutwardQueriesRejectsNov02Dec02Totalfor2mt2002estimateJan03Feb03Mar03Apr03Totalfor4mt2003projectionsQueries7,2209,24816,46898,80813,2254,95918,18454,552Rejects2,0752,3304,40526,4306,9141,6798,59325,779NoPays5069721,4788,868CPCRejects4115349455,6703012903975292,0014,802TotalReject10,21213,08423,296139,77630129020,5367,16728,77885,133TotalnumberofpaymentsInvoices+CBR+Reissues+Voids+BT+prep...
ConsolidatedBenchmarkingDataQuantitativeDataforFinance,HRCallCentreServicesLastUpdated:26February1998PreparedBy:PhilWigglesworthBenchmarkSummaryContentsTableofContents1.FINANCEBENCHMARKS......................................................................................................................................................................................................................
Draft00.14/23/20018:06PMpage1MajorProcessesEnterpriseSupportEnterpriseSupportEnterpriseSupportEnterpriseSupportHRManagementKnowledgeCollaborativeManagementFinancialManagementLegalProcessingandAdministrationOthersDraft00.14/23/20018:06PMpage2Sub-ProcessesFinancialManagementAccountingtoReportingCustomerSupportManagementSupplierSupportManagementRisk/ControlManagementHighlightedIconDecisionSupportM...
Turnaroundforsoftware,consolidationforBPOExpress-computer.comMarch25,2002>>TRAILBLAZERSAftertheworstyearinitshistory,thebeleagueredIndiansoftwareindustryislookingforwardto2002-03.Atthesametime,theexuberantBPOsectorexpects2002-03tobringinevengreatercheer.RajneeshDereportsSoftwareITES:TopTrendsSoftwareindustrycautiouslysays2002willbeturnaroundyearafterdismal2001.Movetonewermarketswillintensif...
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