DRAFTFABPORecommendationInternalCGEYDeliverableJuly15,20032DRAFTExecutiveSummaryHypothesisDiversifiedServicesCompanyhasutilizedsharedservices,processreengineeringandleveragedlowcostlabormarketswhichmayprovideanopportunitytogeneraterevenue(DiversifiedServicesCompanyreferstoitas“insourcing”)AmarketexistsforcompaniessuchasDiversifiedServicesCompanyandotherbusinesspartnerstoleveragetheircapab...
1DRAFT–CONFIDENTIALNOTTOBEDISTRIBUTEDJuly2003CustomerAssessmentFinanceandAccounting(FA)BusinessProcessOutsourcing(BPO)2DRAFT–CONFIDENTIALNOTTOBEDISTRIBUTEDGlobalandlargecompaniesheavilyusesharedservicecentersandERPpackages,raisingtheirexpectationsfromBPOdealsThereisahighinterestforFABPOacrossindustries,asfewprocesseshaveyetbeenoutsourced,besidespayrollForproviderswhocanprovidecostreduct...
1DRAFT–CONFIDENTIALNOTTOBEDISTRIBUTEDJuly2003BPOSurveyofAccountExecutivesFinanceandAccounting(FA)BusinessProcessOutsourcing(BPO)2DRAFT–CONFIDENTIALNOTTOBEDISTRIBUTEDGlobalandlargecompaniesheavilyusesharedservicecentersandERPpackages,raisingtheirexpectationsfromBPOdealsThereisahighinterestforFABPOacrossindustries,asfewprocesseshaveyetbeenoutsourced,besidespayrollForproviderswhocanprovide...
1DRAFT–CONFIDENTIALNOTTOBEDISTRIBUTEDFinanceandAccounting(FA)BusinessProcessOutsourcing(BPO)July2003MarketSizing2DRAFT–CONFIDENTIALNOTTOBEDISTRIBUTEDTheglobalFABPOmarketsizefor2003accordingtoGartnerandIDCisabout$34billionCGEYbottom-upanalysissizesthemarketatabout$22billionFAoutsourcingisamongthefastestgrowingsegmentswithinprofessionalservices,witha13%CAGRfortheperiod2000-2005,comparedto...
1DRAFT–CONFIDENTIALNOTTOBEDISTRIBUTEDJuly2003MarketAttractivenessFinanceandAccounting(FA)BusinessProcessOutsourcing(BPO)2DRAFT–CONFIDENTIALNOTTOBEDISTRIBUTEDFAisarelativelynewmarketwhichissizedat$28billiongloballyandisprojectedtogrowat13%forthenextfewyearsManylargeandsmallcompaniesaroundtheworldareexpressingstronginterestinFAoutsourcing,notjusttocutcosts,butmoreimportantlytodrivebusinesst...
1DRAFT–CONFIDENTIALNOTTOBEDISTRIBUTEDJuly2003DetailedCompetitiveAssessmentFinanceandAccounting(FA)BusinessProcessOutsourcing(BPO)2DRAFT–CONFIDENTIALNOTTOBEDISTRIBUTEDFAoutsourcingisacrowdedmarketplace,withservicesofferedbyITandtraditionalconsultingcompanies,pureBPOplayers,andcompanieswithlargesharedservicecentersinlowcostlocationsCurrentlythemarketisstillhighlyfragmented,andnoclearmarketl...
1DRAFT–CONFIDENTIALNOTTOBEDISTRIBUTEDJuly,2003CompetitiveAssessmentFinanceandAccounting(FA)BusinessProcessOutsourcing(BPO)2DRAFT–CONFIDENTIALNOTTOBEDISTRIBUTEDFAoutsourcingisacrowdedmarketplace,withservicesofferedbyITandtraditionalconsultingcompanies,pureBPOplayers,andcompanieswithlargesharedservicecentersinlowcostlocationsCurrentlythemarketisstillhighlyfragmented,andnoclearmarketleaderha...